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August 2021 by Lisa Blake
I had back taxes I hadn't filed since 2013 (due to ongoing contesting an IRS decision which would have necessitated redoing all my taxes if I won, and I did), and first went to Jeffrey Ogg, CPA, downtown Toledo. When I received a larger return than he had sent and THEN I learned he had ignored the tuition reimbursement due which cost me quite a lot, I found this place.Sharon took three years of taxes still to be filed in hand and got it all shipshape as we sent it in. This was October 4, 2020, and the silence from the IRS went on for months. When I heard from them, I received two different set of instructions, one stating that they had LOST one of the years, and another attempt on their part went awry due to mistake in address.Anyway, the saga went on: we refiled one of the years, one of the employees called on the "professionals only" IRS line ( I didn't know there was such a thing: for years I'd been unable to raise ANYONE at the IRS) and most of the issues have been resolved. The IRS just stiffed me on one last year remaining, but they are in the wrong and Generations is going to handle the problem.I'm sure they lost money on handling all of the mess that (apparently) the pandemic caused. What I know is this: the IRS screwed up over and over and Sharon and Generations handled everything for the original reasonable cost of doing my taxes.Thank you!
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April 2020 by kelly elton
Love working with Sharon! She is so trustworthy and professional.
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September 2019 by O O
Please be very careful of bullies. Everyone deserves respect.
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October 2018 by Carol Hanely
The Team that works at the Waterville location know what they are doing you can trust them and price isn't huge either.
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May 2018 by Nate Jody Causley Jr
The top Affiliate/Owner in the company. This location also serves as the Regional Training Center for the Midwest Territories. If you're a current or former H&R Block tax professional in the Ohio area and looking for a change, give Shaton L. Roberts, Sr. Vice President of Area Development/Ohio Territory, a call at (419)-441-1040.
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May 2018 by Matt McEwen
They have done my taxes two years in a row and they reworked my taxes several times in order to find out what benefited my situation the best. I really appreciated the extra mile they went.
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January 2018 by D Smith
If I could give them a lower rating I would. I was very disappointed about my service. this place is ridiculous. they do not know what they are doing and screwed my taxes all up. I am now fighting the IRS with no help from this office!!!!
