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August 2024 by Dr. Stephen Musser
Robert Carrick provided top shelf customer service that you just don't see very often. Went above and beyond.
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June 2024 by Calen Templeton
Very professional and helpful with all my questions.
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April 2024 by Erik Radford
Extremely rude and unprofessional. Made me wait extremely long to simply make a deposit due to their tellers incompetence. There was 6 employees standing around while I waited. There was no one else in the bank. This is just the latest in a pattern of disappointing behavior and business practices from 5/3.
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November 2023 by Tammy Lagomarsino
This location always has issues!!!!
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May 2021 by Eric E. Hurley
Working automated teller machine
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November 2020 by Trey Drier
Worst customer service. Called and put on hold forever. Called again and same thing. THEY DON'T CARE! Make sure you are aware of that before doing business with this bank.
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September 2019 by Gary Lazroff
Excellent customer service from all employees at the Westlake branch. Best bank I have been affiliated with!!
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September 2018 by Joshua Soria
If you are buying a home this is not the bank you want to do business. My wife and I lost hope after they denied my loan due to a lack of professionalism of our loan officer ( Izzy Morales). Thank GOD we act quickly and move our case to another bank where we where approved in less than 2 weeks.
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June 2018 by Molly McSweeney
A few months ago I opened a small business account, Robert, is hands down the most attentive and sincere Banker I have ever come across. Went back and opened up a savings and checking account with him today, he really want above and beyond to make me feel comfortable and explain everything in great detail! I highly recommend this branch as everyone is friendly but Robert definitely takes the cake!
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July 2017 by Exxer Cise
This has the worst ATM of any bank I have ever used. My checks cannot be deposited here; however, if I go to ANY OTHER Fifth Third ATM, my checks are always deposited. Complaints to the people inside and on Fifth Third's customer service number are ignored.
