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January 2024 by Cyndi Huffman
What store has a voicemail that says that they are open but not taking phone calls? Needing to find some medical tape bandages for my husband’s wound after surgery and didn’t want to drive all the way there unless I could confirm they had some. Can’t even actually talk to a real person. Worthless!
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November 2023 by norman wilcox
All you get is round around impossible to get shop or even see what they have online
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August 2023 by James Maddox
They pressured my mom to buy a wheelchair because Medicare would cover most of the cost. She died before it was delivered and never used it. I had to deal with cutting her losses. Never use Hock's. All they care about is profits.
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September 2022 by Susan Wallace
They were able to provide the wheelchair and bedside toilet mom needed on no notice! The lady even knew which wheelchair would fit in my trunk, Thank God. Very nice and professional, highly recommended this store. Oh yes also man there loaded everything in the car for me. Thank You!
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December 2021 by Lil Savage
I would rate them less than one star if possible. Horrible place. I used them for a time and without warning the no longer took my insurance. I had to scramble to find a replacement. But the worst part is they put me on their spam robocall list telling me to call for cpap resupplies even though they do not take my insurance any longer. they call four of five time a week for over a year now. I have tired to get them to stop. They do not respond. I filed complaints. They still won't stop. Stay away from this micky mouse company. HORRIBLE
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July 2021 by Michael Martin
They went above and beyond to make sure my son had his ankle brace. We showed up after their normal hours and they opened up to make sure my son had his ankle brace and that it was fitted correctly. Saved us a second trip and him pain and discomfort.
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March 2021 by Brian Bramlette
Stopped by for some compression socks and the pretty redhead that helped me was super helpful and friendly. Will definitely come back.
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July 2020 by Angela Million
Hock's Medical Supply's customer service was ABSOLUTELY HORRIBLE. I walked in with my prescription, no greeting although they saw me walk in, had to walk back to cubicle and just ask questions. The gentleman seemed irritated and didn't even look at my script and told me to go around the corner to the pharmacy. I drove to pharmacy which the pharmacist asked did they even look at the script because it clearly said knee brace. She said that they are so rude. I went back and had to wait for the employee to finish emptying all the trash before she rudely said what do you need. I will NEVER patronize them again.
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July 2020 by Cameron Haller
Set up delivery of a hospital bed for a monthly rent. The business customer service called the day of delivery and the day prior to needing the bed informing us that the delivering cannot be made in time. Not even by early next week. The company left us stuck in a bad position without the bed that is needed. Scrambling to secure a bed now. The Customer Service rep was helpful in locating various other companies including phone numbers.
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January 2020 by Amber Matheny
GRADE A LOUSY!I Urge you all greatly to go somewhere else, you will be very sorry for choosing Hock's Medical Supply.
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September 2019 by G S.
I have bought medical things from here for quite a few years. In the past the service was kind of on the hateful side. Seemed like they were not interested in helping you if you were not purchasing a high dollar item. Today I had a sales person I believe her name was Melinda W she was the first kind clerk I have had help me in there with kindness and a professional attitude. She was not pushy and tried hard to get me what I wanted. I was surprise since in the past the service was so negative and unkind. I hope they have changed their service to a "nice helpful kind" of service. Melinda was very sweet and I hope she is there when I go back again. Thank you Melinda for the great professional service.
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September 2019 by Nicole Tipton
I came in to order a breast pump and the two men I dealt with were both very unprofessional, disrespectful, and unhelpful. I left the store feeling very uncomfortable and promised myself I would find an alternative route for my purchase. I will never return to this store again.
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August 2019 by Donald Aiman
Excellent rating and job well done. I am from out of town and had an issue with my CPAP machine. The gentleman that dealt with me was courtious and listened to my needs. He went out of his way to help solve my issue and he did not charge me.
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May 2019 by Kim StonerShort
My mother was treated fairly & respectfully by the staff here, which unfortunately isnt always the case with elderly people. Thank you Hocks!
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April 2019 by Kim Stoner Short
Hocks isnt a large chain Pharmacy or Medical Supply Company: they offer much more personalized service & they will work with elderly customers who may be financially strapped yet still in need of a vital type of medical equipment. That's some good old fashioned business ettiguitte that brings in more business!! The staff treated my Mother very respectfully which is sadly unusual these days. Eldey people are usually treated with impatience & rude responses. THANK YOU HOCKS.
