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“This is by FAR the BEST Dollar Tree around. It's spacious & well stocked. It is the nicest & cleanest Dollar Tree I have ever been in. I go 10 miles out of my way to go to this store instead of the one in Golden Gate in Mayfield. Keep up the good work!!!”
“Far and away, the best Dollar Tree I've ever been to. I am a semi handicapped senior citizen, and shopping isn't easy for me. In fact, this was only the 2nd time I was able to shop in a year. I would like to make a special mention of an employee named Aria. I was in the back of the store and asked her if there was a chair back there. She said there wasn't, but without any prompting, she went to the front of the store, got a chair out of the office and placed it near the front register for me. What a very thoughtful gesture! I went to the front twice and used it to take a break. She also helped put my bags back into the cart after checkout, and helped me take them to my car. I couldn't have finished my shopping without her. As she put my bags into my car, I offered her $5 for all her help, which she declined. What a wonderful help she was. That kind of exceptional customer service was so very appreciated. Aria is a credit to Dollar Tree, and she is the kind of employee who needs to be single out for her kindness and dedication. I would be remiss if I didn't also mention the young lady manning the register. She was kind and helpful as well.”
“Been there about 5 to 6 times in the last couple months.
I love their affordable to-go containers.
And have never come across such nice kind cashiers.
Always so friendly.
Even when lines are long.
Always smiling
I am amazed!
Great job owner and manager. Your staff is terrific.”
“I asked the young man at the cashier booth if he had cat litter there and he said I don't know. I don't work here. Just hoped on to help. I love when a community comes together to get it done. Way to go Mitchell”
“The most organized Dollar Tree I have ever been to! So clean! My OCD is in heaven! They have all the things I was looking for, fun and new stuff! What a delight! I wish I lived closer...”
“I ran in for some last minute shopping for an upcoming trip. I was in and out in about 10 minutes. I did not need assistance for anything. However the cashier was nice when checking me out. Reasonable prices.”
“More organized and cleaner than most...easy to find what you need...friendly/polite female clerk...9 miles from my house but worth the trip...passed by 5 other DT stores...I will return”
“Close to me. Empty boxes all around. Not enough employees here. Especially since it's the holiday season. Cashier was awesome. Very polite and friendly. Did not see any other employees. Around 11am Saturday morning. Employee 5 STARS! Store 3 STARS.”
“What a wonderful location! Bob the cashier is such a kind, helpful, patient individual that really cares about the customers as well as the store there in Willoughby. I had never been to this location yet I will return due to Bobs amazing attitude.”
“Awesome customer service !!! Extremely clean and welcoming !! I will drive out of the way to go here instead of nearest one !!?Great experience every time ?managment is kind friendly helpful !!! ? Thanks Angela and Cori and Pam for being so amazing !!✨??”
“The 2 young cashiers that helped me last night were amazing!!! I was scrambling around last night getting things together for a birthday party….. they rocked and helping me get balloons ready with smiles on their face as these balloons are popping before we get them blown up they didn’t give up they were over and beyond to help me I live in Cleveland. I will probably guarantee drive the 30 minutes if I ever need Dollar General again just to see these young ladies. These girls deserve a high five.”
“I was initially annoyed that the clerk did not make eye contact. When he came up to the register singing to himself I thought he was just rude, but he never made eye contact with me. He rang up my item and told me what my the total was, again without looking at me directly. He then continued his song. Thats when I realized the signs. He handed me my receipt and thanked me verbally(no ete contact). I have a non-verbal autistic relative so I try to be understanding with those on the spectrum. It was nice to see you give those with special needs a chance in customer service.”
“Stopped by today was greater by the Alex.. Spoke to the staff and again was told by Alex to have good day..
This location has better service, most other locations and Alex goes above and beyond for customers..
Thanks guys!!”
“This store is around the corner from the house. Friendly staff, usually quiet atmosphere-reflective of the neighborhood. This time they were out of paper towels, it seems to rotate since the coronavirus hit. Probably good idea to call ahead and see if the one of the main items you're after is there. Otherwise, good visit.”
