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November 2023 by Susan Oglesbee
Needed new tires, and was given quotes for 4 different ones. When I determined which would be the best for my car, I called, tires were ordered and was able to schedule an appointment. Great service, trustworthy, and personable! What a difference in how the car rides! Thank you Accel Automotive, I am a happy customer.
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November 2023 by BangShanghai
I was told by the VW dealership that my electrical harness was going out. My car started to die mid-drive. I took it to Accel and got it re-diagnosed. Turned out to be just my shift crank sensor and nothing too serious. They also did a fantastic oil change and transmission service. Great service, friendly staff, and reasonable prices. Will definately use them again.
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October 2023 by Matthew R
I've taken my Camry in for synthetic oil changes and a full brake job at Accel. I highly recommend their services and hope we continue to support this business as a community. I am grateful for affordable pricing, and the personal level of detail over multiple visits. They even reattached my wheel guard, for no charge, after a heavy rain during a road trip in Michigan. Thanks for your honest efforts, Accel family!
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October 2023 by Megan
Phenomenal service. After sitting in the waiting room and listening to several of Kelly's phone conversations, I've determined that he missed his true calling as a therapist. He provided excellent customer service and has a soothing voice.Services: Air & cabin filter replacement
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October 2023 by Janice Phelps
I recently had new tires installed here, and I am happy with the service I received. The staff members were very professional, and answered my questions I had about the tires I purchased. The waiting area was neat and orderly, so I did not mind waiting for service. I would use them again in the future.Services: Wheel alignment
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September 2023 by Nina McPherson
The guys at Accel Automotive are great. They've let me know what my vehicle needed each time I've taken it there. They are definitely my "go to" for repairs.Services: Auto glass repair
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August 2023 by Ann Will
I'd actually say 4.5 stars or so if I could. Only issues have been they can be a little slow at times (I get it was bc they had staff call in sick or some such...so not a huge deal), and when they changed my cabin filter and found a mouse nest in it, they didn't check for debris falling into the fan...so I had to bring it back again the next day to get that cleaned out bc it was making some pretty scary noises. No extra charge, just an inconvenience that could've been avoided if they had checked for that when they found the chewed up, leaf covered filter in the first place when they pulled it out. Overall, I've been really happy with their service and prices. Also nice that they take pride in their service and do followup calls as well as service reminders to ensure customers are well taken care of.Services: Air & cabin filter replacement
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August 2023 by Alia Jordan
GREAT SERVICES!!!! Got in and out quickly, they were great keeping my appointment time, They gave great recommendations for my car and didn't feel like they were hustling me for extra, and wonderful customer service ?. The place is clean and comfortable. Will definitely be coming back
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July 2023 by Betsy Koehl
While driving on I 70 going west into Columbus, I had a flat tire while in the left lane. I was able to get over to the left, get the spare put on and drive toward home. I immediately stopped at Accel Automotive and Tire in Vandalia, just before they were closing. The gal at the desk was able to schedule me in, the next day to have four new tires put on, as the other 3 needed replacement, and while it was a Saturday with shorten hours I was able to come back the following week and get my alignment. The staff was friendly, helpful, let me know exactly what it was going to cost, and got me back on the road again! I would you their services again in an instant.Services: Wheel alignment
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July 2023 by Brett Hanselman
Had our son’s 2013 Kia Optima in for service to replace front brakes and rotors. The staff at Accel Automotive were professional and helpful. They were quick in making the appointment and to evaluate the issue we were having. They responded with a suggested plan to fix the our vehicle with a reasonable price. I never felt pressured to buy anything more than what we brought the car in for. They were informative, fast and professional. I would suggest this business to anyone needing any service to their vehicles.Services: Auto brake repair
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June 2023 by D- Man
Car severly out of alignment 3 days before vacation. Spoke to Brian, got us in asap, next day at 11:00 a.m., received a courtesy text reminding us of the appt. Then Genny-I think that's her name, called us to tell it's done-Super nice, she said they also found a low battery on tire pressure, as an FYI. Then got a follow up text from Jamey checking on our satisfaction. The alignment was perfect and the price was very reasonable. Great experience, feel like they do their best to fix your car right.
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June 2023 by Andrew Moore
Jamie, Bryan and team are great! Have used them for my personal car and also for business needs. They promptly get the job done and are great for many auto service needs. 100% recommendService: Auto maintenance
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May 2023 by LOE Amster
I absolutely love taking my car here to get my maintenance done! I’ve never had an issue with any work that has been done on either one of my cars! On top of that all of the employees are extremely nice and explain everything very well! I highly recommend this place for all of your cars needs!
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May 2023 by Matthew Personett
My wife and I have come here both multiple times for oil changes and we are always very happy with their service. My wife’s engine light came on and we brought it- they kept us up to date and they got the job fixed. Would def recommend!Services: Tires
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April 2023 by Christy Barker
Second attempt to use this local automotive service. First time simple oil change and fluid fill- was at billing attempted a sale on NEED new tires on less than 2 year old tires.Second vehicle needed new tires installed with alignment- same day. Give an hour. At closing said could not complete but ready next day at 1PM. Called to check at 1:15- was told technician not available and could not do the install and alignment. Wa snot offered to have another Accel do the work- had to quickly pick up vehicle and take to another repair shop to have done same day! Bad business practice. Poor ethics.Services: Wheel alignment
