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February 2025 by Brad Bales
Withdrawal and Deposits only. If you want information on your account just call the 800 line or message on the internet. It’s the same system their personal bankers use to get you “answers”. A waste of time and you’ll likely get bad information.
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October 2024 by Frank Guerrero
Fast and easy
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March 2024 by Kent Williams
Joey & the other tellers are always pleasant & very helpful.
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January 2024 by Sim Howell
I have been a customer with 5/3 for twenty plus years. I went there to get some cash today. The lady assisted was nice, but the guy in the mustache gen was pretty rude. As a bank, I only try to withdraw 5k but they doesn’t have a hundred or fifty dollars bills for me. I wasted a trip there and as a customer service associate, he should be apologetic and de-escalate but this gentleman was doing the opposite. He need to learn from the lady that assist me for sure. I probably will transfer all my money to another bank when I have time.
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March 2023 by Carol Fedorowicz
Wednesday, early afternoon ..no customers in drive up, nor lobby..3 tellers, 2 talking amongst themselves. 1 standing idle..no greeting, no thank youanything else I can assist you with? ..I said thank you twice...never got "You're welcome"...maybe tellers need to be retrained on how to greet the customer,who is their paycheck..
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February 2023 by Keiosha Fields
After 4pm, bank locations don’t answer the phones! Bank’s customer service aren’t what they used to be!
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January 2023 by Kristin R
Wanted a few $2 bills for the tooth fairy and was told I'd have to buy a bundle of 100. Who needs 100 $2 bills???
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October 2022 by FLOR BONILLA
No line no customers, waited 20 mins to open a account for my child, ended up walking out and leaving.
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April 2022 by ky W
Terrible
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March 2022 by Keiosha Johnson
After 4pm, bank locations don’t answer the phones! Bank’s customer service aren’t what they used to be!
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January 2022 by Zach Zemolong
Teller I spoke to last night needs to be properly educated on how to look up payments on mortgage accounts. I just wanted to make sure a double payment that was made counted towards my 1/1 due date and she couldn’t even do that. The idea she doesn’t have access to that information like she told me last night is hard to believe.
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October 2021 by Walter Lundstrom
When you deposit a check through the mobile phone app, the default setting is to charge an "immediate access to funds" fee. By making this the default, you are tricking customers to pay for something that they don't want. .When I contact your online banking department, they have no interest in fixing the problem with the app.I have been a customer for nearly 30 years, and I'm writing this review to see if anybody at the bank is going to fix the problem.
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May 2021 by J M
Worked!!
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November 2020 by Dean Reddick
Most who work there are cordial and know how to do their job. Most.
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October 2019 by Steve Taylor
Very slow
