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July 2024 by Rebecca Lima
I recently had the pleasure of working with Trey at Verizon, and I couldn’t be more impressed with the level of service I received. From the moment I walked into the store, Trey was attentive, knowledgeable, and incredibly helpful.
Trey took the time to understand my needs and provided personalized recommendations that perfectly suited my situation. He was patient in explaining the various plans and options, ensuring I was well-informed before making any decisions. His expertise and professionalism made the entire process smooth and stress-free.
Thank you, Trey, for your outstanding service! You truly exemplify what excellent customer service should be. Verizon is lucky to have you on their team.
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May 2024 by Matt Shelley
Very helpful and walked us through all of the options that were available
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March 2024 by Jess Blaisus
Customer service A+. Helped me out when I was in a pickle.
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January 2024 by Mike
Verizon has gone down hill completely with service. I cant even call this store you just get stuck in a endless loop with their out of country call centers. I have Verizon One Talk service for my business. It hasn't worked in a week and I cant get a single a person from Verizon that can help. Only their out of the country service which I have spent over 4 hours on the phone with. Their other option was to admit One Talk has issues & to use a 3rd party company to fix THIER phone issues. Only problem 3rd party company wont respond either. Once again a giant corporation losing all sight of what made them good in the first place - Service.
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December 2023 by MaLinda Johnson
We love Verizon as our cellnetwork and the products we’ve bought from Verizon.Customer service at the Westlake location has steadily declined since they opened. If I come to your store because I need help from a person with my phone, and I tell you “I need help from a person with my phone.” I should never be told to go away and do it myself. Two stars is all you get for a good but overly preachy experience back in September combined with yesterday’s nightmare.The thing I needed help with yesterday took a grand total of 15 minutes from the Verizon employee in Elyria at Chesnut Commons.I was not compensated for my review.
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December 2023 by Joe Sentendrey
Tech service was good but scheduled a time and could not get service for a long time at the store
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October 2023 by Jeff Tolley
Very helpful, my account got hacked and a few phones got ordered, they got the situation taken care of quickly. Will be going to this store from now on!
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September 2023 by Beth Leonard
Johnny was AWESOME.!!I came in for one issue and left with SO many other perks for my account.What a great asset Johnny is to your Verizon team.
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September 2023 by Linda Brancifort Bauer
I would lije to acknowledge Trey at the Crocker park store in Westlake OH. He went above and beyond to help me with my problem. Excellent customer service Trey! It truly is a rare thing these days. Thanks again!!
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September 2023 by Patricia Pophal
Johnny was awesome to work with at Verizon. He had my new phone up and running without any issues. Thank so much Johnny.
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September 2023 by Google user
Johnny was AWESOME.!! I came in for one issue and left with SO many other perks for my account. What a great asset Johnny is to your Verizon team.
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September 2023 by Tammy B.
I wish I could give no stars. Just waited for 20 minutes while the manager stared into space saying that he wasn't allowed to help customers. Literally there were no other customers to help. Brian should not be employed.
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August 2023 by Bill Mears
Excellent service thank you Johnny
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August 2023 by Lexie Kenny
Johnny was awesome !! so helpful
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August 2023 by Robert Kruty
Johnny was fantastic! Lots of help and very knowledgeable! Thank you!
