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July 2023 by Zane Evans
The people that I see every day through my company at Westfield are very polite and friendly. I would recommend them as my bank for the future if I decide to switch.
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December 2022 by Matthew Lyon
do to circumstance of life my account was overdrawn $27 for more than 6 days. after bringing it positive my card was declined at the register. I found out the bank grounded me from using my card for 30 days...wth am I a 5yr old.
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August 2022 by LARRY REYNOLDS
Great service and nice people
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November 2021 by Chelsea Wilson
we had trouble getting a call back yesterday from someone about our issue but they quickly got a hold of us today and resolved our issue. Facebook is messing up today so it wouldn't let me edit my review so I deleted it and am making this one with screenshots of my previous post for context.
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September 2021 by Dan Forbes
Everyone is very friendly and helpful. A special shout out to Michelle E for going above and beyond my last time in the office. It meant a lot to me.
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April 2021 by Michael J Maloney Jr
The staff is extremely helpful, professional and polite. I would always recommend working with Westfield Bank.
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June 2019 by Sonya Mckelvey
Avoid auto loans through Westfield bank. They don't take online or by phone payments. You mail your payment to a po box. Very outdated banking.
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January 2019 by Deb Wilkins
Not open on Saturdays. Limited Customer Service Hours.
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December 2018 by Dick Casto
By having Saturday hours. Thats why we don't do much with them
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September 2018 by Sandy Caldwell
So this bank sent out personal information including FULL Social Security numbers in unencrypted emails. ARE YOU KIDDING ME? You jeopardized all of our id's and credit because an employee did not know the difference between encrypted email and non? Epic Fail Westfield! Time to find a new bank who understands security. Anyone with a bank account here - beware. This bank has no clue how to keep you safe. Wow.
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August 2018 by Mike Marshall
service and interest rates
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October 2017 by Cindy Kish
Let me get this straight. We have made payments early every month and receive a letter EVERY month that the payment is late and threatens my credit rating. Seriously???? I called customer service to have the reason explained and I was told that it is computer generated and there is nothing that can be done. They were then asked to STOP sending the letters to me. Guess what. It cannot be done. If they were not going to penalize me so heavily I would just pay the loan off.
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March 2017 by Lynette Austin
Tellers are so friendly and full of information.
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November 2016 by Gr Eg
Had an auto loan through Westfield from 2010 - 2016 and gave a fair rate and were easy to work with. Never had any issues when I asked for things like a changed payment date or whatnot. Was happy until after the last payment I called for the title and they informed me I had a $40 late fee on a late payment from 14 months earlier. First they had never notified me of it previously. Second they were auto-deducting from my checking account from day one so I am unclear as to how I am charged a late fee if they did not withdraw the money I authorized them to on time. A sheisty way to end what I thought was a good six year relationship. Enjoy that late fee because it cost you a customer for life!
