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January 2024 by Traceymarie Bailey
I just left the Goodyear store in Wadsworth. You should be very disappointed to know that Eric, who appears to be the service manager, is very rude and unhelpful. The way he speaks to customers is awful, it’s like he doesn’t want to help them and he certainly doesn’t want to put any extra effort in to helping anyone. I witnessed this with his phone calls and in person interactions, including my own. The one guy that came in was treated like he was a huge inconvenience. I have a tire with a hole in it that was denied replacement by my fleet company because Eric didn’t include tread depth, which of course he blamed on my fleet company. The last several experiences I’ve had at this store have been unpleasant since Marty left.
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December 2023 by SG 09
Don't waste your time with tires here!
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December 2023 by Denny Heltsley
Repair a tire for me quickly good service
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October 2023 by L N
Always do a great job with my oil changes, very friendly employees
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October 2023 by Nicholas Moore
Called to see if they had a tire in stock and the employee abruptly hung up the phone middle of the conversation.
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August 2023 by Art Flanagan
Oil change and tire rotation in leßthan 45 min. Fair price.
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April 2023 by Alex McKnight
Went to get my two right tires fixed. One was flat and the other was only 20 PSI after just putting air in the tires with the tire light on. Got my car there around 8:30, the guy at the front desk said that it wouldn’t be looked at until at least 3 in the afternoon, it was done by 12:30. Excellent service and didn’t expect it to be done that soon. I’m rating 4 stars instead of 5 because the only complaint I have is the fact that the guy at the front desk didn’t seem like he wanted to be working. Other than that, excellent service and as soon as I went out to my car and started it, tire light went off right away
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January 2023 by Brianna D
I am so happy with this team's work on my car and customer service. Thank you to the whole team working today! Everyone who assisted us was very polite and helpful, efficient and professional. I had some brake work done, a parking cable replaced, a couple belts replaced, and a bar replaced. The repairs were done MUCH faster than I anticipated. A different auto repair shop had previously quoted me an arm and a leg to fix my VW's parking brake problem, and told me it was a complicated problem that would take a whole day. Everything done in less than 4 hours. And I am guessing they are extremely busy due to an impending storm. The repairs were done affordably, and something I thought needed replacement was in good shape, they were honest and thorough explaining the work. I will be happy to bring my car back, what a great team of people who helped me today.
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December 2022 by Chris Vignali
Goodyear's brake inspections aren't actually brake inspections. They don't disassemble anything. This led to a massive oversight that put my son in danger.
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November 2022 by Terrie Campbell
Stopped here in an emergency situation. They were so helpful and professional. They did everything they could to get us fixed and able to get home. We made it home safely. Thank you so much for your help.
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October 2022 by Colin Fitzgerald
Staff was very friendly and helpful. I had come in from out of town for a tournament and had a puncture on the highway. They confirmed my fears that it was not patchable. Even though they were running short they were able to squeeze me in between appointments and get the tires replaced before I had to be back for the teams last game. I truely appreciate the help and quick service.
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September 2022 by Kelley P.
I was not impressed with this store. First, The clerk at the front was very rude & condescending. To the point of infuriating. I had scheduled a service appointment online thinking I had everything ready to go to get tires installed. I came in early the day of the appointment only to find out nothing was in place. He never told me I had to purchase tires online at a totally different link. This entire process was stressful, when it didn't have to be.
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September 2022 by Ben Fuoco
Was traveling and the staff was very helpful and got me in to repair a flat. Excellent service
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August 2022 by Tracy Logan
Just needed a tire plugged. Got right in. Friendly employees. No charge since it was a Cooper tire! We'll be returning!
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April 2022 by Olivia Poland
We were on a small road trip and hit a large piece of debris on the highway. Our bumper skirt fell down and was ruined. They had us up and the issue fixed in about 10 minutes. They were so kind and fast.
