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March 2024 by Keeley Kin
This place has gone down hill. My husband and I used to come here often and we haven't been been back in months. Today we went in and had quite possibly the worst service. Wasn't sure if our waitress was drunk since it's St. Patty's day or what the deal was. We asked for kids menus and they were out no big deal. We were sat at a booth that was repaired with duct tape. Asked for sprite and they didnt have any. Asked for a new beer that was showcased on their menu and they were out. Our glasses were dirty as well as our plates for appetizers. We said nothing because we don't want to be "those kind of people" But then it just continued to get worse. Our waitress completely forgot to take our order (mind you it was not that busy!!) I literally had to ask if we could order now. We waited well over 10 minutes for our drinks that were just sitting at the bar getting warm. To top it all off we asked for a box and she completely ignored us and carried on conversations with other servers. I literally had to go up to the bar and ask for one. Idk what was going on but this is not the bar louie I used to love coming to.
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March 2024 by Hailie M
Our visit here was pleasant. The food was good and the service was also good. Would come back.
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March 2024 by Evangeline Lesko
Shane was delightful!!! He was super attentive && quick. Nice guy. Great food && experience! We went on a Tues and got their half off burgers Gastroburger and that’s my jam burger. They were both out of this world. Pat(the bartender) was also sweet and attentive as well! Came over and talked to us for a bit. Wonderful time.
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March 2024 by Jennifer Martin
My son broke his wrist skateboarding on a Sunday night, which led to several hours in the ER. We were all starving by the time we were getting his paperwork. It was around 11:30 pm, so we knew we had to order something for pick up soon, or everything would be closed. I jumped on Doordash to see what was open in the area. Found a place called Macs & Stacks which ended up being Bar Louie. Kind of pricey but looked good and we were hungry so we placed an order for pickup. Our order (see photos) consisted of 3 chicken sandwiches and an order of Tater Tots. My fiance left to get the food about 20 min after, while my son and I waited to get released. When my fiance left the order should've been done by the time he arrived. He went in to a pretty much empty restaurant, bar stools up for the night, and only one other customer. The bartender informed him that they don't make the food until the customer arrives and said it would be about 15 min. He waited almost 30 and during that time, watched another doordash customer come right in and was handed the food he was picking up immediately. Understanding the industry he didn't complain. Once we got home and opened the food we saw we were given to orders of Mac n cheese, and one plain chicken sandwich. The only changes we made to our order were no blue cheese and no spicy tomato sauce. Needless to say we were less than happy. Not only did he have to sit there for 30 min waiting but nothing we ordered was correct. They were completely different meals. So after 5 hours at the ER, $50 spent on 3 sandwiches on an order of Tots, my fiance and I went to bed hungry due to it being so late. Doordash refunded us but still extremely disappointed at the lack of care and customer service.
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February 2024 by Carol Magazzeni
Cali is a doll, attentive and energetic bartender. Makes a great dirty martini! New Flatbread with truffle oil, yum. And the Happy Hour menu has something for everyone.
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February 2024 by Stephen E.
I enjoy going to Bar Louie. The staff is very nice and provides great service. Jenn is exceptional and she is my personal favorite. If she waits on you, you will be very happy.
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January 2024 by Robert Scott
Whatever you do, if you're thirsty or gotta be somewhere (especially this), don't sit at the bar, no matter how busy (or not) they are! Bartender just looks at us like we're not even sitting here... Smh!
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January 2024 by Jillian M.
Great space! Tons of windows and nice looking decor. The service is friendly and the Menu is excellent. They have some specials, can't go wrong with an $8 burger on Tuesday Burger Nights! There are also 1/2 price Martinis on Mondays!! Really enjoy this place:)
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January 2024 by 80s Gamr
This place is always a nice stop while we're out shopping.
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January 2024 by Christine Rondini
Really nice place and have great food!
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December 2023 by Becca H.
