Nick Mayer Lincoln Parts

Most Recent Comments

• September 2023 by Michele S.
  As an attorney, who works every day with businesses to have defamatory and false reviews removed from the Internet it's interesting to find myself in the position of leaving an absolutely 100% true review and response to that review. This is exactly what I would advise a business client not to do. Please do not attempt to rehabilitate your reputation by posting a response saying that you will help me only to have me play phone tag with your service department for a week until I finally reached out and I am told "it's not our responsibility"-- the exact same statement that was told to me originally all those weeks ago. A complete waste of my time, and an insult my intelligence and certainly a poor business PR model. It would've been better off just ignoring me rather than take the tactic that you chose. Consider honesty and fair dealing with your customers, which you can count me no longer among that number.
• August 2023 by Dale D.
  I'll keep this short, you make the decision on what you would do. we go to the dealership, select a used car my wife and I like. That's day one. Return to dealership on day two to make a deal. Whoa, they raised the price by four thousand dollars, that's $4000.00. They admit they made a mistake initially... You decide....
• April 2023 by Robert S.
  Bizarrely bad service at Nick Mayer Lincoln Westlake Someone nicked my car in the parking lot at work. Cue the hassle. But he was a good guy and he came and found me with his insurance info. Even started the claim before I called. How bad could this be? I took the lightly damaged car to the Nick Mayer Lincoln for inspection. It was the nearest dealer to our house and we're in the market for a new car. I thought this could be the beginning of a relationship. A friendly lady looked at my font bumper and scheduled an appointment weeks away (body shops are busy). Meanwhile, the efficient Hartford agent had me send cell phone photos of the bumper. He promptly got back to me with an estimate, an itemized list of the parts needed, and a friggin check for about $900 (which indeed covered the cost exactly). Wow, I'm thinking, this might be easy. So I took my car in to Nick Mayer on the appointed morning and got a ride to work. At the end of the day, I called the body shop to see how it was going. I thought I heard a chuckle. "We don't even order the parts until we get the car," she said. "It's four to five days for parts." Why, I asked, didn't you order the parts after you looked at the car two months ago? "We don't order parts ahead of time." (Calming breath) Why? "What if you get it fixed somewhere else. We're stuck with the parts." I can think of several options: A parts deposit. Take the claim check I wanted to sign over to you, anyway. Assume some risk to deliver better service. You can guess what happened. It took the full week to find the parts, and another week to put them on the car. It's an unhealthy dose of frustration to drive by a dealership every day and see your snow-covered car in the parking lot, not being fixed. Eventually I emailed and called the service manager, who never responded. We found another body shop, recommend by friends, that orders parts ahead of time and begins work the day you drop off. Putting the customer first seems to work for them. We won't be going back to Nick Mayer again, ever.
• April 2022 by Sean C.
  They reel you in with an oil change and then mention something minor needs to be fixed. End up charging you way more than is reasonable AND they forgot to wash the car. Never going back. They also made a mistake that they tried to charge for and only waived it after intense pushback.
• March 2020 by Michael B.
  My wife and I had the most appalling experience we have experience. We live far away from the Nick Mayer dealership but both of us love the Lincoln Continental. Nick Mayer had a burgundy color my wife loves. So we got up very early on Saturday morning March 7, 2020. The lease had recently expired on our BMW 5 Series so we are seriously looking for a new vehicle. We had the grotesque experience of meeting up with Ken Wagner. We wanted to drive the burgundy car so Ken tells us there is a problem with the battery so he puts us in a new Continental Black Label. What is not to love about a Black Label Continental? We were thinking that the battery in the burgundy car would be jumped and we would take it for a spin. By the time we got back to the dealership Ken had decided that the burgundy car would have to go to the shop. By this time I had had all I needed of Ken Wagner. I said unbelievable that you would have a "luxury" car like on a Lincoln lot that would not start. Ken then told me to go somewhere else. And I told him that would be no f...... problem. I don't if he thought we couldn't afford the car because we rolled up in a 2008 Toyota 4Runner that is primarily used for Maggie our Golden Doodle rescue pup. We did nothing but treat this man with respect and came seeking to buy a Lincoln Continental burgundy preferably. We didn't make it home until after dark. Before I close out, my wife had called the day before and spoke to someone named Scott who told sure drive on over, he would be in all day Saturday...he wasn't Michael
• January 2020 by Randie K.
