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March 2024 by Denise T.
I bought a refrigerator and stove in February 2024. The delivery team had trouble with the refrigerator and claimed they needed to move a hutch out of the way in my living room. I was stuck in my kitchen, blocked by the refrigerator. Without my permission, the delivery team grabbed the hutch with everything on it and began shoving it, breaking the legs and dumping everything on/in it on the ground. Then they kicked my belongings aside, and stepped on what was still in their way. I took pictures of the damage and filed a complaint. Lowes referred me to a third party, claiming it was a contractor and not their responsibility. I again had to explain what happened and send pictures to Maersk, who informed me it was yet another party that was responisble for the delivery, Barnes Tucking Enterprise. I was told Maersk had forwarded my claim, and then received a letter a few days later from Barnes saying my claim was denied because the delivery team lied and said I moved the hutch, and legs 'fell off'. I have problems with my back. There's no way I could have moved that hutch, and as mentioned, they had me blocked in my kitchen. Maersk then told me to try to call the company directly, after Barnes had the gall to not only damage my furniture, but call me a liar on top of it. I've heard nothing further from Lowes, and Lowes seems to have washed their hands of it all. This is unacceptable. It was Lowes' contractor, and ultimately, their responsibility. I will not be doing further business with Lowes, or either of the two independent companies involved.
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February 2024 by J
Wasted time and money. Terrible customer service, especially in appliances. Home Depot or Best Buy from now on.
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February 2024 by Dorothy Peebles
Great!
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February 2024 by Doug Rogers
It's ok as far as selection, the Pro checkout is very courteous and helpful.
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February 2024 by Jeri Holt
We had great help on 2/2/24 with ordering blinds for our kitchen. The young lady was very hopeful and patient with my husband and myself. We will be going back to order more blinds for the rest of the house from her.
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January 2024 by Fahd Abou Naser
Pad service
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January 2024 by Gee Cee
Too expensive
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January 2024 by Katie Wagner
Found all the supplies I needed to repot my orchids & a few extras!! The staff was wonderful, friendly & helpful!!! Multiple people said "Hi" & asked if I needed any help. The woman who helped me find the spray bottles in the garden center by the orchids (I'm sorry I didn't get your name) & Deanna at the self check out were fun & friendly!! Keep up the great work!!!
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January 2024 by Brandon Uhrich
There was a night manager named Sara was a total sarcastic woman told me to take my business elsewhere cuz I wanted to exchange a busted heater for a working one without a receipt? Never been treated so rude in my life! Will never return!
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January 2024 by Sean Howard
Lots of great items for home improvement
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January 2024 by Serah “NorthStar” NoRthrop
I was actually extremely embarrassed at the behavior of my significant other. Considering it was his own fault that the nature of our visit was at his misfortune. The lady who helped us was very polite. Complimenting my Poetic justice sweater.
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December 2023 by Jen Durham
Went to get some vinyl blinds. There wasn't anyone available in the department to cut them, however someone from the next department over helped us. Didn't take very long at all. Everyone was friendly except the lady at the service desk when entering the store.
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December 2023 by Ron Cunningham
Said they had 8 of something and store had none.
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December 2023 by Just Jen
Went to get some vinyl blinds. There wasn't anyone available in the department to cut them, however someone from the next department over helped us. Didn't take very long at all. Everyone was friendly except the lady at the service desk when entering the store.
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December 2023 by michael andrews
First I would put 0 Stars if I could. Tried to get a washer dryer. Day of delivery. Installers didn't have the parts to do the job. They where not able to communicate in English. They said it was not there problem and drove off. Called the store for a manager and was left on hold for 30 minutes. Went to the store still on hold mind you. After expressing my anger on the management wanted to do is call the Police instead of listening and making things write. The worst store in my area for this. Definitely will not go back. Installers are rude and unprofessional and untrained. Staff is the same
