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June 2023 by Ben Mang
From entering the office I was greeted by think her name was Karen. The staff was very helpful in finding me the correct choice of size unit to rent. The lady then walked with me to show me the unit and also explained the entry and exit keypads and also the very secure alarm system on each unit. I've had storage elsewhere and paid more that didn't have the alarm feature and was sold on price and security of my belongings. I've now had my stuff stored here for 2 years. Very well lighted and easy wide lanes for access. I had the biggest u haul I could get with my car on trailer behind it and could maneuver around with ease. Paying monthly is also easy. If they are closed you simply call and authorize payment over phone. Would I recommend this place? Absolutely
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June 2023 by ryan frasher
Closed in the middle of the day on a weekday when their hours say open. Car wash has all bays blocked with no explanation. Waste of a 30 minute trip. Office door locked and sign says closed. Three vehicles on site and can't get a hold of anyone or use the car/boat wash or see why it is closed or when it will re-open
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May 2023 by Ashley Schmitz
They are extremely difficult to get ahold of and very rude once you do. Not only are their hours frequently changing, but they have an email on their website that they unapologetically admit to not checking, no fax number even though I was told multiple times they do. As someone living in North Carolina who is the executor of her late uncle's estate, I'm specifically traveling to Ohio to access this storage unit. They are not helpful or even trying to assist or be polite, even though I'm doing everything I can to cooperate. Very rude, talks over you and don't let you finish questions or sentences. No apology for not returning calls or emails. I do not recommend this place at all if you want decent customer service. This was all based on a conversation with Karen Clabo so that's telling of the entire business.
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May 2023 by james wulz
Very rude and have no idea how to help there customers I do not recommend them at all like I'm all about supporting a mom and pop shop but this one is not the one I will be supporting as the Karen clabo owner has no clue how to run a business let alone have the decency to be nice to her customers so stear clear of this place!!!!!
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December 2022 by Alyssa Alden
We rent a storage unit from the Wilmington location for 4 plus years. The weather stripping on the bottom of our door is gone and allowing water to get into our unit causing damage to some items. We have called multiple times and told the weather stripping is on back order. Originally told 5-6 weeks, it is well past that now and it is still not repaired. When I called recently they do not have an estimated date. Perhaps the most frustrating part is the lady I spoke to seems to be not concerned about the issue at all. Her attitude is very nonchalant. Would not recommend.
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November 2022 by Anna Bennett
Only reason for this high of a rating is because of the convenience it is for me and that they are newer and clean. They're definitely not cheap their quick was the late fee make it very difficult to get your stuff out without charging an extra month and as of lately been trying to get over to pay a bill and talk to them and they say they're open till 4:30 get there at 10 after four closed that's happened probably four times in the last 2 months was paid completely up no reason to be locked out of my unit I couldn't gain entrance into the facility couple times when needed and I mean yeah I need to get in there bad couldn't do it try to get a hold of them on a weekend is a joke it's impossible. I definitely would not recommend them
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June 2022 by Chet McAninch
Used the boat/car wash and there was no pressure on wash wond.
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April 2022 by Brenda Snider
Very organized. Can make auto payments. Good place to store your extra stuff.
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February 2022 by becky tullis
Worst place to do business with. They are very hard to find open during their business hours so call first before heading over there. They don't maintain the access roads which are often full of potholes and mud. Forget them plowing the snow or treating the ice. Their snow plow sits on the side of the building with flat tires and debris in the back of it. They raise their rent without giving you a 30 day notice. ( Six days in my case)
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February 2022 by Marcy Stephan
I was sent a rental increase letter on the 25th of April advising me that the new rates are in affect starting on the 1st of February. Where's the 30 day notice in accordance with Ohio law? Secondly, please do something with your access roads. They are snow and ice covered and somebody is going to slip and fall and get hurt. Finally, try to be at your business during the hours that you post. It is a terrible inconvenience to travel to place that advertises being open and finding it closed.
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February 2022 by marc s banner
The costs are high, the access roads are a mess, the management lacks empathy. I am a 100% Service Connected Disabled Veteran and a 20 year retired veteran that slipped and fell while being forced to remove my contents because they didn't like my honest Google review, and when I told them about it, they said," WHO CARES"!
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January 2022 by marc b
This business prevented me access to my storage units because of a dispute over a ****** review they didn't like. The extremes that this business took to violate me was beyond the pale. They told me that I had to the 1st of February to vacate because they didn't like the ****** review I gave them .As I was trying to get my things out in 10 degree weather, I tripped and slipped on ice due to their neglect to plow and treat their access roads and wound up in the hospital emergency room when I informed them their response was,\
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January 2022 by christine g
Good security, easy to access 24/7 and nice wide lanes between the storage units.
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November 2021 by Earth Empress
Great place! A gentleman named Mike Muto was doing maintenance and stopped what he was doing to ask if my fiance and I needed help. He gave us exact directions to where we needed to go. What a wonderful ly kind person! They have beautiful Amish built sheds that would be perfect for a little house! Priced decent too! Thanks for the great customer service Mr. Muto?We will return ⭐⭐⭐⭐⭐
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August 2020 by kellie keller
Stored my Rv here for 6 months. No problems and Easy to get in and out of the Storage Lot!