Tractor Supply Co. is a neighborhood rural lifestyle store providing pet supplies, livestock feed, power equipment, workwear, and more. Customers find most of what they need here and appreciate the ability to shop inside with friendly people, which creates a pleasant shopping experience. The customer service in the store is often described as top tier, with team members noted for being nice, helpful, and going out of their way to provide seasoned advice and even assist with carrying bags. Many customers express a strong loyalty, stating they will always come here over anywhere else in town. However, experiences can vary by location. While some stores receive high praise for great and very helpful service, others have faced criticism. Specific incidents have been noted where a lack of empathy and unhelpful actions led to frustration, causing some customers to choose to drive to different store locations instead. Additionally, some feedback suggests a wider selection of products is needed.
The Associates make this store tops for old-school, personal customer service. They earned my 5 stars for being my go-to for livestock questions. I always appreciate their knowledge and opinions on best practices for hobby management.
June 2024
Dimitri is always so nice and helpful when we come in the store and rings us up. He creates a very pleasant shopping experience!
August 2023
Always very happy when going to shop for home needs, landscaping and repair part replacement equipment.
