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March 2024 by Amy Adler
Very honest! Took my Cavapoo puppy in after I saw digest a good portion of a dryer sheet. They said to keep my eye on her and didn't charge me! She had a fun time playing with everyone!
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March 2024 by Kelly H
I had such an amazing experience here. Not only were they super accommodating with my fear reactive shepherd but they were extremely thorough and lovely. Can not recommend enough!
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March 2024 by Deja M
Lola and I love VCA !! We have been coming here for years, since she was a pup! It is our go too for emergency each and every time, they get the job done with providing exceptional service!! We recently saw Dr.Katherine McHenry who was very kind, proficient and caring❤️? The front staff were also very helpful with answering all of my questions/concerns. It was also a great timely visit, the wait was not long at all! Lola has been doing much better, even after a few days later Lola was caught sitting on the couch. (While being on bedrest) ….so that explains it …lol?
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March 2024 by Amy Goden
My vet recommended Great Lakes Vet for my cat's dental issues. I was a little apprehensive going as this was my first time dealing with a new vet and taking my large cat. When I walked in the door, I immediately felt relief mainly because of the friendly greeting from the front desk, the cleanliness of the facility and overall happy atmosphere. Dr. Kanwal put me at ease with my cat's issues. She was gentle and loving with my cat as were the assistants. She was very knowledgeable and thorough in her explanation of his condition and what my options were.I would highly recommend this practice for your pet's needs!
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March 2024 by Dan Chorba
We had the hardest decision to make with letting our precious pug cross the rainbow bridge. My veterinarian helped me make this decision but VCA performed the task. Every single staff member we dealt with was kind and caring. They helped us with cremation. They let us drive to a door that went directly into the room (didn’t make us sit in lobby), it was fast, peaceful and efficient yet we felt zero rush with saying goodbye. They even emailed me the bill so I didn’t have to worry about that at this difficult time. VCA is a wonderful place for your beloved pets. Thank you
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March 2024 by Doby018
Extremely professional and courteous staff.
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February 2024 by Chatham Ewing
Compassionate and kind. Thank you VCA staff for helping our dog.
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February 2024 by Nicole T
They are expensive but I need emergency service my dog was shot. They help me gave me payment plan with manger approval (they called this person at 1 am and they answered).Also gave low income vet list... sent my boy home with meds in best condition they could with they money I had.
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February 2024 by Nicholas A
It’s amazing how they would rather an animal die than help them if they don’t have the money! It’s all about money they don’t want to help a suffering animal!
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February 2024 by Melissa Ford
My mom and I took our beloved Bear to see the ophthalmologist Dr. Wilcox. From start to finish, we have never had such a kind, thorough, examination. Becca Z. took to us to the exam room and ran his vitals. The entire time the staff talked to Bear, and us, calming our fears. The eye exam was conducted with us in the room, allowing us to keep Bear calm and the opportunity to see everything. The facility was spotless and was run efficiently.I cannot recommend them enough!
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February 2024 by Pamela Carson
My kitten from a feral mom had eye problems from birth. My vet was concerned that she might loose her eye site very young. I was referred to VCA Great Lakes for an Ophthalmology consult. Dr. Parker Wilcox and his team were wonderful. My cat actually sat still for them. Dr. Wilcox explained in understandable terms what was happening to my cat. Bottom line was that her eyes are relatively healthy and that she was not in danger. I have seen remarks here about the expense of speciality care. Specialty care for me means the peace of mind that I will not be continually concerned about her sight. It also gave more information to my vet for future care. The visit was a win win and I would recommend VCA Great Lakes to anyone with a concerning pet health issue.
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February 2024 by Deana Miller
We were sent to VCA Great Lakes by our primary care veterinarian for an eye problem our cat Matilda has been experiencing. We originally had concerns as she can be quite difficult with strangers, but everyone from our visits has reassured us and made sure we were all comfortable. They are very patient with her and offer their sympathy for her eye problem. The ophthalmologist Dr. Wilcox, and the vet assistants, are especially good with her and it’s a relief to know they care about her recovery. We are still working on healing her frustrating case of uveitis, but we know that they are doing all they can to help her and genuinely care about her wellbeing. I would definitely recommend Dr. Wilcox and this location for any problems regarding a beloved pet.
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February 2024 by Brad Price
It was a stellar experience from the time we dropped our T-bone off until we picked him up. We’d like to thank Dr. Kanwal and Nicole…and the entire staff for his excellent treatment and follow up care. We received update texts and pictures during his stay and it was very comforting to know he was in the care of such capable and compassionate people.
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February 2024 by Kathleen Cunningham
I had the unfortunate experience of having my senior cat deteriorate tremendously after hours. I had to make a sad decision for her but the staff here was so kind and gentle. Dr Veronica Martin is an angel. She treated what must be an awful part of her job with such respect and dignity for both me and my pet. If you’re in this lousy part of life with pets be assured that the people here will help you through it with compassion. Everyone I encountered was great to us, the facility is clean and nice, it’s ok to go here if your pet needs help.
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February 2024 by Jennifer Sastre
Highly recommend this VCA if anything ever comes up with your pet. We’ve used them on 3 occasions and each time has been exceptional customer service. This last visit we were just being over cautious as our dog hurt his back leg. We called and they were more than willing to check him out. Thankfully, it turned out to be nothing but they still gave him a thorough exam. The ladies at the front desk were so sweet and loved all over our pup. Don’t think twice about using them for anything!
