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March 2024 by Kelly Dehn
Everyone that works there was a delight to interact with. Only complaint is that when selling back clothes, they only purchased one item out of two large bags of clothing. Not the locations fault, but frustrating.
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February 2024 by Amanda Kick
Had a great first experience at this Westerville location. The manager Vina was so kind and helpful. I left with a huge bag of great items. I was shocked how big of a maternity section they have!!! Would definitely recommend to women my age looking for second hand that doesn’t look like trying to dress like a teen. Will definitely be back!
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February 2024 by Marina Baños
Best store what you see only is what you get at the store
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February 2024 by Barb Fitzgerald
This is my new favorite shopping place. Their selections are trendy and affordable with the convenience of both in store and online. The staff is also very friendly and helpful and made the experience more enjoyable.
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January 2024 by mary ann hawley
Excellent service and very nice selection of clothing and handbags!!
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January 2024 by Devin Cossin
This location is probably the cleanest/ well put together location out of all of the ones I have EVER visited! The staff and new manager are so friendly! ☺️
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January 2024 by Sami Porter
Best clothes mentor I’ve ever been to. Definitely worth the trip compared to others in central Ohio :)
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December 2023 by Anne Warren
Not as good a bargain as it used to be. Needs to keep prices down.
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December 2023 by Meredith Boylan
Very rude old ladies. I would go to other locations.
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December 2023 by Keith Adams
Always find something. Lots of selections at very good prices.
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November 2023 by Jo Anne
Terrible experience. I have been selling here on/off for several years. Recently though more than once bad experience. Most recently they didn't take any of my clothes, even new items with the tags and generally they take many/most. Then they just stuffed MY clothes in the bag like garbage instead of refolding them they way they were brought. Disgusting and rude. High turnover at location, seems certain that this crew will be gone soon, but I hope the owner reads this, doubt that I will be back for a long time, I am okay with donating too at this point not worth the time. Just a bunch of young snarky people with an attitude as they have the 'power' to buy, SMH
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October 2023 by Corinne Passerotti
Best store i've been in huge Good variety of clothes.
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September 2023 by Regina Thompson
Every time I have walked through this store’s doors the employees look like they’re mad that I’m there. There are no smiles no greetings and they all display dead pan facial expressions and cold fish eyes. They have continuously given me inaccurate information about the types of items they take. Every employee seems to have their own set of rules. Each and every time I visit this store the rules are different depending on who’s working. In my opinion, they make it their business to antagonize me with a new rule. I’ve seen them roll their eyes at me and give each other the side eye right in front of me like I am blind and can’t see it. I’m not sure if this treatment is specifically directed at me because I’m black or what. I’ve taken in brand new never worn coach shoes ( business appropriate pumps) and the denied them saying that they had that same style of shoe there for quite awhile and it hadn’t sold. After listening to the employee lie I informed her that that pair of shoes she was speaking of is a shoe the bought from me a week prior. Also at one point a different employee asked me to bring items back that they’d previously rejected ( all items brand new , never used tags on) because they decided they actually wanted to purchase them. So as a favor to the store I made the trip to bring the items back but then they didn’t buy them. I contacted the District Supervisor or whatever her title was and her lack of professionalism was appalling!In my opinion black customers with nice stuff to sell are resented. I brought in a brand new pair of authentic Louboutins never worn and they declined them! Every employee of this store that I‘Ve encountered has been rude and critically in professional . I mostly shop at Nordy’s and am always treated with kindness and respect there. Clothes Mentor is delusional in thinking that their store is a high level business when in fact they’re just a step higher than Goodwill Stores. Also the advertise immediate payment when in fact the wait time for payment is 5 to 6 days. False advertising is what it is. Just a horrible establishment. There’s so much more negativity that has happened to me at the store but I cannot fit in all in this review.
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August 2023 by Elisa B.
Many of the items are ripped/ dirty and poor quality. A few good finds but then prices are terrible considering it's second hand stuff. Tried to consign new items and told there were "stains" but they couldn't show me where.
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July 2023 by Kristin W.
Took 3 days for them to process my items. They accepted 4 items (one being a nice coat I had never worn), and offered me $16 total for them, with no itemized receipt. Their sister store, Plato's, offers itemized receipts.They rejected most of my stuff for random reasons. It didn't seem to make sense because I am pretty judicious with what I sell versus what I donate. What I think the case is, is that they simply have too much inventory that isn't moving and too many buys (as evidenced by a 3-4 day turnaround for processing).Someone's shirt was in my bin of items for purchase. They also had people's bins out on the sales floor. How are you guaranteeing my stuff isn't being grabbed by customers? WTH?I didn't bother to go buy the blouse I saw when I dropped off. I used to love these stores and now they are just so sad and rundown. No wonder people are moving to utilize sites like Poshmark.