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April 2024 by MaryCatherine Jackson
Just don't like them but they say they buy stuff then we get there that's a different story so hope they have a new
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April 2024 by Heather Barrier
The employees here are rude. The clothes the have are something I would expect to find at goodwill also. I took several tubs of items in and they bought NOTHING. They said my freshly laundered items smelled, were stained and old styles(newer Matilda Jane, Calvin Klein, Tommy bahama, gap etc). I even had brand new Livie & Luca shoes in there, 2 pairs at $70 a pair… but apparently those are old and stained ?? I could tell they didn’t even look through anything because everything was perfectly folded like it was when I dropped it off, same items on the top etc…. I took the same clothes to the Sandusky store and they bought a good chunk of them, told me my laundry soap smelled nice and that my items were really nice and asked me to bring in anything else I may have.Also looking though reviews you can see how many people have also left negative reviews. It is kind of funny though how after all these bad reviews 5 stars pop up…. Hmmm friends of the owner? Lol
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March 2024 by Travis Monroe
Great selection, awesome prices and amazing customer service. I highly recommend this store for gently used items for your kiddos ?
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March 2024 by Briana Lovejoy
So this is the second time I’ve come into this store and the first time I let it go. But everytime I come in this store…mind you this is the only once upon a child I’ve ever been in that they workers just seem bothered anytime you ask them a question. The store itself is lovely. But some not all but some of the women who work here have a really bad attitude. I understand how hard is dealing with people I’ve worked for big companies like Disney and Universal but if we treated or talked to someone the way I was spoken too they would have some repercussions or no job. Hopefully their days get better because they look miserable.
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November 2023 by OdysseyFan Dan
Smaller store than others. Different experience. outfit I wanted was cheaper than Walmart. clothes segregated by boy/girl except for pajamas. No toys. Almost no shoes. No winter items. Clerk said there were no water bottles but they had some. No bag policy makes it hard to buy more than a handful of items.
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October 2023 by Robin Dombrowski
Some of the snottiest pompous people in Westlake. Being a business that relies solely on people you leave a lot to be desired. I never even got to look through the store because of the attitude I got when walked in. They just looked at me like I was bothering them. Westlake does not need a second hand store anyway. Look forward to you closing your doors because thats what you deserve.
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October 2023 by Robin D.
I guess they don't realize that their business is based on people. From the time you walk in the door nothing but attitude and rudeness. Made my 77 year old mother unload her car herself and then had her take most of it away anyway. Shame on you pompous owners and staff. Hope to see you close your doors soon. You do not deserve the Westlake community supporting you.
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October 2023 by Vera Marti
Once Upon a Child Westlake has an awesome selection of kids' clothing and accessories! Every time I stop in to shop, I'm greeted with a kind "hello" and feel very welcomed. The store is clean and well-organized. Any time I've had a question or return, the customer service has been excellent. I look forward to many more trips to Once Upon a Child Westlake! :)
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October 2023 by Cat
I am never disappointed when I come in! The girls are always so nice to me and helpful, there is always plenty of items to chose from and they are gently used item and reasonably priced. Thanks to one of the ladies in there I found a hiking pack I had been looking for! The price was unbelievable and I bought it then and there. Thanks to her chit chatting with me it led me to an awesome buy!
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October 2023 by Jada Croom
I felt the need to leave a review because I’ve only been to this location twice and I’ve received such great start from start to finish. You are greeted as soon as you walk in and makes me want to stay even longer. The staff is very attentive, helpful, and outgoing. Thank you!
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September 2023 by john sivori
We've been going here for years now and it's absolutely amazing! The staff is incredibly friendly and helpful. We always find something we need for a great value. And they do a fantastic job fairly pricing and taking in your gently used items. If you have kids, Once Upon a Child Westlake is a difference maker!
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September 2023 by Connie
They didn’t even look through my items , I felt like they saw my brown skin and already had a set amount to give me . It is ironic that I received 10 dollars exactly and then they shoved my tote off to the side like it was a bomb in it or something. They were a little to aggressive for my licking also , the stores in Mi are not like this . Wont be back
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September 2023 by Stephanie Nau
I’ve sold many items to them, they don’t give a fair amount for the quality & condition. The women that work there are not friendly at all & are in fact very rude. Do not deal with them, go somewhere else. 1 star was being generous!
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September 2023 by Meg Kruger
This place must pride themselves on terrible customer service. The two employees who seem to be running the place couldn’t be more rude. I brought my items in for the first time and they told me it was too late in the day, it was 4 they close at 6, ok I’ll come back tomorrow. Come back the next day for them to say they don’t accept anything in bags, must be in a clear tote, seems like something you should’ve mentioned the first time I brought items in. Come back a third time and had my two young kids with me. They didn’t acknowledge me at all but did yell at my 3 year for touching a toy. After dropping my items off they immediately call me to tell me my items smelled musty and they refused to go through them and that I had to come back and pick them up. Ok. All but two items still had the tags on them. My youngest is 6 months so the longest they could’ve been in a closet was 6 months. That whole place smells musty. For a place whose customers are moms and families, you’d think they wouldn’t put you through dragging two small kids in and out of the store three times just to tell you your business new items smell…I’d like to think the owner must not realize he’s got some serious bad eggs working the shop but based on the several 1 star reviews here, they must strive to provide awful service!
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September 2023 by David Raycher
Wanted to sell some of my boy's toys and clothed that they have outgrown. I called first to see if it was okay to bring everything and then we arrived at the store. Upon arrival we were met by their friendly staff that informed us that they were a bit backed up but the would do their best. That afternoon they called with their offer.Really nice store with tons of baby and kids stuff.
