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April 2024 by Lloyd Smith
It was the best customer service and food experience I have had with Donatos in many years. I highly recommend this store!
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April 2024 by Angellica D
I ordered a sub with extra ham. The gave me a sub with barley any ham on it. The manager argued with me and kept saying that's our double ham. I could see the top of the bread. If I PAY for double ham I expect it to look like double ham. What q so called manager. Now they have to remake the sub, heck I'm on my lunch break. Looks like he gave me back the same sub. Such a rude manager
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March 2024 by Real Reviews
It was cold and the cheese was rubbery. It was a simple large cheese and mushroom pizza. I ordered Asiago cheese sticks too which were good so that saved this review a little. But pretty disappointed.
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March 2024 by M
Don’t go here there pizza taste horrible and I seen employees vape near the
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February 2024 by Frank T
Great pizza. Stopped last evening, first Donatos since moving from Columbus 20 years ago!Kid-friendliness: Kids favorite
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February 2024 by Jeff Briggs
The first time there, new to the area. We will make it a regular visit.
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February 2024 by Jas
Darius gave great customer service Kudo to hiring a great young man.
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November 2023 by Audrey A A.
I have always loved Donatos pizza. Always had great service when I went there. I rarely went inside to eat but when I did it was always clean and fast service. I'm a drive thru kid of gal:)
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November 2023 by Ray Stephens
My wife and I have been customers for quite a long time sometimes my pizza is poor last time pizza was delicious my wife Sub is always good ? i am gluten free , we will keep
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October 2023 by Todd Mumford
Foods ok. We ha e ordered from them 3 times (delivery) twice the pizzas were folded up/flipped in the box. The 3rd time they brought the wrong order. Either way, get classics and eat some good pizza with no
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September 2023 by Sara M
Incredibly rude staff!!! I had rewards points for a free pizza and when I tried to order it online it would not go through. I called the store and was told:HIM: (which was supposedly a manager) you don't have no credits!Me: um, I believe I do because I'mlooking at my rewards points right now online!HIM: oh, thought you said credits, yeah that happens with rewards,, not sure what you want me to do about it... I can't just give you a free pizzaME: Well sir...according to my credits you can. I wasn't asking for anything free but I have the credits!Then he hung up on me! Awesome customer service at Westerville Donatos!!!
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September 2023 by caroline bjorkgren
No stars,!!! Messed up our complete order of $45 &said we were refunded a credit. Went to use it and they revoked it. Will never order from there again. Not to mention I worked there as a teenager and they have a 5 second rule. Good luck
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July 2023 by Veronica Carrel
Both of my pizzas was delivered to me looking like this. Worst pizza I've ever had and most of the pieces wasn't even cut. Definitely not donatos pizza.
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July 2023 by Jackie Williams
I rarely ever eat out and the food I obtained here reminds me why. The service was good, but the food was slightly awful. This is the first time that I’ve had a freshly baked pizza with a soggy crust.
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June 2023 by Liz Palmer
My 92 yr old grandfather, fresh off a flight from Dallas, had to wait over an hour for his Big Don. The man had to get ugly with the staff to get any kind of reaction, (and action) from them.After being loyal customers SINCE THIS SHOP OPENED, we will NOT be returning!No apology, no visual of the manager, no coupons, discount, nor refund for the inconvenience. Nada.I'm not surprised, just VERY disappointed. NO STARS EARNED HERE!!