O'Reilly Auto Parts is a reliable auto parts store that offers a wide range of products and services. The staff is generally described as helpful, knowledgeable, and friendly, with specific praise for the manager, Joe, and employees such as Bill, John, and Dylan. However, some customers have experienced difficulty getting in touch with the store or long wait times for service. Overall, the West Union location is a favorite among regular customers, who appreciate the staff's expertise and the store's ability to provide the necessary parts, even for larger items like batteries. The store's performance is generally praised, with customers noting the staff's willingness to assist and the store's ability to keep most parts in stock.
Quick to help and knowledgeable with store inventory.
November 2025
I went in tonight and appreciate the customer care and information Nolan gave. He was very helpful and its nice to beable to ask questions and someone really care enough about the job to help!!! Definitely recommend!!!
August 2025
Sometimes takes 30 minutes to get ahold of somebody on the phone it is hard to get some one on the phone and ask them if they have certain parts I have been in there and it had three people helping one person and 10 people standing in line waiting for service you will waste a lot of time sometimes
