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November 2023 by Oscar Gonzalez
Worst customer service experience I've ever had.
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September 2023 by Kshitij Mohan Bhatnagar
Very nice place.. office ambience is very good.
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August 2023 by Tricia Schaumann
I went into the Crocker Park AT&T, in Westlake, OH, to transfer my phone back to AT&T. The people who helped me couldn’t have been more friendly and informative. I’m so grateful!
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June 2023 by Diane Morris
At the AT&T store they can not help you with any billing issues or questions and there seems to be different numbers to call (all with phone trees) to call for each service. Never again will I bundle !!
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May 2023 by Maria Nolan
Chris was not helpful and we felt very rushed he didn’t even want to take the time to sync our new iPhone 14. He told us to go home and sync it ourselves because it would take too long for him to do. He left the new phone in the box and said he would look for a bag because he didn’t know if he has any. How upsetting after spending so much money!!!!
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April 2023 by Mariah Moss
Went in Friday 4/14 was having SIM card issues. Been having them for awhile but it was getting more persistent and becoming an issue. I’m from out of town, so essentially I need my phone right and they were just a short walk from where I’m working thankfully. I then found out it was actually my phone and I needed a new one! I have the next up so it was just $30 to upgrade and my phone bill is actually $10 cheaper too yayyy, plus I got the phone I wanted a deep purple 14 pro max. We had to order it bc I needed a 256 gb and it took a few days to get one in bc of the weekend! They called Tuesday 4/18 and said my phone arrived. I went back to get the phone, activated it, and transferred my stuff then was on my way. Everyone was super helpful and amazing. Ross was great he put my screen protector on and case. I enjoyed chatting with everyone in the process of getting all my stuff transferred. Very friendly staff, if I wasn’t from out of town it’d def be my go to store. My regular guy Tim would have a little competition lol.
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April 2023 by Malaija Martin
Rob was absolutely incredible. I left the westlake AT&T which such a weight lifted off of my shoulder, as a business owner you want to make sure that you are getting everything that you need but also at the price you are wanting to pay for. He was so informative and straight to the point. Walked me through everything he was doing. I will definitely always go to rob at the Westlake location for all & any of my concerns .
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April 2023 by Geri Straka
Chris did a great job in helping me with problems I was having with my phone.He was very kind and helpful.
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March 2023 by Cristian Baez
Please never get a service or help from this store or buy ANYTHING. This store literally just stole from me.Don’t dare going and get a service with Chris, absolutely the worst on costumer service.I went yesterday for a new phone line for my wife and I literally asked 4 times if the plan covered calls to Mexico and the kid absolutely said yes in a numerous times.After 2 hours we noticed the (PLAN) was only for internet.After calling to store to get that fixed the kid not only told me he was going to get it right, he told me that he was busy and needed to be tomorrow.Surprise!!!!!! We got next day and he was not there, was his rest day…his coworkers of course super useless.This store literally took my money and had NO REFUND whatsoever.This is called stealing and I would set forward a complain to this person called Chris. Absolutely inaccessible and totally cynical robbery!!!!!!!!!!!!!!!!! You know what this is called?? Modus operandi, beware people.One star is ridiculous overrated.
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March 2023 by James Martin
The staff delivered excellent customer service on my wifi calling issues
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January 2023 by Brett Boehm
Chris helped my mother and myself by showing us deals to upgrade my iPhone as well as looking into our bill and helping us figure out how to lower it. Highly recommend this store for your AT&T needs
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January 2023 by Mercedes Arnau
Ask for Sheila! She was super helpful and honestly the best. I usually feel like I’m being talked to like I’m an idiot when I go to most places, but not with Sheila! She was so friendly and treated me like a real person. She also did a great job at helping me upgrade my phone. Definitely ask for Sheila if you need help. She’s amazing.
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December 2022 by Cheryl Leece
I was in The AT&T store at cracker park last night and everyone in the store was super helpful I had aproblem where I damaged my phone and couldn't use the upper half and they did everything to get me into a place that would be able to fix it today and that worked out great and I want to say thank you everybody was just fantastic
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November 2022 by Christine Siwek
Chris and James were such a pleasant experience to work with. Whenever I have a issue, they get me sorted out quick and make sure I get everything I need. I recommend this store over the others!
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October 2022 by Jessica C.
Nice guys, clean store but they don't know how to take trade ins properly and then make the customer work to correct their errors. Will never go back to this location based on this experience if you want the right accessories for your phone and proper credit for a trade in go to the Strongsville location.