  Service is non existent- Sales staff are excellent. My car has been in for repairs more than dozens of times and they don't bother to fix the problems. I am in the process of declaring it a lemon. A so called service manager 'Nick' told me cars are supposed to automatically drive off the road due to non alignment and it is perfectly normal. Technicians can "never duplicate" the problems so wasting my time for repairs is a losing battle. Avoid Nick Mayer Lincoln
• October 2019 by Kristen D.
  We met with the Sales Representative Paul Prenatt Saturday, September 21st, to learn about and test drive the 2020 Aviator. Paul's customer service skills were top notch, with returning emails/calls very promptly and providing us with details on the purchase of a 2020 Aviator. This purchase was made possible because of Paul's knowledge and training of the Aviator, his high level of professionalism and service he provided from our initial meeting with him and to the very end of the sale. I must say in the past 25 years of buying/leasing cars this was the best shopping experience ever!! I can't believe how seamless the transaction was from start to finish. This post serves to confirm that you have earned my trust and loyalty and I feel certain that I will be purchasing many cars with Paul and Nick Mayer Westlake in the future. Thank you Paul and Nick Mayer Westlake!
• August 2018 by Shaun D.
  Sadly, I'm compelled to leave a very bad review. I bought a used car with under 90,000 miles and less than three months later it turns out that the car has serious transmission problems. They do not offer a standard 90 day warranty and since I did not purchase any additional warranties they basically said there was nothing they could do. They didn't offer to help get the car fixed or anything else. I don't blame the sales person but I do think that a basic common decency apparently does not exist at this Westlake location. I'm not someone who ever writes negative reviews but this seems my only recourse. Now you may say this was just a one time thing, an anomaly, but if the people running the dealership in Westlake act this way in my situation, it does not speak well for the entire operation. Why would you trust a place that does business in this fashion? In my honest opinion, stay away from Nick Mayer Westlake.
• June 2018 by Deb C.
  I couldn't be happier with the great service I received today. I purchased a low mileage Lincoln from a non-Lincoln dealership last year. I got a recall notice and decided to look for a Lincoln dealership near me, so I picked Nick Mayer from a list. I arrived for my appointment and was assigned to Sandy, a service advisor. She made me feel at home right from the start:) I needed some additional maintainance, so she worked it right in with my repair. A short time later it was all done and my car was waiting for me, spotless! Everyone I met was friendly, helpful, and I'm so happy I found them. I'll continue going to NIck Mayer for my service and I'm passing on the good word!
• February 2018 by Nat B.
  I wish there was a zero star option because we have been completely SCREWED by this dealership. We purchased a car that was supposed to be thoroughly checked as it had just arrived at the dealership and had apparent problems when test driving. Upon taking it home, we were told that the problems were completely fixed and that it was good to go. Little did we know we would be bringing it back in MORE THAN 10 TIMES for different issues... we only purchased this vehicle 4 months ago!!! When we originally purchased the car, they convinced us to buy rim and tire insurance... ironically, we have had multiple rim and tire problems that "weren't covered by insurance" and ended up having to spend even more money on. The problem continues to persist and we have brought the car back multiple times trying to fix it. One of the times we took it in, they took one of the tires off and claimed it was in such bad condition that they couldn't even put it back on and that they had to replace the tire completely (costing us over $150 just for the replacement tire). The problem was supposed to be fixed but continued to persist. When we took it back, they said they couldn't even check to figure out what was wrong with it because they "didn't have the computer for it since it wasn't a Buick?" We then took it to another mechanic who explained to us what was wrong and that we had to get new rims and tires. New rims were covered by insurance, so I ordered tires elsewhere and took the car to the dealership for the rims. Not only did they REFUSE to give me a rental car, but they took almost A WEEK AND A HALF to replace my rims... leaving me without a car. I finally got to pick it up yesterday and was told the "tire pressure lights would go off once I replaced the other 3 tires." I took it straight to the shop to get the tires I ordered installed... but the lights were still on. The tire pressure for the tire they replaced (the $150 mentioned above) was low.. meaning they gave me back my car with a tire with low air pressure.. I put air in it during my lunch break this afternoon and I am just leaving work now to find A COMPLETELY FLAT TIRE. I called them, and of course, they can't do anything for me "yet" and told me to "bring it in so they can look at it." Not only were they the most difficult people to communicate with, they are also incapable of doing their jobs correctly and providing decent customer and car service. **Update: Triple A guy just picked up my car, told me they hadn't even screwed the tire in completely. So on top of everything, they have now put my life in danger. THIS IS ABSOLUTELY RIDICULOUS.
