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August 2025 by Rhianna Marie
Great experience
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August 2025 by Madeline
Like other recent reviewers, I experienced poor management and concerning safety practices at this location. My husband booked a $60, one-hour massage with a female therapist. Upon arrival, I was brought to a room by a male therapist who expected me to undress, despite the original request. I expressed discomfort and asked for a female therapist, although the manager, Jenna, was dismissive and argumentative. She insisted on charging a $40 same-day cancellation fee, providing no reasonable accommodations.
It is disheartening that a woman raising a safety concern is met with hostility rather than support. I’m also grateful I spoke up as another reviewer mentioned his wife felt assaulted by her male therapist at this same location, which only reinforces the need for this business to take client concerns seriously. I would strongly caution others to consider these issues before booking.
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June 2025 by Brittany Woosley
I previously held a yearly massage package and genuinely enjoyed the experience. During my pregnancy, I had to cancel my membership, as I could no longer lie comfortably on my side. I was assured that my remaining credits could be used after giving birth.
Recently, I attempted to follow up on those credits but received no response after multiple voicemails. Thanks to the helpful team at the Avon location, I was finally connected with someone at Westlake, only to be told my paid credits had “expired” due to inactivity within two months of cancellation—something that was never communicated to me.
Now, I'm being told I must purchase another annual membership to redeem the credits I already paid for. The Westlake location has been consistently unresponsive and dismissive. As a new mom who could truly benefit from these services, I won’t be returning.
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November 2024 by Lauren Rhoads
Kim gave me the best massage I’ve ever had.
Past massages at other establishments have either been too firm and painful the whole time or very light and not worthwhile.
She was somehow very firm while keeping it painless and relaxing.
I live out of state but plan on coming back to see Iim whenever I’m in town.
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October 2024 by Amanda Kauffman
I have been coming to massage envy off an on for years. Just had an exceptional massage from Mydeion. Was definitely my best massage experience!
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September 2024 by Hilda Moncivais
Wonderful staff enjoyed the massage
Staff member very pleasant and friendly knowledgeable of product quality just a wonderful experience overall
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August 2024 by Sheree Leonard
I LOVE Massage Envy and especially Eric! Hands down, he is the consistently the best!!
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August 2024 by Mark M
Quality light massage, as advertised, and perfect for someone with a high stress job who simply needed a mid day 90 minutes of relaxation.
Attentive staff who listened and provided action for any and all of my inquires. This type of staff is hard to find these days and the Westlake ME exceeded my expectations.
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July 2024 by Katie Byrd
Truly the worst massage experience I’ve ever had.. the actual service was terrible, and after repeating several times that I wanted a silent session as I was in dire need of one hour to relax, the employee wouldn’t stop talking about themselves and their life the ENTIRE time even after I stopped responding.. she also referred to the place as the “McDonald’s of massage” waste of my time and money, I will never even consider returning
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July 2024 by Ally Schall
Danielle was so incredibly sweet and gave the perfect massage according to my requests!!
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March 2024 by Michael Bailey
They canceled my appointment 14 minutes prior to the time scheduled due to call off
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December 2023 by Madisson Moore
Serena is the BEST massage therapist I have ever been to. I have never felt more safe and comfortable upon just meeting someone; I struggle with a significant amount of trauma, so that is a gift I don’t take for granted. If you want a massage, Serena is that girl.
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November 2023 by Deanna Lindsley
I had a gift card of $70.00For an hour and I still landed up coming out of pocketIt is not my best massageJust sayingCheck out north ridgevilleBody massage and remedyBook online
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September 2023 by Mike S
Booked an appt for a 1 hour massage. Arrived and waited 15 mins but no one showed up. Apparently, they booked the therapist but she wasn’t actually available or even in the building.As a courtesy they told me they wouldn’t charge me for the service. Really?! I would hope you wouldn’t charge me. They then offered a complimentary enhancement next time - only I won’t be coming back.
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September 2023 by Jessica Jacobs
Kathleen was great! This was my second time going to her and she’s kind and amazing at what she does!
