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December 2022 by Danielle P.
This is the best customer service I've ever had I wish I knew the gentleman that helped us out but he was so nice, took us 10 minutes to get everything we needed witch for Home Depot is very helpful!!!
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January 2022 by sam
Online they said they had the product five in stock get to the store they cannot locate.Klein Tools 7-in-1 Impact Flip Socket with Handle
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October 2020 by Dan Werntz
Great customer service ESP the cashiers and at WADSWORTH, store, and Ted Cavanaugh in appliances!
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September 2020 by Bob Bealer
Be careful renting at the Wadsworth home depot. We rented a 50' aerial lift that leaked hydraulic oil the whole time we had it. Went out of our way to buy and put the oil in the lift to keep it functioning. They told us they would make it right and not charge us for the whole time we had it due to time lost. Instead they charged us over and told us they couldn't do anything because "the contract was closed"
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April 2020 by Jesse A.
I generally am a big fan of Home Depot, just not big enough to stand in the corona virus line to wait to go into their store. Are you telling me the 20 people in that line are actually safer there than if they were wandering about the massive store? I'm taking my business elsewhere.
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March 2020 by Jen Cline
Thank You Dennis the menace
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February 2020 by Pete Sasson
Got a window replaced a few months ago. The quality of the work was very good. The process was a little annoying due to all the different people that called me asking the same questions. The installation crew was professional and On Time! The on time part was crucial for me. Nobody has time to be waiting all day for something I already paid for. Props on the depot for their promptness.
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June 2019 by Chris Z.
Awesome home improvement store.. Great customer service and awesome team. The team is very knowledgeable about the departments they work in. Sandy over in paint has such a great personality. Sara is the assistant manager and she really has a great attitude when it comes to helping others if you are a customer or if you are an employee. Mike the GM has a great outlook on helping anyone who asks. Bryan was very helpful when it came to finding my plumbing needs.
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January 2019 by Anthony Montagno
I was absolutely appalled that all of the check out lines are now self-checkouts.
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January 2019 by Bob Domo
Good prices, helpful workers, no billing drama, works with kids!
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November 2018 by Erin Mariotti
The manager, Mike, noticed my daughter playing on the rocking unicorns and decided to gift her one for no reason. It was extremely sweet and kind. The entire staff was so inviting and kind to us during our trip.
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August 2018 by Ken Allen RHS Construction Co.
My favorite Home Depot Store.Being a Contractor Im in a whole lot of these stores,this one isnt much different then the others but the staff is amazingly helpful&Friendly here more so the the others.
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June 2018 by Carl Bobo
I bought refrigerator stove dishwasher all my tools most anything mainly from this Home Depot. Refrigerator came with a scratch on it thousand dollar refrigerators. I called Frigidaire they said they would send me $150 gift card that was four months ago. I can't get Frigidaire I can't get Home Depot to live up to that. My next option is just to sit in the Refrigerator back to prove a point. I won't purchase anything until I get my gift card or my refrigerator door. I will go to Lowe's.
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June 2018 by Paul R.
The (Wadsworth, Ohio) Home Depot is not a contractor friendly store. I am a contractor and this is my home store since it is only about 5 miles from my location. The lumber department in this location is horrible. It is always in shambles, it is a safety hazard and they run out of materials often. When a delivery arrives at that store, the materials are stacked along the lumber bins making it impossible to access the lumber. I have seen people, including myself, hand pick large pieces of lumber and struggle to get the pieces from the rack to the cart, while two Home Depot employees walk right on by joking around, completely ignoring the customers who obviously need help. The pro desk is a joke. Those people just sit in a chair all day looking at a computer screen totally ignoring everything around them. I am surprised people do not get injured trying to navigate their lumber department. It sucks. That store is set up for home owners and weekend warriors who want to buy flowers, mowers, paint, and maybe a new refrigerator or something like that. Their employees are inexperienced and seem like they really don't want to do any work. One bright spot is that the people (mostly girls) at the check out areas are friendly and actually seem like they care, unlike the floor employees. I have changed my home store to the Arlington road location. Much better and much more contractor friendly. They have a full time loader and their pro desk is a real pro desk.
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January 2018 by Rodney W.
This Home Depot is very good. The store is clean, the employees greet you, are friendly, and offer assistance and advice. I'm not used to this sort of southern hospitality, being from Cleveland/Parma. The Home Depot employees there don't always greet you or offer assistance. I've noticed a theme at retailers in and near Medina/Wadsworth - people are actually friendly! I could get used to this! I shopped for new appliances and the friendly employee helped me pick out the ones I needed. I then visited the electrical department and two employees immediately greeted me and offered assistance, even though I didn't need it. I also visited the lighting department where I was greeted and I discussed replacing some recessed light fixtures with new LED ones. All them employees I encountered were excellent. I'm liking it and I will be back.
