PNC Bank offers a positive banking experience, as noted by several customers who appreciate the helpful and patient staff. New account holders have found the process smooth and enjoyable, with staff like Becca providing excellent communication. Customers feel that PNC is a suitable bank for everyday people, promoting a philosophy that money should be "boring" to reduce stress. The branch staff are praised for their kindness and support, especially in resolving issues, as seen when Dustin went above and beyond to assist with a deposit problem. Despite challenges related to staffing and technology, customers recognize the dedication of the workers who manage multiple roles with care. Overall, PNC Bank is seen as a reliable and accommodating choice for banking needs, with many customers expressing gratitude for the service they receive.
I’m switching banks since they’ve switched to video service; always takes twice as long and always an issue
March 2024
Horrible. Since the change to no tellers, I must travel to Medina or Copley for any special services. Big mistake PNC. We are making arrangements to switch banks. Also the people who are inside, especially the manager, are terribly rude. What a shame!
December 2023
NO tellers?? NO receipt at ATM NO answer on video phone ATM TERRIBLE
