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February 2025 by Rhonnesa Nelms
I purchased a fruit basket for a dear friend who
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October 2022 by B D.
I don't know how many times I have came to this pharmacy at 8:30 in the morning and their drive thru isn't open. Seriously?? Your not slammed at this time of day so why not have it open. What's the difference if someone is sitting at your window or standing at your counter. For a lot of people, especially elderly people, having to go all the way inside just to get their meds isn't an easy task smh
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August 2021 by Jeffrey J.
Used to be a decent store but had taken a nose dive in recent months. Went in tonight to the liquor store and paid cash. I was told that there was no change so he shortchanged me about forty cents. My problem is, you do that enough times and Krogers has made a nice little profit for the day. The clerk was very rude and I just paid and walked out. I called the customer service department and was told that there was not enough change in the store. I guess no one was available to go to the bank to get enough change. I'm done with this store. Shopping used to be a happy experience but this store turns it into a nightmare.
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September 2020 by Trevor Gamber
store has the worst management out of all the krogers i shop at... i know its not a krogers only thing because the 2 other krogers on this side of town are excellent.
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September 2020 by Kegan C.
Be intelligent by utilizing your time and energy wisely and don't shop here or deal with these ignorant people. Parking lot is always like an overflowing trash can
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July 2020 by Ashley P.
I would like to start by saying this negative customer experience had nothing to do with any COVID related precautions in place. My friend and I were checking out. I can't recall the cashier's name. I know it started with a C. This happened on July 26, 2020 at approximately 6:15PM. I was purchasing alcohol and the cashier wasn't old enough to sell. We tried making some friendly conversation during our wait. Our idle chatter was completely ignored. At this point- the cashier and the young lady bagging had not even acknowledged our presence. I also took this time to try and make sure my reward card was added to my transaction. The cashier decided this would be the time to jump on her phone and start texting rather than ensuring my reward number was added. Also during this time- the bagger was complaining to the cashier about having to work with Miss Cheryl more and how she was not happy about it. This prompted the cashier to also start complaining about her job. After all of this. I over paid and my rewards card was never added. I can't even imagine complaining about your job during a time when so many aren't able to find employment. My recommendation to both of these ladies would be to put in their two week notice. There are plenty of people who would be thankful to have the job. Kroger- You can do better.
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July 2020 by Michael G.
Covid update. It was awful. Baggers not wearing masks properly, no hand disinfectant for employees at check out. Generally most employees did have masks on, but not all. As far as customers, less than 50% had masks. This is usually a reliable Kroger, but regional management has not pushed the "let's protect everyone" mantra down the chain. Or local management is on vacation. Take your pick. We won't be coming back.
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September 2019 by David C.
This Kroger is two blocks right down the street from me, but I am getting tired of coming here and having to go from my car to the door. The last four times I have gone, I have had to deal with people in the parking lot looking for some form of a hand out. From what ever change I have to a woman actually hitting me up for $15 for a bus ticket. The funny thing is I talked to my neighbor later and she had been stopped by the same woman three days later. I guess that lady will never catch her bus. It's bad enough that the store is cramped and crowded, it has been since the Big Bear stores went out. There was hope for a larger store on the north side of road street, but it seems they keep postponing building it.
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June 2019 by Chaundra Davis
I have been in the line waiting to pick up for nearly 25 mins and counting, no acknowledgement of my presence or the others in line. Only to be told the prescription I came to get is not ready at the time expected. My mother’s medicines are NEVER ready at the time promised. Regularly filled scripts never ready. For needed medications so I have to wait. This is ridiculous
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February 2019 by Daric K.
This is a special shout out to the employees here in Whitehall. This is not the closest location to my house so why would i come here?? Its the costumer service, the sales and the great people who shop here jus like im doin. I know a few employees who work there and the always do there job with a positive attitude with a smile on there face. Its like goin to a bar and the bartender is smilin while their makin your drink.....that goes a long way. Anyway to Paula, Shana, Ray, and James....keep up the OUTSTANDING CUSTOMER SERVICE!!! I have to share this also. About 2 yrs ago I'm in the checkout line and its time to pay up, well i left my wallet in the car so i run out to get it. By the time i got back, all my groceries were paid for and bagged up. The very nice lady who did that was on her way out the door so i catch up to her and thank her from the bottom of my heart. She said she felt like doin somethin good for someone. That goes to show that there are still great people around and its a blessing to run into them.
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September 2018 by Shawn P.
This Kroger needs a lot of work. The staff is not attentive at all. I went Friday night at 8pm and the security gate by produce was closed, the store was packed and you had to enter all the way down through the uscan. That's a bunch of crap!! Being the beginning of the month is not when a grocery store should be locking doors. It's also a major safety hazard. Mind you. There were at least 8 employees standing around, including service desk people and not alleviating the backed up lines of guests wanting to check out. Poor management. The entire store needs replaced!