I have a bar louie near me in Maryland that I was unimpressed with, but I decided to give this one a try after a long day of shopping. I got boneless jalapeño honey wings and tater tots. I will say that their tater tots are the best! So crispy and delicious. The sauce on the wings is great, but the chicken itself was a little chewy. Overall the food was ok but nothing to write home about. Friendly service.
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December 2023 by Amanda M.
We were seated and waited 15 minutes with no service. We watched two parties be seated after us right near our table, and they got served immediately. We ended up walking out. Ridiculous. I wish I would have seen the other reviews before deciding to go here. I am not surprised by any of the recent 1 star reviews.
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December 2023 by Alex P
Visited the Bar Louie Westlake location this past Sunday night (12/3/2023) for dinner with my fiancée and family. Our waitress was very kind, but after her introduction it became very clear to our family that she had been drinking. She slurred her speech and her breath smelled of alcohol.There were about 5 or so other parties in the whole restaurant but our appetizer (Trio Dips & Chips) took about 30 minutes to come out. Once it finally did, it was brought out by a different waitress, who first brought it to the wrong table. Our waitress screamed from the other side of the restaurant our table number. The waitress carrying our food apologized to the guests at that table and then walked past our table as my family all tried to flag her down to tell her it was our order. She passed right by and set it at the table next to us. Our waitress continues to call out our table number from across the restaurant as we still try to get her attention. Finally, she recognized her mistake and came to our table to drop our chips off but not before our family noticed she also slurred her words and smelled of alcohol.Our food came out about an hour after initially ordering (again, with barely anyone else in the restaurant). My fiancée ordered the “That’s My Jam” burger and it was nearly raw. Completely red on the inside. She unfortunately ate about half before realizing and ended up throwing it up most of yesterday.I ordered the “Ultimate Grilled Cheese & Tomato Soup”. My soup came out at room temperature and the cheese on top of it was curdled, creating a curdy, lukewarm thickened paste. I told our waitress about the issue, but she told me unfortunately the microwave is broken, so that’s probably why it’s not very warm. She tried to figure out what to do with it for a minute before telling me she could have the kitchen “run it through the oven a couple more times.” I told her she didn’t have to worry about it. My grilled cheese was alright, but caked in so much butter that finishing half the sandwich made me queasy.Overall - I don’t want anyone to lose their jobs but I’ve never been to a restaurant, let alone in front my family, with such blatantly intoxicated staff. No doubt the kitchen staff were drinking as well considering the quality of the food we received. Thank God my mom and Grandma only ordered a pizza because food poisoning could be a lot more serious to them than myself or my fiancée.
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December 2023 by Nova Brilliant
Had a fabulous Impossible burger! The fries were exceptional as well. Excellent service and will definitely be back.Vegetarian options: If you want a quality burger, this is the place!
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December 2023 by Sarah N.
AVOID AT ALL COST! I went to Bar Louie yesterday with a party of 3 to watch the Alabama Georgia football game. We waited 10 minutes to be seated which is fine, but after being seating we then waited another 10-15 minutes for a server to even come take a drink order. After we received our drinks we then waited 40 minutes and our server never came over to take our food order. Tired of waiting and hungry I decided to go to the bar since we were seated in at a high top in the bar area and asked if I could place my food order with them. I was immediately met with attitude from the bartender with him saying "I'm too busy to take your order" and my server seeing me at the bar decided then to approach to get our order. She was upset I went to the bar to place an order so I responded with "well I wouldn't have gone to the bar if we hadn't been waiting for 40 minutes" she then said she was going to cash us out and said "it's like you've never been to a f***ing restaurant before" and ran to another server and started snickering and laughing. My party asked to speak to a manager and he was very apologetic and offered to give us a gift card which we denied bc there isn't another Bar Louie closer to us and we will never go to that location ever again. If I was the owners of this restaurant I would look into cleaning house. There is a clear attitude problem with the staff. I have worked in a restaurant before and I would never imagine saying to a customer "I am too busy to take your order" let alone swear at them.
