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May 2023 by Angelo Antonio
My Bank card has been compromised a few times and Key Bank Vermilion does a great job with alerting me and getting my money back....They are as good as any bank I've used in the past. I travel and they are a national bank so there are Key Banks in most places.
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February 2023 by RJ Gary
They have some of the nicest people working in there. The problem is corporate for example when the ATM went down. Everyone a fee or drive to another towns key bank. They would not cover the ATM fee they caused because the ATM at the bank was down. The clerks there told me they are only allowed to forgive or reimbursed it one time a year. Even if it's their fault. Every other bank in Vermilion if their ATM is down they will reimburse you the fee. Leaving key bank behind all of this mess. It blows bc they are nice ppl in the office
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January 2023 by Grant B
Long phone hold times.Unable to provide a customer support phone # or complete simple fund availability verifications on checks.
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September 2022 by PumpkinKing
Everytime that I go into this bank, the tellers are friendly and accurate.
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July 2022 by Steven Born
When I opened the account I specifically asked for no overdrafts and recently after opting out of they’re “overdraft protection” they allowed a transaction to go threw and then charged me 40 bucks for it! They then charged me another 40 fee because I had transferred $0.56 more than was in the account! While on the phone they told me that they have an account that won’t allow overdrafts that they never spoke to me about in the first place and they refuse to refund the fees because they have already made mistakes before and corrected them!
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June 2021 by Alex Rhodes
This place is terrible! Every time I need to actually use the in person portion of this bank it’s a terrible experience. If you love waiting 20+ minutes to withdraw money this is the place for you
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October 2020 by Mindi Robertson
The employees at Key Bank in Vermilion are very helpful and very friendly.
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February 2018 by Ryan Howell
Fast and friendly
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January 2017 by hidlive
hey i want money
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March 2015 by Kayla Hubbard
This isnt about vermilion brand. Its about key bank as a whole. Their customer service on the phone is horrible. They either hang up on you or call you a name. Today I was called d**** This was all for a mistake that the company made not me. They have took money out of a checking account for no reason and has added charges to a credit card that dont belong, more than once. Both have been turned off and they are still charging the credit card. But admit that theres a zero bala