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January 2024 by Laura F.
This is a great hub of OSU doctors practicing various specialties. I come here regularly to see my allergist (Dr Curtis), family doctor (MacKinlay) and physical therapist (Ally). They have been so helpful and I swear. They have orthopedics, ENTs, cardiologists, neurologists, dermatology, gastroenterologists, urgent care and pharmacy, and a lab... probably more. They have a welcoming staff that will help route you through checkout and point you in the right direction. Hallways are clearly marked. Waiting areas are clean and there even is a cafe. I'm thankful this convenient location is staffed with such talented and caring staff.
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December 2023 by Mary Lowe
OSU is always on time with appointments. A wonderful staff.
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November 2023 by Gene Bassin
Very friendly staff, vaccination were quick, some helpful advice given by staff, what more can you ask for?
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September 2023 by Bev B.
Beautiful, nearly New facility. When you enter the facility, it is bright and welcoming. The first people that you meet at the registration counter are very nice and helpful. I have only been here a few times but will say I was not too crazy about the Urgent Care providers ( I visited twice), and will definitely be finding a different location if I should ever need again. First time I went for very bad leg pain and was only given exercises for remedy, no prescription for pain meds... had to call a teledoc the next day for a prescription for pain. The next time was for a fall, and I had to insist to have an x-ray of leg and foot; plus when looking at summary of visit, there was a documentation of viewing my throat...something that was not done. So, yes, I will be looking elsewhere for any urgent visits.
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July 2023 by Caroline D.
Great place and trustworthy. The Dr.'s are wonderful. I trust them at Ohio State, I had a liver transplant and trust is very important!
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April 2023 by Debra R.
While the surgical team, nurses, and others directly involved in my medical care demonstrated professionalism and were highly-skilled, the problems and frustration I encountered in the Billing department resulted in this one star review. I found the billing processes to be opaque and inefficient; the staff indifferent, often demonstrating a lack of commitment to service excellence; and communication of such poor quality it caused me to question the billing department team's honesty and integrity. The issue I experienced with the billing department was not resolved until I escalated the matter to an executive outside the department. It is most unfortunate that the performance of one department can leave such a negative impression of what is, otherwise, an organization served by dedicated, highly-skilled professionals. I hope the operations managers assess and improve training and processes in the billing department to better serve their customers and colleagues. The OSU hospital brand deserves better, and so do the patients and healthcare professionals who serve them.
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September 2022 by Les R.
Impressive new outpatient facility with plenty of parking! Careful navigating to the building off the main road and watch out for that turn about! This was my first visit to the Ohio State Outpatient Care New Albany and was hear way too early for an endoscopic procedure. I made it through ok so happy to have it over. Checkin on the main floor was effortless and we were directed to the 2nd floor. I was here for about 2 1/2 hours and had a great experience. Every single person I came into contact with was outstanding in service and care. I would recommend this location especially for endoscopies. Other services here as well as my parter does his physical therapy here too.
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July 2022 by Gena W.
This is a huge branch of Osu Wexner Medical Center. It's their New Albany location. I chose to come way out here because I could get an appointment quicker here. As usual the greeting and registration procedure was flawless and I didn't even have time to sit down for my doctors appointment and I was 10 minutes early. It was a quick appointment and I am on my way home 10 minutes after my appointment was supposed to start. Professional, skilled and friendly as ever.
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July 2022 by Heather M.
Most bizarre medical experience I've ever had... save your time and money and do not attempt this location for treatment.
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July 2022 by Kristen G.
Don't waste your time going here. I will never go again. I give the doctors on staff a 1 star as well as the staff. Called with follow up concerns - left on hold once, promised a called back the second time then got no where on my third call. Lesson learned on my part.
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December 2021 by David M.
OSU Wexner Medical is a first class facility. Very organized, professional, and efficient. I'm impressed with most all of my OSU Medical experiences at all locations. A little disappointed with my individual Dr office inside OSU, but in general the standards are kept higher than most of the healthcare market. This particular facility is flawless.
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December 2021 by Michael G.
Fantastically beautiful new location for Ohio State Wexner Medical. Easy parking. Easy check-in. Well trained staff. Operationally they know what they are doing!
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September 2021 by Jayme H.
After coming down with a cold that seemed to linger a little longer than normal, I was at my wits end trying to find a doctor that could see me. My cold wasn't COVID and with how rampant it's running in Columbus right now my family doctor wasn't available, not a single CVS minute clinic was available and urgent cares through OSU were difficult to get into. I was seriously advised to go to the ER. Yeah, not happening. Thank my lucky stars that this brand new outpatient facility in New Albany was open. While it was definitely way out of the way, I was able to make a same day appointment. Hallelujah! I made the trek out there a few hours later to discover this pristine building, surrounded by plenty of parking, right next to Target and Hobby Lobby. The greeter staff was super friendly and walked me directly to Tricia to check me in. From there I navigated my way past the little cafeteria and sat down to wait in the waiting room. I was the only one in there and my wait was a little long, especially after being taken back to a room and after seeing the doctor to get discharged. However, the doctor was fast, in and out in less than 5 minutes, and I was prescribed a cocktail of over the counter meds... wish they would have just responded to my mychart message instead of wasting all my time, but whatever. I know things are crazy right now. In the end, I would definitely recommend coming here. It appears to be OSU's best kept secret... for now. Everyone was really friendly and made me feel comfortable. I'm thankful they were able to help me out. I'm already feeling much better!
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August 2021 by Octavia M.
I went here to get my ekg and blood work done. This was only their second day open and EVERYTHING WAS SO CLEAN!!!! the staff was nice! There was construction everywhere and the entrance was a bit confusing but overall it wasn't bad!
