PNC Bank offers a positive banking experience, as noted by several customers who appreciate the helpful and patient staff. New account holders have found the process smooth and enjoyable, with staff like Becca providing excellent communication. Customers feel that PNC is a suitable bank for everyday people, promoting a philosophy that money should be "boring" to reduce stress. The branch staff are praised for their kindness and support, especially in resolving issues, as seen when Dustin went above and beyond to assist with a deposit problem. Despite challenges related to staffing and technology, customers recognize the dedication of the workers who manage multiple roles with care. Overall, PNC Bank is seen as a reliable and accommodating choice for banking needs, with many customers expressing gratitude for the service they receive.
I have worked with a few people inside the bank a couple times on various issues, I have always received good and timely customer service
December 2025
I was having trouble with the EFS check being cashed in multiple places. I called into this branch and Katlyn answered the phone gracefully and led me to victory. I showed up and she sitting up in her chair all confident and cute with her little glasses. In and out in under a minute. #teamKatlyn (sorry if the name is spelled... read full comment
May 2025
I've never once had a problem with this bank and Chad has always been very helpful.
