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March 2024 by Serenity Lenning
Don't work here.
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February 2024 by Terri Nonnemaker
It's frustrating that there are only 1-2 registers open with actual cashiers. It is also frustrating that the app offers coupons on products that this store hardly ever has.
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February 2024 by Anne Wielgopolski
Be sure you leave with ALL your items. Found two items were missed in bagging and this was with a cashier and bagger, returned to the store with my receipt and was treated as if I was trying to pull something over on them. Was told nothing was found left behind but they would take care it for me, this ONE time. I have never had this issue before but the condensing treatment from the manager, nonetheless was a bit much.
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February 2024 by Eileen Mitchell
Easy quick shopping. So nice in the morning.Cashier and baggers were super nice.
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February 2024 by A. S.
I don’t get why the lady in the front at self check out looks in peoples carts like they are stealing if they are a person of color but didn’t do it to the white people at self check out. Witnessed it tonight and my boyfriend experiences it every time he shops and she works.
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January 2024 by Olivia Magrum
My family has been long time customers of this Waterville establishment and I am very disappointed with the customer service from the pharmacy. I feel it has dwindled down over time and is at an all time low today. The pharmacist Stacy was checking me out. I just got out of an important doctor’s appointment so I was still on the phone explaining how it went. I was trying to get off the phone and I said hello to her and instead of a simple “I’ll be with you in just a minute,” she said “I will call your name when I’m ready for you” in a rude tone. I respectively backed away and she said “I’ll help you when you get off your phone.” I felt this was rude and could’ve been communicated in a better manner. I am currently a student at BGSU and reside there but still choose to come to Waterville’s pharmacy for their service. I was unhappy with my service today and hope I don’t receive help from this pharmacist again.
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January 2024 by Kings food taster
Just like Walmart or Meijer...you can pick
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November 2023 by Amanda Kilroe
This is more upscale a Kroger than I’m used to seeing. High ceilings, bright lights, nice displays.
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November 2023 by Bill Burke
I'm in town for the weekend. I am here for a Special family Celebration. I have been to this Kroger with my brother & his wife in the past. We found everything we needed for a huge dinner. While checking out my brother asked the checkout lady a question since the previous customers purchase was still on the screen. This lady was bothered by his concern & did Not answer him until his third inquiry, asking "are you just going to ignore me?" Anyone in a Retail Business should know that this Attitude is Not Acceptable!!
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October 2023 by Jeff Rollins
This place is falling apart. Seems like it's understaffed. Refrigerators constantly losing power. Coupons not automatically going through. Small trips should be fine but large grocery trips will be too messy of you have to analyze every scan.
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October 2023 by Jesse Gibson
Beautiful store with lots of special gourmet things. We loved the fresh sushi!
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October 2023 by brett decker
Ya gotta play dodge em with the mass of advanced age shoppers. Could be your lucky day at the sample stand and you'll get something real nice.Pizza will give you earthquake colon so try not to go on a road trip right after leaving.
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October 2023 by anya bureau
Some shelves were empty but overall a good selection of high quality produce and vegetables. A clerk went out of her way to find a newspaper for me and the young man cashier with freckles was darling.
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October 2023 by Jim Potter
The store was clean and well stocked. The staff was very helpful. A good experience getting groceries on my way to work.
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October 2023 by Laura M
In the store this evening, a lady was allowed to carry a cat through the store. While in the checkout line, she place it on the grocery conveyor. Instead of not allowing it, the employees acted excited about it. The cashiers (who touch everyone's groceries) were petting the cat. Their behavior was both unprofessional and unsanitary.