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August 2023 by Ray Diaz Bromley
Stopped in for a basic oil change. Everyone was so friendly and made the experience very pleasant! Andrew was 10/10 amazing customer service, explained everything very thoroughly and was overall just very sweet.
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August 2023 by osama zayed
I always go to this location but today , they didn’t put my tire pressure caps back on, didn’t give me a sticker & didn’t reset my maintenance reminder which they do every time. Last time coming here.
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June 2023 by Nelyza Garcia
A++++++ 10000 Stars!!!! I loved the service they are all so nice and courteous. I will definitely return. Completely Recommend!!!Service: Oil change
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May 2023 by Molly Laubert
They dropped my oil cap down inside the car and couldn’t find. After searching for it for 20 minutes, they called napa auto parts to buy a replacement. I had to wait 30 minutes for an employee to drive to napa auto parts to get a replacement. The process took an hour. A week later I returned from a trip with oil spots all over my driveway. They put the oil filter in wrong.
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May 2023 by N SS
Wanted an oil change with conventional oil. Didn’t mention that they only had synthetic (99.99 for 4.5 qts) until they were about to drain my oil. I said no thanks. Then Ethan magically took 20.00 off. Which made it feel like a scam. By the looks of some of these reviews, it looks like a well practiced bait and switch move.Service: Oil change
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May 2023 by Morgan
Normally I go to the Rocky River location since it’s closer to home but went this location a few months ago and had a good experience. This past week when I was there for an oil change the guy informed me that part of the hard plastic protection thing under the car was destroyed. I asked if it was something I should get replaced by my dealer (leased car) and he told me not to worry about it. I also asked from his experience what could cause something like that to occur and he asked me if I got stuck in the snow, which I don’t recall, and then said that it was probably from me “hitting a few curbs”. I felt this was wildly misogynistic and was pretty offended when I left. I won’t be back at this location and have told my friends to check out other locations as well.Service: Oil change
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April 2023 by Emad Sadik
As always amazing customer service ! Quick and easy , very very helpful with questions and concerns for other things other than oil changes! Will always come here !
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April 2023 by Megannn G
Normally I go to the Rocky River location since it’s closer to home but went this location a few months ago and had a good experience. This past week when I was there for an oil change the guy informed me that part of the hard plastic protection thing under the car was destroyed. I asked if it was something I should get replaced by my dealer (leased car) and he told me not to worry about it. I also asked from his experience what could cause something like that to occur and he asked me if I got stuck in the snow, which I don’t recall, and then said that it was probably from me “hitting a few curbs”. I felt this was wildly misogynistic and was pretty offended when I left. I won’t be back at this location and have told my friends to check out other locations as well.Service: Oil change
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April 2023 by Danny Cruz
Too pricey.. my 1st & last time trying take 5 oil change. I ask for a standard oil change. They gave the most expensive $110. Then when I corrected them at checkout, they really chose to dump good oil out and give me what I asked for and still charged $90 with a $10 coupon I brought. I normally pay $40 elsewhere without these issues. Staff there seem unprofessional but knowledgeable.not a good 1st impression, never again. Too many better options available. Save the hassle and go anywhere else!!!Service: Oil change
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April 2023 by Morgan Gilman
Normally I go to the Rocky River location since it’s closer to home but went this location a few months ago and had a good experience. This past week when I was there for an oil change the guy informed me that part of the hard plastic protection thing under the car was destroyed. I asked if it was something I should get replaced by my dealer (leased car) and he told me not to worry about it. I also asked from his experience what could cause something like that to occur and he asked me if I got stuck in the snow, which I don’t recall, and then said that it was probably from me “hitting a few curbs”. I felt this was wildly misogynistic and was pretty offended when I left. I won’t be back at this location and have told my friends to check out other locations as well.Service: Oil change
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April 2023 by Seth Duke
The folks here are always friendly and efficient, always bring my vehicle to this location.
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March 2023 by Kim Plumley
I wanted the 49.99 oil.change for my son's car. They told me no I had to use the synthetic. The car is 1997. It could use just plan Jane oil. They told me no it can't. I was charged 93 bucks yesterday. Boy was I mad and so was my son when he found out they hosed me.Service: Oil change
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February 2023 by Eryn Sutterlin
I had the oil changed, filters replaced, and new front wipers installed. The techs were very professional and kind. I was offered a bottle of water, informed of progress, and given options and feedback along the way. The service was very efficient. This is my first visit and I plan to return.Services: Oil change
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February 2023 by Ledio Agaj
Take 5 provides fast and efficient service. I’ve been going to the location in Westlake on Columbia road for several years. Ray & Andrew have been excellent techs every time and extremely helpful. I highly recommend.
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November 2022 by Eliza Rodriguez
Fast and friendly service. And.. it was open on Sunday??Services: Tires
