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October 2025 by Mary K Balch
Lab services have been ruined at this and all other university hospitals. I hate that I have to have yearly labs done at their facilities.
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October 2025 by K VM
They couldn't have possibly taken me 30 minutes sooner, even though I was the only one in the lobby. The lab techs looked me directly in the eyes multiple times too.
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August 2025 by Hayley Joan Berger
I love this hospital! I've been going for years !! The staff is friendly and helpful! I've never had an issue. I go to dr. Greene and my specialist every 3 months their the best!! Also I have alot going on with Diabetes, arthritis., and lupus!
So I've been in almost every department In this Hospital and other UH, Hospitals. Please if your looking for a place try this one, and their Doctor and services are 5 star!!
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June 2025 by Danger Noodle
I walk in in the morning I go up to the kiosk mind you all I have to do is drop us a sample off and be done with it and even the kiosk acknowledges that I’m just dropping off and then it tells me there’s a 25 minute wait to literally hand a bag to someone? That is absolutely insane, I’m simply dropping it off making me wait almost a half an hour to literally drop something off is asinine.
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April 2025 by Trina Zabarsky
The lab process went downhill after Quest took over. Billing, wait times and customer service have all declined.
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April 2025 by Kameron Hoskin
The staff were very kind and I have no complaints about them in this review. However, my complaint is surrounding the wait times. You will likely be waiting a while, regardless of the time you get there. Those with appointments will push you back if you’re a walk-in even if you’ve been waiting a while. Which I understand to a degree, BUT sometimes a provider wants you to go over and get labs and an appt shouldn’t be required just to ensure you aren’t in the lobby an hour+. As most medical professionals are, I assume they are understaffed and if there were a couple more employees, this would likely run much quicker. Just a suggestion to quest diagnostics….
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March 2025 by CJ Howard
University Hospitals’ lab services used to be fantastic—efficient, reliable, and staffed by people who genuinely cared about their work and their patients. But ever since they switched to Quest Diagnostics, the experience has gone downhill fast.
Every visit is a hassle. My orders are frequently missing from their system, the staff is indifferent, and they constantly have computer issues. What used to be a seamless process now feels like a disorganized mess. Test results that used to be available the same day now take five days or more—completely unacceptable.
Quest Diagnostics is just another massive corporation that prioritizes volume over quality, and it shows. If I could give zero stars, I would. UH should seriously consider bringing back in-house testing—it was far superior in every way.
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February 2025 by Wayne Russell
Very poor service took forever
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February 2024 by Dana Renee
I have a severe phobia of needles and had to get some annual bloodwork done. Normally, my vision fades seconds after having my blood drawn. This was my first time having bloodwork at a UH lab, I had nurse Sarah, and I can confidently say she was the best nurse I have ever had. She was very kind, professional, and considerate of my phobia. She talked to me the whole time about off-subject things and it kept my mind at ease for the entire appointment. She let me stay seated as I waited for my lightheadedness to fade, and I never once lost my vision. Another nurse gave me a cup of water and 2 DumDum suckers to ease my mind and I walked out after 10 minutes. Huge applause to the entire staff working that day.
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February 2024 by May Naro
When I say, I’m a big baby, I am a big baby when it comes to needles and I went to get my blood taken, and these two ladies in there were amazing… One held my hand and talk to me while the other took my blood, and I didn’t feel a thing… First time ever!!!!!! Thank you so much ladies. You both are awesome
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March 2021 by Keisha Connors
The staff here are the bomb, I love there customer service, there personality, and they are quick, I’ll definitely be back if I ever need lad work or a ekg done!
