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April 2024 by Jacob Smock
Incredibly rude, off putting. Will be switching our pharmacy immediately. More concerned about the 10 minutes leading up to their lunch break than helping customers.
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November 2023 by Victoria Trujillo
Pharmacy dept, hiring is a joke. They lost my drug test and made me re-do it just to tell me after 6 weeks after waiting for them to go through with the hiring process for them to tell me that all the sudden my availability didn’t work for their needs. Don’t try to work here, you’ll be waiting over a month just to get hired. It’s a very unorganized process.
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August 2023 by Mahesh Wijegunawardana
Great pharmacy! They're always ready to help, from finding the lowest possible rate to finding lower cost alternatives.
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June 2023 by Joni Dotson
I’ve been getting my scripts here for years. I never have a bad experience. Personnel here is way over-worked, but maintain a pleasant & helpful attitude. I’m not sure I could have the same amount of patience if I were that busy, & dealing with such a**holes all day long. Hats off to all of you!!
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May 2023 by Adrian A.
I've been meaning to write this for sooo long... oh boy, here goes:First of all, I want to thank that cart attendant that noticed me on my last day in Ohio and somehow knew something was up with me (I have rbf, but THAT day was different) and said something like "everything's gonna be okay". To that girl, thank you. I mean I musta looked extra or something, but thanks anyway. You're definitely special.Ok, phew, as far as the store goes, why do you guys shut one entrance at like 6? Why does it get so sketchy after 8? And why why why doesnt Kroger take apple pay?!!!Yes, it was the closest grocery store to me, and yes it keeps decent prices, and yes it's nice you have a gasoline station... but hwhYY did you remodel after I spend the last two years learning the layout of your store?! I mean, whatever, im just one person, but to have to deal with everyone else asking where the toothpaste paste aisle went and dodging Kroger delivery pickers, I had just about had it.Nevermind that half the lot is taken up by parking spaces dedicated to deliveries and cart storage. nevermind that the pharmacy never had enough vax to fullfill their appointments. and nevermind that your firewood always sold out during winter snow storms. All one asks of their neighborhood grocer is to have milk and eggs in stock and at a decent price. But NOOooOO you felt the need to rearrage a quarter of your store during my last month in town. Kroger, I took that personally. NO stars for you, and 3 stars to your cart attentants! FIN
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April 2023 by Brittany Salzgaber
I am extremely upset with this location. I had a few questions and instead of being helpful, they rushed me off of the phone because the were closing in 2 minutes. You answered the phone so why couldn't you help me and not make it feel like I inconveniencing you because heaven forbid you stay 5 minutes after you close! I have better customer service skills at my cashiering job and have stayed over 30 minutes or more for my customers. I don't get people who get away with this stuff. I would be fired for treating a person like this!
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February 2023 by Last R.
This guy.... (Not the normal gentleman)... The meat/seafood counter employee of the sunbury rd store was throwing a fit this evening at myself and the three other patrons. Because "he" was closing early and "refusing to help." When asked why, we were screamed at because the other employees were not there (fired, off, or who know). And he proceeded to tell them/us to go away! Anyway I felt it necessary to share....Btw it was 5:44 pm. I don't think they close until 6:00 Happy Krogering.
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January 2023 by Lush L
NO PRIVACY! Staff literally yelled out everyone prescription and personal information at this the top of their lungs. At first I thought it was only because the lady was elderly but the rep did the same for the next two people in line.
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December 2022 by Tinawithaneye
Shut it down. Get a third party to come in and manage this pharmacy. Clear out the inefficient, rude, incompetent staff and lazy pharmacists.Today my son’s prescription was not available, we were told to call and seek authorization for an alternate medication from the prescriber. This is the job of the pharmacist! Somehow their job became our job?
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December 2022 by Sandi Bishop
Always friendly. Perscriptions always filled on time. Even get flu shots there!
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November 2022 by Tobias Decker
I have been going to this pharmacy for quite some time and they do a great job. Amongst all the setbacks and shortages they do their best to take care of me. My meds are always on time and the staff is very friendly.
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September 2022 by Julie Churchill
As many times as I've tried resolving issues with my auto refill and getting either a text or email from them, it's never fixed. I get no notifications on my refills. They never have my prescriptions ready when they should and the online refill service never gets processed. I truly need to go somewhere else.
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August 2022 by Colin M.
The pandemic has taken its toll, I get it. And it's hard to keep anywhere fully staffed if they can't both keep their employees safe and also able to pay their bills. But the quality of service has deteriorated enormously in the past couple years, and the pharmacy especially has gone downhill in a hurry. It would take too much space to describe all my issues with the pharmacy, but I'm very eager to start going somewhere else for these needs as soon as possible. Things out of stock, surly employees not taking the time to listen to what you have to ask or say, getting the wrong prescriptions filled - the works. To top it off they've reduced their hours as a result of staffing issues. I really do feel for the workers, but that's in my role as a regular human being. In my role as a customer with medical needs, empathy is nice but it doesn't get me my medications. Pretty soon I'll be exploring other options.
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July 2022 by Ashley F.
If this Kroger wasn't the closest grocery store to my house, I would go somewhere else. I have never seen more than 2 checkout lines open, despite very long lines waiting for those two. The saving grace of this Kroger are Doug at the produce counter and Mary at the self checkout.
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June 2022 by Ash Wolf
I’ve been using a different Kroger pharmacy that’s out of my way because this one never has my thyroid medication. I called to try and see if it was available before driving all the way to the other one this time and the woman on the phone told me she couldn’t find the prescription. After searching a different way she found it, but then she told me I didn’t have refills. I ended the call and checked at the farther away Kroger and they found it without issue and said I had 2 refills remaining. What the heck.