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March 2024 by Johnie
We called Avis to rent a car, Clark at Avis told us to pay with a prepaid American express gift card for a 30% discount, the promotional deal was with American express and we couldn't use a visa or Master card which we had, Clark told us to get a American express gift card SPECIFICALLY gift card, at Walgreens for $295 the price of the rental and security deposit, we called Clark back and he processed our card number! We got to Austintown and found out there is no Avis car rental on Mahoning Ave in Austintown just a Enterprise rental at the address Clark gave us, we even put AVIS car rental in the GPS! It took us to ENTERPRISEcar rental! We called Clark back and got a busy signal literally EVERY time we called, even from different phones when we called back to make reservations (falsely just to see what was going here) they all said we needed American express prepaid cards from Walgreens specifically! We called Avis In Vienna gave them our confirmation number for the car reservation, they said Clark never existed or our reservation in Austintown! But the money was taken off the card immediately, they saw that on their computer system but no reservation was made??? COME THA F#%K on AVIS!!! how would you have ALL the card info, and the price info, the reservation holder name but no existence of a reservation made in that name???
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February 2024 by William Gantz
Great experience overall with rental. Michelle had exceptional customer service skills with staff throughout whole transaction. Will be back in near future. Sorry for Hertz's loss. My new rental car choice will be Avis.
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December 2023 by Dane McWilliams
The amount they quoted us online to reserve was great. But after the paperwork, the bill was more than twice as much. We just lost my dad, and had no time to question. Feel taken advantage of.
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December 2023 by Eugene Marrero
Great place to rent a vehicle, Friendly customer service, recommended 100%
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December 2023 by Melanie Batcho
Quick and easy service! Great customer service.
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December 2023 by Cheri Hake
ALWAYS a great experience renting from this location! The manager is friendly and professional as well as the staff. A+
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November 2023 by Paolo Di Liello
Vehicle was clean, staff is very friendly and helpful.
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October 2023 by EdMenSal
Great experience with AVIS. Vehicles tend to be in better conditions and prices more reasonable. Staff was quite helpful and informative. She was proactive, and that’s reassuring.
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October 2023 by sarah kahler
Easy online reservation, convenient location, nice vehicle, good price, very nice personnel. I will definitely use Avis again!
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August 2023 by Tim Whippo
Scheduling the rental and picking it up was great. Dropping it off was good. Received the car with a full tank. Fill the tank up and returned it with a full tank. Was still charged a fuel charge fee. With a phone call and a wait time they took it off.
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July 2023 by Tina Mathie
The Avis is inside a clean, empty, and very small airport. There was one girl working the desk and one girl working outside with the cars in the "garage". Both were very friendly. I placed my reservation online at home very easily and then with same credit card, and photo id easily signed and paid for my rental.Found a couple dings and scratches in the rental and was able to have them marked and noted so I won't have to pay for them upon my return.I'm very satisfied with the reserving and picking up process. I will update this review if there are any problems with the return process.
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July 2023 by Michele Smith
The staff at Avis is great! Every time I go it's always so quick and easy. An overall great experience!
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June 2023 by Dennis Garito
Friendly and professional staff. My vehicle was clean and gassed up.
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May 2023 by Michael OConnell
Always a Smooth Transition coming or going to. I'm a Regular, a Sailor on the Great Lakes, and I'm back and forth from Detroit. Recently the Agent in Detroit made an Error on my Rental agreement, And Michelle here in Vienna took care of it! She is Always Top Notch! Thank you!
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May 2023 by Tim E.
I rented a car from this place and let me tell you I wouldn't do it again. If I were you I would save myself the trouble and the money and go anywhere else. I rented a truck there and they charged me 1400 $ for a week and a half and if that's not enough to sour the experience,after paying this and explaining to the person working that I was waiting for my truck to get out of the shop that I didn't know when I needed to return the truck I get a message saying that I am late for my return and they put out a repo order for it and charged my card double what they should have. So I contact The owner and she was completely disrespectful to me saying that I shouldn't rent something I can't afford which wasn't at all the case anyways they gave me a truck that was all beat up and rode like crap then screwed up two of my credit cards up and hit me with every charge they could think of. so I spent about 2000 when it was all said a done and had to go all the way up there 3 separate occasions because they couldn't do anything over the phone and was completely disrespected by the owner who charged my card instead of just taking the deposit from my card like they are supposed to and she never could answer my inquiries about the charges or anything else she just started attacking my character from the minute I tried explaining what my credit card company said. she is just an ignorant person all the way around and do know anything about customer service or common courtesy. what company puts out a repo order without even making a call?save yourself the hassle and go somewhere else cuz that is a horrible experience all the way around. I can't think of one thing positive to say about that place.