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August 2025 by M Duffy
The waiting area is large and comfortable. With an appointment they get you in and out very quickly. They will point out other issues with your car or try to upsell you, but they are not pushy at all.
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June 2025 by Karlos T Mills
Fast and easy service thanks to my main Guy Dick
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August 2024 by Irene Rapitis
I forgot to reschedule the oil change for my 2018 Ford Escape. I was so thankful to be able to go into Quick Lane and have it done that morning without an appointment! The gentleman working there was very friendly and accommodating. After it was finished he gave me a coupon and charged me a very reasonable price. If I had to complain about one thing it would be that after they put my car through the courtesy car wash it was still a little dusty in the back! Small price to pay for the great service that I received and the reasonable price I was charged. I'll definitely be back!
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October 2023 by Juan Rios
I don't want to say anything negative but over 50 Dollar's for a patch on a tire.
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September 2023 by Michele S.
As an attorney, who works every day with businesses to have defamatory and false reviews removed from the Internet it's interesting to find myself in the position of leaving an absolutely 100% true review and response to that review. This is exactly what I would advise a business client not to do. Please do not attempt to rehabilitate your reputation by posting a response saying that you will help me only to have me play phone tag with your service department for a week until I finally reached out and I am told "it's not our responsibility"-- the exact same statement that was told to me originally all those weeks ago. A complete waste of my time, and an insult my intelligence and certainly a poor business PR model. It would've been better off just ignoring me rather than take the tactic that you chose. Consider honesty and fair dealing with your customers, which you can count me no longer among that number.
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August 2023 by Jim
Always quick great service. You don't have to set an appointment either. Staff is friendly and knowledgeable.
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August 2023 by Dale D.
I'll keep this short, you make the decision on what you would do.we go to the dealership, select a used car my wife and I like.That's day one.Return to dealership on day two to make a deal.Whoa, they raised the price by four thousand dollars, that's $4000.00.They admit they made a mistake initially...You decide....
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April 2023 by Robert S.
Bizarrely bad service at Nick Mayer Lincoln WestlakeSomeone nicked my car in the parking lot at work. Cue the hassle. But he was a good guy and he came and found me with his insurance info. Even started the claim before I called. How bad could this be?I took the lightly damaged car to the Nick Mayer Lincoln for inspection. It was the nearest dealer to our house and we're in the market for a new car. I thought this could be the beginning of a relationship.A friendly lady looked at my font bumper and scheduled an appointment weeks away (body shops are busy). Meanwhile, the efficient Hartford agent had me send cell phone photos of the bumper. He promptly got back to me with an estimate, an itemized list of the parts needed, and a friggin check for about $900 (which indeed covered the cost exactly). Wow, I'm thinking, this might be easy.So I took my car in to Nick Mayer on the appointed morning and got a ride to work. At the end of the day, I called the body shop to see how it was going. I thought I heard a chuckle."We don't even order the parts until we get the car," she said. "It's four to five days for parts."Why, I asked, didn't you order the parts after you looked at the car two months ago?"We don't order parts ahead of time."(Calming breath) Why?"What if you get it fixed somewhere else. We're stuck with the parts."I can think of several options: A parts deposit. Take the claim check I wanted to sign over to you, anyway. Assume some risk to deliver better service. You can guess what happened. It took the full week to find the parts, and another week to put them on the car. It's an unhealthy dose of frustration to drive by a dealership every day and see your snow-covered car in the parking lot, not being fixed. Eventually I emailed and called the service manager, who never responded.We found another body shop, recommend by friends, that orders parts ahead of time and begins work the day you drop off. Putting the customer first seems to work for them. We won't be going back to Nick Mayer again, ever.
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January 2023 by Aaron Clingan
couldn't be happier with sales and service.bought two Lincoln's through them and they have been fantastic, my service team is also top notch. Highly recommend
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September 2022 by Z A
I had poor service at Quick Lane today!
The agent took my keys, didn’t allow me to talk or explain what’s the issues I’m having with my car!
He kept yelling at me in front of other customers! Because I asked what is the service that my car gonna receive! And because I asked him to allow me to tell him why am I bringing the car today!!!
We are talking brand new car almost 1 yr old! When I buy what’s called “luxury car” , I expect a decent treatment!
I don’t except to be insulted and yelled at as a bad kid just because I wanted to be informed of the services that I’m gonna get, before they do it!
I had Toyota before and never had such horrible service with their service department!
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July 2022 by Joann Rodock
very rude people and way overpriced junk
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April 2022 by Sean C.
They reel you in with an oil change and then mention something minor needs to be fixed. End up charging you way more than is reasonable AND they forgot to wash the car. Never going back. They also made a mistake that they tried to charge for and only waived it after intense pushback.
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December 2021 by The Venus
I had poor service at Quick Lane today!The agent took my keys, didn’t allow me to talk or explain what’s the issues I’m having with my car!He kept yelling at me in front of other customers! Because I asked what is the service that my car gonna receive! And because I asked him to allow me to tell him why am I bringing the car today!!!We are talking brand new car almost 1 yr old! When I buy what’s called “luxury car” , I expect a decent treatment!I don’t except to be insulted and yelled at as a bad kid just because I wanted to be informed of the services that I’m gonna get, before they do it!I had Toyota before and never had such horrible service with their service department!
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October 2021 by Todd G Masters II
bought this car from NICK MAYER LINCOLN /Ford mayfield heights
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May 2021 by Jan Jurgensen
Very courteous, great service
