-
April 2024 by William Castillo
Don’t give much ice cream
-
December 2023 by Brooklynn Montgomery
I have been coming to this location for the past few months, ever since I moved to Westerville. I have never had any issues like I had today. I went to pay and unfortunately the chip reader wasn’t working (totally understandable things happen.) I was following the prompts on the screen and the employee, Sheri, was telling me I’m going to fast and need to slow down, which I was confused at since I was following the screen. I then take my card out one more time AND SHE SLAPS MY HAND! Telling me I needed to slow down! After the third try we finally moved to a different register.I understand things can get stressful but slapping a customer is so beyond me. I will not be returning to this location again.
-
November 2023 by Always Watching (Mr Reviews)
Unbelievable chain of events with an employee .I come in to get gas two nights in a row between 10 and midnight normally. there is an employee with the name tag of Brandon.as myself and about four other customers have witnessed Thursday night this man is cussing at the top of his lungs and is about 1 in off the face of a female worker calling her a bi@@h and a lot of other foul language ((which is totally unacceptable) )that someone would even do this.. people were astonished by what was even happening. the same thing happens again the next night with another female employee..cussing can be heard coming from the back room yelling slamming throwing things. I'm not sure how this guy can keep a job yelling at the women that are trying to be nice to him ...I hope somebody reviews the cameras in this facility before something really bad happens.. it was so bad that I almost called the cops...I will also be making a report through the 1-800 number .very unacceptable for customers to have to witnessed and especially what the ladies are going through. no one should ever have to deal with something like that... this employee has no morals whatsoever ..I would hope corporate would get this situation figured out immediately before anyone else has to witness such Behavior..... I'm still shocked..
-
October 2023 by Ramzy C.
Sheri the store manager is the rudest person I've uncomfortably had the pleasure to be around. My friend drove in and we were getting gas and I went in to grab some drinks, as I walked in I overheard a woman talking to someone like they were stupid but kept to myself. Once I came up to the register she abruptly stopped me and asked if I'm on 2 very rudely. I kinda didn't know what to do so I said idk what # I'm just getting this and she ended up yelling at my friend who walked in asking for help with the pump. I felt so weird being in the middle of this awkward situation and felt bad for my friend getting talked to this way by this older stranger who's supposed to be a "manager"Never coming in if I see this woman working the front.
-
August 2023 by Logan Jarema
I have been going to this UDF to get coffee for a year, and I sure will miss it when I move out to college. The staff are super friendly, and I love saying good morning when I get coffee. I usually get hot coffee or iced coffee for a cheap price. And there's also super good fuel rewards so I get gas for a great price after getting my coffee for the day :)Be sure to check this place out
-
February 2023 by Carollyn H.
I have been to this UDF about 4 times. Terrible customer service every time. I will not be back!
-
January 2023 by Valerie Glotz
Place is always organized clean, and the employees are the best!
-
December 2022 by Rick S
I stopped by at my nearby UDF store 677 at Warner Rd yesterday to fuel up my diesel truck. As I was fueling up, the pump was making a strange sound and noticed I was not getting any fuel. I stopped immediately, unfortunately the pump showed $27.46 . I went into the store and spoke with the staff and about the situation and they admitted there was something wrong with the pump and they will bag it off. That was good and the right the right thing to do. However, the situation then went downhill in that they would not refund my money. The general manager was in the store and gave me a corporate number to call about a refund. This is NOT how to treat a loyal customer who has been supporting this location for over 20 years. The local store would not refund or credit my $27.46. Today, I called the corporate number for customer service and they explained they could not do this and I would have to contact another corporate number on Monday. THIS is RIDICULOUS and FRAUDULENT! I have contacted my credit card company to dispute this charge and will never support UDF again. Too bad, they have great ice cream and many nearby locations, however they seem to ignore the customer and I have about two hours into this issue.
-
December 2022 by Richard S.
I recently stopped by at my nearby UDF store 677 at Warner Rd to fuel up my diesel truck. As I was fueling up, the pump was making a strange sound and noticed I was not getting any fuel. I stopped immediately, unfortunately the pump showed $27.46 . I went into the store and spoke with the staff and about the situation and they admitted there was something wrong with the pump and they will bag it off. That was good and the right the right thing to do. However, the situation then went downhill in that they would not refund my money. The general manager was in the store and gave me a corporate number to call about a refund. This is NOT how to treat a loyal customer who has been supporting this location for over 20 years. The local store would not refund or credit my $27.46. Today, I called the corporate number for customer service and they explained they could not do this and I would have to contact another corporate number on Monday. THIS is RIDICULOUS and FRAUDULENT! I have contacted my credit card company to dispute this charge and will never support UDF again. Too bad, they have great ice cream and many nearby locations, however they seem to ignore the customer and I have about two hours into this issue.
-
November 2022 by Sammie Jo (Sammie Jo)
I was so excited to come here to get a milkshake, I was really craving one. But I'm very particular. Every other UDF I went to was closed or not serving milkshakes. I called ahead and spoke with an employee, she said yes, they were serving milkshakes, but she'd only make one if I wanted it bad enough. The lady I spoke to was super nice. Different story when I get here. When I get there, she states she's allergic to peanut butter, which I felt bad for. I assumed there would be a procedure or something for when she encountered peanuts. She has to scoop ice cream and many of them serve nuts, so I'd think she has gloves or some kind of process that would reduce her chances of having an allergic reaction. There were 2 employees anyways, so if she couldn't the other could. I can be particular, but I'm not an A-hole about it.I go to use the bathroom before coming to order my shake. When I come out, they had already made me a milkshake, didn't ask how I wanted it, liked it, not what size. Just gave me a small, didn't heed any instructions I asked after she'd already made the shake. She didn't offer to make a new one, wouldn't fix it in any way. She acted put out that I wasn't satisfied with her milkshake, which was disgusting. I drove 27 minutes out of my way just to come here and the least they could've done is waited for me to place an order, not just state I'd like a peanut butter milk shake and guess. They were rude, didn't offer to fix my order, they WOULDN'T even fix it, nor make me a new one. To add insult to injury, they shooed me out of the store like I was an inconvenience.
-
October 2022 by Michael Dsmnd
Closed at 5:45 pm on a Thursday due to "no power" but the lights are on & workers are inside!!
-
October 2022 by Jim Turner Jr
Always go to UDF, but the app and website could use work.
-
August 2022 by Dionte Sheldon
Sick & tired of having anxiety about going here.Idk if it’s because I’m young but night time staff mainly older lady is always so rude to not only me but I’ve seen her be very rude to other customers! And I’m assuming I’m not the only one because I’m seeing multiple reviews smh get it together UDF !! wouldn’t come here but it’s the only gas station walking distance from my place.
-
August 2022 by BJoseph Treaders
Sherly is mean to me and customers she doesn't seems be right .
-
June 2022 by Jason Stowers
I like this place. The staff here are all nice and very personable. And they work very hard, for us customers. Been a regular for a few years now. They care, and that’s a huge plus in my book.