• December 2017 by Dana W.
  In summary, I received poor and slow service in addition to having an unrepaired car returned to me, at their choice, while still charging a diagnostic fee for what they were told in the beginning. WILL NOT be doing business with Nick Mayer in the future! I have a Lincoln MKX which needed service. In addition, I was considering purchasing a Ford Explorer as an additional vehicle from Nick Mayer Ford. I made an appointment to have the Lincoln serviced a Tuesday. At the time of the appointment, I informed them what was happening with the vehicle and what I believed to be the issue. I expected a call that afternoon as a follow up to the issue and along with an estimate. When I didn't hear from them by Thursday, I called and was informed that no one had looked at my car, but they should soon and would get back to me. I then called again on Friday, after no one had reached out to me. I was told again that they would call me back. I called again the following Tuesday, as no one had returned my call. I was then told that they were waiting on a parts estimate and would return my call. To my surprise, I did receive a return call within a few moments. At that point, I was told it would cost more than $800 to fix my car, but the employee on the phone could not explain why (what exactly was wrong with the car and a breakdown of the estimate). He informed me that a manager would have to give that information to me. After not hearing from the manager, I followed up again with the dealership, to be told that my car was not fixed and they could fill up some of the fluids so that the sound would go away, but could not get parts to fix my vehicle for another week, so they needed to return it to me. At this point, the car has been sitting at the dealership for 1 1/2 weeks. I was then informed that I would be charged a diagnostic fee because someone drove it to determine what I had already told them. During the process, I was also given excuses that really weren't any of my business and I'm still left with a car that hasn't been repaired. Will not be going back to Nick Mayer Lincoln or Ford. So, I have also decided not to purchase the Ford Explorer from this dealership at no fault of the salesperson. This is a Service Department issue.
• October 2017 by Cheryl S.
  BAIT AND SWITCH OR INCOMPETENCE? While I have not actually purchased a vehicle from this dealership and believe me it was not for lack of trying, I wanted to write a review. It is actually pretty sad for them honestly as both times they lost a sale and I will not go back. Our experience with Nick Mayer actually started two years ago. When we see something we like online, we check it out at the dealership and move forward with a purchase. We know what we want before we step foot on the lot. We were looking to purchase a Lincoln Navigator that we saw on their website. We don't live close but the first time, we took a chance and drove out there to look at the vehicle. Upon arrival, the salesman asked what he could help us with, we told him which vehicle we wanted to see. He said the Navigator was not on the lot, it was offsite and he would have it back in a few days. We gave our number for him to call when it was back on the lot. A few days go by and we get a call that the car is now on the lot and available to view. They asked if we wanted to make an appointment. So we made the appointment for a different afternoon. Prior to driving up there, we called to make sure the vehicle had not be sold. Drove all the way up there and yep, you guessed it.....we were told after TWO employees confirmed it was on the lot, the car had actually sold 4 days prior! We were irritated, we walked off their lot, went to a competitor and purchased a Navigator. Now we are back to the present. We are in need of a second vehicle and saw an MKX on Nick Mayer's site. We decided to give them a second chance and they BLEW IT! Again, we called before going up there. We were told by SALES that it was on the lot. They asked if they could get our number and we said no need we are on our way to come look at the vehicle. Upon arriving, a Salesman walks out, asks us what we are here to look at and guess what?!! It was like a scene out of the movie Groundhog Day! The Salesman quickly replies "well that car is not on the lot, it sold a few days ago.". I was so irritated, I started walking away from the Salesman as he was still talking. This dealership needs to get it together! They are either doing a bait and switch, telling you a car is on the lot so you drive over there then try to sell you something else or they are incompetent twits that can't seem to keep track of what has sold and what has not. If they can't even keep track of their inventory, especially in this day and age with technology and reporting capabilities, then how many mistakes do they make on the paperwork at the time of sale?! While I don't own a dealership it is not rocket science. If they sell a car, they just need to note it on the inventory list, report or whatever they use to keep track. My daughter kept better inventory of her Halloween candy when she was 5 years old and these people can't even keep track of an entire vehicle!