“Arrr, Dollar General be a fine port for any thrifty pirate lookin’ to stock their hold without emptyin’ the treasure chest! From snacks and household supplies to little trinkets and necessities, ye can find a bounty of useful loot all at fair prices. The aisles be tidy enough to navigate, and the crew be helpful, guidin’ ye to the best plunder. A reliable stop for any sailor on a budget or in need of quick provisions. Five parrots out of five! ????? — From a shrewd buccaneer always on the lookout for hidden treasure!”
“Always clean, organized and stocked, this is the ONLY Family Dollar I will shop at, I live closer to two other locations, I refuse to get to them, but will drive to this location.”
“I always have a great experience in this store. Close to my area. Ray Jordan the manager keeps the store in order, always greets you with a smile. Everyone that works there is constantly moving and stocking the store, as well as Ray. ??”
“I frequent this store. Every time I visit, the staff are pleasant. The line moves quickly. Most of the time, I am able to get everything I stopped in for. You can't beat the prices. Lately, some of the freezers have been broke down, so there are limited frozen products. I find they are typically organized, but during holiday season, it can be less so. I do not ever buy produce there. It never looks as good as the local market to me, so I just stick to the market.”
“Came to this store after a terrible experience at a nearby store. Although I was unable to locate the item I was looking for, the manager knew exactly where it was and was able to honor the price listed online. Both employees in the building were polite and helpful. I drive the extra mile for this location from now on.”
“I've stopped at this location a total of 3 times previously. After my first time visiting this store, I wasn't impressed. The store was cluttered, merchandise was disorganized and not straightened on the shelves, and the cashiers were friendly...dutifully. I honestly dreaded ever having to stop there again.Today, I was shocked! The store has had a major overhaul! I was transported into a store that was clean, organized, uncluttered, clear aisles, and well stocked.There was one cashier, and an employee stocking merchandise. When the line started to get long, the employee stopped stocking merchandise to help ring up customers. That is a big change from my experience at a different Family Dollar location. Customer service matters!Although the store isn't finished with having the floors left to do, I can say there is a sense of pride in what I saw today. There is value in being a community store. Your customers deserve this change! Kudos!”
“Michelle went above and beyond to find some plastic gift wrap bags for me! After pointing me in the direction of where they should be in the store, I went to look but they didn’t have any. As I was getting ready to give up and thought I’d have to try a different store, Michelle came found me with an unopened box that hadn’t made it to the floor yet. She could have just let it go because there were other things for her to do, but she chose to do the extra. AND she was so kind and friendly, not only to me but to all the customers I saw her engage with. THANK YOU MICHELLE!”
“young man at the register worked very hard to get a very long line of people waiting to check out. Manager came up to the register looked at the long line and just walked away no offer to help.”
“Cameron is the best person in the world!! Very friendly and personable and he even helped me because for some reason my card wasn't being accepted at the register and he was so patient with me. I definitely owe you one Cam!!”
“A great store I shop here almost every day. Friendly employees that will assist you with all your needs! They have just about anything you need from tools, toys, decorations, and plenty of food options! You would never expect to make a great dish like chicken teryaki stirfry or jambalaya.”
“My go-to store for all my staples & snacks. The store is clean and organized, and the folks that work there are great people. I just wish they had a small produce section.”
“Beware on what you buy from there. This goes for all Dollar Generals. Seems like corporate thinks this is ok. I will most likely continue to shop here since I'm broke but I'm a little disappointed at being scammed.”
“I will say that the store can appear disorganized, but I will also say that the employees are always so nice! Every time I walk in, I am greeted. Today, Barbara was extremely great at check-out and gave me a coupon that I didn't know about. Though the store may not be the most put together, you can find many things you need in a pinch, and you're bound to be helped by a nice employee.”
“Dollar General Concord is truly one of the best Dollar General stores out there! They are lucky to be in a larger than normal footprint, with wider aisles and a more relaxed, better shopping experience. Great employees complete the mix.”
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“Carlina is an ABSOLUTE GODSEND and is extremely courteous and professional and helps me find the products I need every time I come in… Somebody give this woman a raise!!
If you see this thank you Carlina! Your level of customer service and professionalism is exceptional ?”