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July 2023 by Lee M.
If I could give no stars I would but have to give one to post the review. The minute clinic staff is rude as well as the pharmacy. I would not go there at all. They don't need to be so unprofessional and it's obvious they hate people as well as their jobs. They need a haul over and hire people that actually have the ability to see past themselves. Disgusting .
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March 2023 by Schyler B.
If I could give zero stars I would... horrible staff interaction. Rude and very unhelpful. They need to update their website and not be so RUDE to me when I come in for something (that was featured on the website) and they don't actually provide it.... Find a different place to go.
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February 2023 by Michelle H.
Do you have zero stars??? This place is so unprofessional and down right rude. I can't believe corporate continues to allow a pharmacy like this to still conduct business. The pharmacist is so arrogant. He thinks he's a doctor and sadly he doesn't know much. He barked at me that he's credentialed and I laughed. He didn't realize I have masters and am licensed in the state of Ohio. Unbelievable the way they make you wait...they take there time. I rang the buzzer once after waiting for 15 minutes and when they came over they literally yelled at me! I'm not a child, so do not scold me. This pharmacy is pathetic and so are the employees!! Beyond unprofessional!! There really needs to be an option when the business should not get any stars!
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April 2022 by Mark W.
Their voicemail system is truly obnoxious. I had to spend 5 minutes fighting and struggling to be connected with a live person to resolve my question only to be dumped down the chute and not connected when the system finally attempted to put me through. Imagine if I was having a medical emergency and had to tolerate this bull$h*+. 1 star for non-existent customer service.
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February 2022 by Cissy K.
The minute clinic experience was excellent. But this was not my first bad experience with this pharmacy. Not at all. The pharmacist on staff was rude to me and is a smart Alec This time the lovely minute clinic nurse gave me a prescription for augmentin. The young pharma tech with very dark thick long hair read the prescription to the pharmacist and called it amoxicillin I corrected her and the pharmacist laughed not funny. She was looking at the prescription name and got it wrong!! Now if I was allergic and I had not corrected her that would have been a big problem .
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July 2021 by Marissa D.
I went in to get a Strep test done as my throat as been swollen and my symptoms have been showing the possibility of either Strep or tonsillitis as I have had both in the past. However, I was humiliated when they told me to wait in my car based on a virtual assessment, that doesn't even show up in my records, from the 17th that said I was positive for COVID yet, never once have I been tested for Covid, so there is no proof and all I did through the site the assessment was from was sign up for MyChart through the area clinic so I could schedule a PCR Covid test for August because I need one done 72 hours before my international flight. It was humiliating and I was hurt and left feeling like everything I had worked hard to achieve was crashing down. I honestly will probably not use this Minute Clinic at this CVS or any CVS ever again. I am greatly disappointed.
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April 2021 by Rachel D.
Do not use this pharmacy. I have only been with them a couple months and they're terrible. Unorganized, rude, and always backed up. Save yourself the hassle
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September 2020 by Ilovecleveland W.
Completely understand when pharmacy is busy, especially during trying Covid times and am more than willing to be reasonably patient. Spouse had surgery today so I tried to drop off script through drive through. After 20 minutes of slow or no movement and line bring too long I went in and was told it would be 45 minute wait. After one more hour I left without saying a word and figured I'd come back in another hour, which I did. Pulled into drive through and was fourth car. After another 40 minutes I was finally up. No complaint from me whatsoever until she told me it wasn't ready yet. Now we are three plus hours into this nightmare while spouse needs pain meds. Tech said sorry but they were busy. I said spouse had surgery and really needs medication. Pharmacy tech unsympathetically said we'll text you when it's ready if you like. I asked why they didn't offer that as an option three plus hours ago and she had no response. The absolute worst pharmacy.
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November 2019 by Sarojbala M.
Pharmacy techs are not helpful when asking question. Not friendly. I will take my business somewhere else
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April 2019 by Jason S.
Every time I come here to pickup a prescription it takes too long. The people are not friendly and the drive through is the worst. I wish it wasn't so damn close to my house because I'd switch in a heartbeat.
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April 2019 by Morgan L.
Worst customer service ever. This locations pharmacy made me stop using CVS across the board. I switched to Giant Eagle. I wish I could say it was one bad experience but it was multiple. The latest one...I got an audit letter from an old insurance saying CVS billed them for a prescription. Now CVS wont bill the correct one so I am going to have to pay for this out of pocket? I am calling corporate
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April 2019 by Dianna V.
By far the best cashiers. Never waiting and always nice and friendly. Who ever hires these folks, good job! I'm in retail so I'm could be the worst critic. Prices could be lower. That's not the employees fault. Hopefully they are paid well
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January 2019 by Catherine B.
The Minute Clinic is awful. My son had bleeding and swollen gum tissue. We couldn't get in with his dentist. Our provider, Gina Farinacci-Nugent, said they don't see patients his age for dental related issues. She said we wouldn't be charged for the visit. Well, I just received a bill and was unsuccessful at contesting it. A completely waste of time and money.
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April 2018 by Bridget F.
Saw this pharmacy was near by and needed a prescription filled. A CVS PHARMACY on a Saturday should be open, right?! Wrong! The pharmacy closes at 6 on Saturday. I asked the cashier who was sitting on her cell phone for assistance. Shouldn't have even bothered.