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November 2022 by Jason S.
This Kroger is an absolute trash hole. No, I do not recommend this place to ANYONE. Every time I go to this store there is something outrageously wrong with the place. I have been frequenting this grocery store for a long time because it is literally a block from my house. However, I will drive 10 miles to Giant Eagle from here on out. I've had it with this place. If it isn't rotten meat, freezer burnt food items, or not having common goods in stock, then it's the horrible customer service. The managers all have attitude. They are not helpful in the slightest. They are lazy and don't care about this store one bit. Today I walked to the grocery store with a $3 off manufacture coupon for a 90oz or larger Tide product. I get up to the checkout and the lady tells me she's going to have to see if I am allowed to use this coupon. What do you mean see if I am allowed to use it? So after standing there for almost 10 minutes while she goes and tries to find somebody to speak with, she comes back with the customer service manager, and they both tell me I'm not allowed to use that coupon. Why am I not allowed to use that coupon, because corporate told them no one's allowed to use coupons for laundry detergent over $1. That is the most outrageous ridiculous stupid thing I've ever heard. So I can take this coupon to Target or Giant Eagle or any other store and use it, but this store will not allow coupons larger than $1. It's the most absurd thing I've ever heard. Talk about screwing people. I'm done with the store and I'm not ever going back. And I would tell anybody reading this review, don't go in there. It's filthy, and the associates are rude as hell. Oh by the way, I called their corporate, and they tell me there is no such policies. Manufacture coupons are good for their stated value.
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May 2022 by Pamela B.
I've been a long time customer of Kroger but when I moved to Whitehall from Dublin, I was shocked at the difference between the store I've shopped at for 22 years on Sawmill Rd and this one on Hamilton. It's not a big deal that the store is much smaller, but the fact that it's filthy, is. I've experienced spoiled meat past it due date on the shelfs, a huge dark and leaky, water damaged ceiling that was dripping water on the food and the floor in the milk & dairy area and shopping carts full of items that need restocked by staff, filling and entire lane in the front of the store, blocking any customers from getting any items or even shopping in this area of the store. Good luck if you try to purchase deodorant here.... Cashiers are also rude and expect you to scan your own groceries, even if you've been waiting in line to have a paid cashier ring out a half a cart, full of items, way too many items for self checkout. I don't work at Kroger and I don't plan on ringing up my own groceries anytime soon, that's what cashiers get paid to do there, that's their job, not mine. Thank goodness I'll be moving back to Dublin soon and I'll be able to shop at my favorite Kroger on Sawmill again, but in the meantime, I'll be shopping at Kroger in Reynoldsburg or on Sawmill when I go to Dublin a couple times a month. This Kroger location is the worst grocery store I've even been in and I won't be back. Shoppers beware.
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December 2021 by Shigeto H.
Kroger wants the CUSTOMERS to be UNpaid employees and therefore the lines are unbelievably long. It is too frustrating to shop at Kroger anymore ....
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November 2021 by Adam Moore
they sell all the allocated bourbon to bourbon hunters and scavengers. I live in the area and shop there. I'm not a bourbon hoarder, I just would like to purchase a bottle of allocated bourbon. Reward your customers who shop regularly
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November 2021 by Yan Nenaydykh
Demonstrative careless from flower department "assistant", just awful! Why?!?!? October 7th, 2021 11:10am
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August 2021 by Ryan G.
They have a Sale on grey meat!! It expired yesterday and they want $3.79 for it... ??? I think that pretty much sums it up!! Horrible grocery store.
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May 2020 by Michele B.
Considering all that's going on, everyone was very friendly. The store was clean and well stocked. Fresh baked goods, plenty of meat and fresh vegetables. The aisles are a little narrow but it was honestly no problem. I'll shop here again
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March 2019 by Rhedeshia Young
Poor customer service and insufficient cashiers for peek times.
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February 2019 by Richard S.
Whitehall resident 20 years this is the closest Kroger's but half time I'll drive the extra 3 or 4 miles and go to reynoldsburg or Gahanna .. not clean esp bathrooms can be a toxic disaster zone.. customers here I'm sure are high maintenance so they would need monitor and address it more often but seems they don't usually out of twist ties in produce.. one day walked in all the bag racks were empty looked so odd empty bare framed bag holders .. store ran out had paper only. Most workers are pretty good but they've a few that are rude with an annoyed to be there don't bother them attitude.
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January 2019 by Michelle Davis-Rine
Maybe train your employees at the Whitehall location how not to curse in front of customers or flip each other off, I seen and heard 4 different employees doing this and weren't even being considerate of customers, I was appalled by their behavior. I will drive to Dublin and shop before I set foot back in that location. Very unprofessional.
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December 2018 by Juanita Whaley
The staff seem knowledgeable and friendly. Comfortable shopping experience for a grocery store and we all know it can get crowded and hectic when grocery shopping. Especially around the holidays.
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November 2018 by Case Gipson
usual its ok clean wise.didnt see no mice this time.but the store ran out of plstic bags,gave us paper bags,again thats fine.i like paper bags.then they asked us to put as much in as possible becouse they don't have a lot togo around.first monday of the month.smshhh.
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October 2018 by T G.
Corporate should just close this store. Bought two products today that were not past their sell by date but were spoiled and moldy. Food safety is not taken seriously at this location. The seafood section always reeks, produce is mislabeled (if you don't know the difference between artichokes and rhubarb maybe you shouldn't work at a grocery store), and staff are not even close to friendly. Management needs to be fired and staff retrained. I live within walking distance but will be driving to gahanna for groceries now.