• September 2017 by Emma C.
  I went in to buy a truck after calling to make sure the vehicle was still available. I was told it was and that it would be "gased up and ready for a drive". I made an appointment for that morning, and when I showed up, the vehicle wasn't there. The salesman Aris said it was on the east side. WHAT?? I came back later in the afternoon once the truck was there, it was filthy and the mats were all dumped and curled up in the back seat....clearly not ready for purchase. At almost 25k, I would expect a better service.
• August 2017 by Nick W.
  Have been going here for about 7 years now. Relaxed and clean showroom. The snacks and drinks are great. Free car washes and the concierge are a big plus. Gave a very fair offer for a trade in. Very straightforward with their sales process and clearly show how they arrived at their numbers. Will continue to go back.
• May 2017 by Steve K.
  I came here to check out a silver 2007 Porsche Cayman, VIN WP0AA29877U760256. It's got mid 60k miles, standard gearbox. I have to give some caution with this vehicle for any prospective buyers. I know how much Porsche repairs can be, and extensive research is important. I knew going in that at this price, there has to be something up. -The rattling sound at idle is a tip to an IMS (intermediate shaft) issue. The 2006-2008 have much lower occurrences than the previous years, but theres a reason Porsche did away with it for 2009+. I'm not an expert, but I do know an engine replacement is over 10k. Please factor in the cost of a decent drivetrain warranty if you decide on this car. -I'm also concerned about the amount of smoke that came out from a cold start. I doubt it's cylinder scoring, more likely the vapor oil separator, but factor that in. Extra oil use, VOS, or another engine. *A friend of mine has informed me that he definitely thinks it's bore scoring, but I think it's more likely poor maintenance in it's life so far. -On the plus side, I got underneath and it doesn't show any signs of issue for the rear seal. -On the down side, the cars front end has been up a few curbs. The scratching is apparent. This kicks into my research. From what I've seen, this car was taken care of in the most "budget friendly" way possible. That's fine on a Camry, but I'd exercise caution. It may be a 20k car, but it's got 60k car repair costs. -These cars also can need the clutch cable replaced. When it goes, you don't go until it's replaced. Go aftermarket for a lifelong fix. From all the Caymans (and Boxters) I've driven, that'd be the first thing we look at replacing when he checks into the VOS. -There was a warning light hidden, if you go into the cars on board system it'll pop the exclamation point. They mentioned it was the fog light, an out bulb. When I checked all the lamps and bulbs, it was on and working, so be mindful that that may be a little electrical gremlin. Overall, with a warranty it isn't the worst thing in the world, but know your stuff, comb through that contract. Please factor in that price if this will be a primary driver, or it might become a flashy lawn ornament. For the employees- quick change people were courteous, that's where we had the lift. Scott (sales) spent his time with me, and was great. He went at my pace, let me check and probe everything I wanted to, and was honest when he didn't have an answer for me. From my limited experience there, if recommend the dealership, but be careful with this car. There's a reason (or a few) this great price has been on the lot for over two months.