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June 2025 by Katherine Kramer
I had an overall good experience returning a car here. They are close to the airport and did a good job. Thanks!
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July 2024 by emma clarke
HORRIBLE EXPERIENCE!!! We only picked up our well in advanced reserved car 2 hours ago. All of my family had to work today so we got there with in a hour of this location closing.
Our reservation was for a vehicle comparable to a Traverse (3 rows) we received a Jeep Grande Cherokee with 2 rows that smells nasty and the AC doesn’t work in the slightest in the middle of summer! On top of it all the person working at the location was not helpful or informative at all and told us to go to Cleveland Airport and here’s the kicker Cleveland Airport doesn’t have anything available. Utterly displeased.
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February 2024 by Dix Nickson
I have found that the vehicles I’ve rented (approximately 6-12 times a year) to be in good working order. The staff (counterman/leasing agent) are courteous and efficient, always trying to have you on your way as quickly as possible.
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December 2023 by Cynthia Lyons
The van that I rented was dirty, inside and out with a cat pee Oder. Also, there was trash inside the van that was left over from the last person who rented. There was less than a 1/4 of tank of gas and the service soon light was on and the tires were bald. The customer service staff member was lazy and had no concern for our safety, because he said " it's ok just bring it back the same way".
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October 2023 by B 89
I rent from Avis all the time. It definitely better than Enterprise. 10/10
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September 2023 by William Watkin Jr
Great experience Vehicle extremely clean
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September 2023 by Judith B
The inside was covered in white dog hair and something else - everything was sticky. The outside was covered in road debris because of where it was parked at the pick up/drop off location - they parked it right next to where the parking lot was getting resurfaced. I had to go to a car wash to clean it, inside and out.
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September 2023 by Tribe of 9 The Real De'tinu
Not a good one, did all the prep for the vehicle, and because I chose to a debt card usage over credit card. I was deniedAnd I have done it there before without a problem.
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August 2023 by Amber Williams
Racist workers there! Never return!
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August 2023 by Stephen Filut
Great place to get a rental, Great staff
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August 2023 by Alexander Firsov
Employees are nit very friendly
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August 2023 by Letta Dibaba
Not Avis, but a Budget rental. Dropped off my Toyota b/c a maintenance warning popped up- and yes Google said it wasn't worth worrying about, but between my terrible luck and trying to be responsible, dropped it off for an exchange. Replacement car had dirty windshields, someone else's earrings, and a half tank of gas. I dropped off my "needing service" rental full. Then as soon as I started the replacement up, the same maintenance msg popped up. Decided to drive on, only to have a low oil warning msg pop up. Stopped, bought 2 qts to take the reading from no oil on the dipstick to acceptable.7/31/23- Follow up, Budget / Avis contacted me back, sent me a pro apology letter and a refund on refueling and, received $81 and some change back. Would have preferred the issue to have not happened, but at least the fixed it the right way. Thanks, and will still consider renting through them.
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July 2023 by BLACKCHARM 73
We received our vehicle and went home. We immediately thought the vehicle would not suffice for our family. We inquired about the Chevy Traverse and was informed the Toyota was the only car available similar to the traverse. Went hinge and proceeded to load the vehicle and noticed the seats looked rained on, they were heavily stained. Oh well its too late. It was only in all the rear seats we didn't notice upon departure from the lot. The next day on the road we were greeted with a low air warning. We were on interstate 80 we pulled off and looked for an air pump. Found one but it didn't have an air gauge. So we had no idea which tire needed air nor his much to put in. I spent 18 dollars on a gauge then filed the tires. Last the tank wasn't completely full upon receiving the car. Initially I just thought that's what full was but upon returning and filling for the return it went past the point we received it at. Nie honestly the gas was just us bring petty because we really didn't care until things started compiling.
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July 2023 by Paul Crawley jr
Terrible, Bad customer service from branch personnel. Non informative, rude. From the phone rep to branch rep doesn't seem to be on the same page. I do not recommend anyone to go thru what I've been thru. Insulting!!!
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April 2023 by Doug
When picking up the car, he gave me the first one that had a headlight out and the inside was dirty. Especially the window. Like someone was smoking in it. The second car was better. But after I picked it up, I brought it home and cleaned it. Half way through my drive the gas door would not open. I had to take it to the Ford dealer. They were able to get it open after removing the mechanism that held it shut. I called Avis and told them about it and they did not offer any reduction in my total cost for the inconvenience. I get things happen, but I had to take time out of my vacation to fix it.Follow-up, after posting Avis reached out and are refunding 1 days of rental. I'm glad they took action. I changed my rating to 3 stars.
