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January 2024 by tara gardner
They always make things simple and fast. They have an understanding that humans are not perfect and may need a second chance.
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November 2023 by Felicia Dalton
This is the best bank
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November 2023 by Jonah Seymour
On more than 2 occasions, I have been asked REPEATEDLY if I cashed/deposited check elsewhere before. I don't engage in fraud, so truthfully the answer is no. I go to any other Woodforest branch, and the check is deposited/cashed no problem. I don't know why this branch operates differently, and routinely treats me like a criminal when the vendor for all checks deposited into the account is the same, and there's a history of other branches repeatedly depositing/cashing check from said vendor with no issues. This time, I was told there was a 7 day hold, the paper notice said due to "emergency" which specified computer/communication technology is not working. But they told me INNACURATELY, it was because they couldn't see history of that vendor being deposited into my account. When it's literally the only party I deposit checks from. The vendor is a disability agency, I wonder if discrimination/non compliance with the American disabilities act is involved. I called customer service, and was told the check will post today, and there was never a 7 day hold on account. Two pieces of false information, verbal reasoning for why vs paper notification was contradictory. It's a small facility. More than two occasions of repeated question/accusation regarding having already deposited/cashed elsewhere (which I've never done) where other customers can hear it is rather dehumanizing. Especially this last time, branch manager or the tellers superior hollered it from her desk on the other side of the room, everyone turns heads and looks at me state I am not engaging in fraud. And again, it does not happen at any other location. Why does this branch treat me like a criminal every time?
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November 2023 by sylvia
.my local branch is not knowledgeable with zelle and online banking. The keep telling me to contact customer service when I step foot into the bank several times
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July 2023 by Jalen Holloway
Needed a new bank account and heiddy was the best at Whitehall in Columbus Ohio definitely a good bank and good people highly recommend
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April 2023 by reddragon2879 perez
The manager is racist. Whenever she's there, I have problems. The other people are very friendly
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November 2022 by lamont beasley
Employees are very friendly and Professional...You can't lose banking here, you can only Win. I've been with them for over 15 yrs!
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September 2022 by Anthony Flomo
They never answer calls or even returned your calls, horrible customer service.
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March 2021 by Becky Deppe
This branch is the most unprofessional I have ever been to.On Wednesday 3321 used the atm.Five tellers at counter and no one could wait on me too busy talking.
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January 2021 by Jeff Meeker
FastAnswer all questions and all nice.
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October 2020 by Jasmine Coles
Drove all the way to this location cause it said it opened at 9am. Realistically, they're the only ones that don't know how to update their google ad.
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August 2020 by Nick Hodge
Absolutely terrible my whole account is locked and nobody can help me!!!!! Very frustrated with this so called bank
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June 2020 by tesla pete
Terrible customer service, if you need to try to call the branch, You WILL NOT get them on the phone, absolutely horrific.Send an email and you might get a reply the next day, or days...The only thing that get's my review up to 2 stars is the fact that they're open every single day, and usually late too...Considering leaving though, darnit. 90% of the people behind the counter are super cool.
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May 2020 by Natasha Belle
This branch has great tellers but management is horrible and it takes them too long to fix mistakes. One of the new tellers deposited money in the wrong account and refused to fix it, thank God I had the deposit receipt.
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October 2019 by DeWitt Austin
I've been waiting 10 days for them to release my money into my account been getting the runaround the past 3 days! I'm closing out my account.
