-
February 2024 by Jeff Zoellner
Had to cancel and assistant general manager Kim would not give refund.
-
January 2024 by Shawn Kingsolver
Charges you for basic internet, it’s 2024 guys.
-
January 2024 by Jackie King
Need Microwaves n The Rooms. Other than that. Everything was
-
January 2024 by Javier Barousse
Ver comfortable place to stay. They have a very nice bar and social area. The design is full of details. Liked itRooms: Bed is very comfortable. Bathroom has a great shower.Walkability: Centric with lots of restaurants just some feet away.Food & drinks: The bar and the restaurant is great. Very nice dishes.
-
January 2024 by joseph agraviador
Beautiful!!!
-
January 2024 by yup it's me again
Great place to stay you are in the area.
-
January 2024 by Paul Jones
Very clean and friendly staff.
-
January 2024 by Bri Ashley
Ethan the barista is a one of a kind. He is always attentive and talented. You are lucky if you get to interact with him !!Food & drinks: It was good
-
January 2024 by T B
Very happy with my experience here. Next time I stay in Columbus, I will plan to stay here again.
-
January 2024 by Monica Mays
Stayed 1 night to attend a New yrs extravaganza that took place at the hotel. Room seemed so damp when we arrived. But assumed it was due it not being occupied in a while. Turned on the room fan and it seemed to help. After the event went back to the room to damp bed linen on both beds. Called front desk about it, they sent someone with 2 blankets. Had to call again to get additional bedding, this was also brought by someone who didn't even offer to assist with changing the bedding. At this point it's 2am. Went to bed, woke up to get out the bed and literally stepped in nothing but water along the floor under the windows. (My bed is right next to the window)The condensation was so thick on the windows it was causing a puddle that stretched along the the whole side of my bed. Left way before check out. Told the front desk about the room. Instead of empathy or just a "I apologize for an awful stay" the desk clerk immediately said "due to the fact you went thru a 3rd party we cannot adjust your rate" . Crazy part is I never mentioned anything about changing my rate, refund or compensation for my stay. I just wanted the hotel to take accountability. Something!. I guess in order to get treated properly at this hotel you have to reserve your room through them and not a 3rd party. The worst thing you can ever have at a business is bad customer service along with people who can careless about the customer.
-
January 2024 by Nicole Barlow
Customer service on NYE was horrible! After driving 2 hrs from Cincinnati, booking an expensive room for 3 nights with a party, we weren't "allowed" to sit at the bar or in the lobby to watch the NFL game on NYE. Were told they were reserved but there were no signs... the 2 TV's were showing the games but they continuously approached people sitting there watching that they had to watch elsewhere. But more than that, barmaid Olivia was EXTREMELY rude!!! As much as these rooms cost, this restriction was unnecessary and unreasonable. So we're watching the game in our room. I could've stayed home for that.Rooms: Missing A LOT of amenities!
-
January 2024 by Paulette Bibbs-Wallace
Nice atmosphere for the event attended!!
-
January 2024 by renee seiling
Love it here. Friendly staff. Hotel is so nice and modern. The pool is really nice and the food is great!
-
December 2023 by Chief Examiner Stanley W. Finch
Buckle up for a stay at the Columbus Westerville-Polaris Hotel, where the hospitality soars higher than Maverick's fighter jet. From check-in to check-out, the service is as precise as a Top Gun pilot's maneuvers. The rooms? They're the Maverick of comfort – sleek, stylish, and ready to take your breath away.The amenities are like a well-armed squadron, standing ready to meet your every need. Need a caffeine boost? The coffee station hits the target. Feeling the need for speed? The high-speed internet has you covered. And when hunger strikes, the on-site restaurant hits the bullseye with flavors that'll make your taste buds do a flyby.But beware, this hotel isn't just a wingman for comfort; it's a mission control for elegance. The decor is as classy as Goose's mustache, and the ambiance is smoother than an F-14 glide.In terms of location, it's strategically positioned like an elite pilot in a dogfight – close to the action but maintaining a sense of tranquility. And for those looking to refuel offsite, the surrounding area offers a squadron of dining options and entertainment venues.Now, let's talk about the staff – the real heroes of this hotel. They're not just employees; they're the wingmen ensuring your stay takes off without a hitch. Friendly, professional, and always ready to assist, they make you feel like the Top Gun of guests.In summary, if you're looking for a hotel experience that's more Maverick than mediocre, Columbus Westerville-Polaris Hotel is your go-to destination. Fly into comfort, style, and exceptional service – because here, every guest is a Top Gun.
-
December 2023 by Kate Foulke
Wonderful experience! Went for our anniversary and they upgraded our room when we checked in. Staff are lovely and rooms are clean. Will be back.Nearby activities: Close to Polaris without being in middle of crazy traffic. Lots of restaurant options.Safety: In a good area. Felt secure there. Would stay there if traveling alone.Noteworthy details: Nice outdoor patio area, unfortunately too cold to use. Pool is lovely.
