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November 2023 by Jody G.
i scheduled an appointment to test drive a specific vehicle at willoughby hills. I drove 2 hours for this test drive and to possibly purchase the car...as we walked up to the dealership the car was parked out front and they had sold the car about an hour or so previous...the guy was leaving. Out of respect and decency, they should have at least called to tell me, but nothing at all. Complete waste of 4 hours! Would not recommend.
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June 2023 by Oather P.
The beginning of my truck buying experience was good. I went to look at a truck that already sold. But when I called was told it was still available. Once I got there they pulled out another truck which was fine. But the tires was in poor shape. The sales manager said he would have a set of off road tires ordered. And would do other things the truck needed. So made the appointment and dropped the truck off. They had it for 2 complete days to do work that was supposed to take less than a day. Fine I get it things don’t go right all the time. Picked the truck up at the end of the second day. After not getting any information or updates when I called other than it’s not done yet. And the new set of off road tires turned into only 2 new all season tires. That were not balanced. So I had to pay to have them taken off and balanced by someone else. And when they changed the cabin filter. Debris feel down into the blower unit. So when I turned on the AC it sounded like a plane taking off. So again paid someone else to get that fixed. And I have contacted my sales person who now has stop responding to me completely. I will not let them work on my truck ever. And just a word of advice for future customers if they promise you something to get you to buy anything make sure you get it that day before you leave. Or you will not get what was agreed and written down on the purchase agreement. And the customer service after purchase is less that acceptable.
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June 2023 by Oather P.
The beginning of my truck buying experience was good. I went to look at a truck that already sold. But when I called was told it was still available. Once I got there they pulled out another truck which was fine. But the tires was in poor shape. The sales manager said he would have a set of off road tires ordered. And would do other things the truck needed. So made the appointment and dropped the truck off. They had it for 2 complete days to do work that was supposed to take less than a day. Fine I get it things don’t go right all the time. Picked the truck up at the end of the second day. After not getting any information or updates when I called other than it’s not done yet. And the new set of off road tires turned into only 2 new all season tires. That were not balanced. So I had to pay to have them taken off and balanced by someone else. And when they changed the cabin filter. Debris feel down into the blower unit. So when I turned on the AC it sounded like a plane taking off. So again paid someone else to get that fixed. And I have contacted my sales person who now has stop responding to me completely. I will not let them work on my truck ever. And just a word of advice for future customers if they promise you something to get you to buy anything make sure you get it that day before you leave. Or you will not get what was agreed and written down on the purchase agreement. And the customer service after purchase is less that acceptable.
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May 2023 by Phillip Watts
Great Service
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May 2023 by April T.
ZERO STARS. Shame on you Serpentini, I will never ever consider buying a car from you. My son went to look at a car that was listed for $14,9XX online. When he came in to look at the car, I assume it is because he is young, you tried to tack on an extra $2,000 because of "the work you put in". Used car sales are already way over priced, but this practice is shameful, I believe it is called "bait and switch". By law, don't you have to honor advertised prices? You just lost a potential customer, and I hope this review helps others when considering using you for car purchases.
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February 2023 by Nick Kelly
Great service and customer care
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September 2022 by Lou C.
Wife & I went here for Memorial Day sale!!! We did find a vehicle that we liked, but I had a rusted trade in!!! All though they couldn't take it, they tried their hardest to make it work!!! David had only been there a couple weeks, and sales manager was outstanding!!! They appreciated our time & patience, but they did all the work!!! Would highly recommend & they are still looking for something to work out!!! GREAT JOB FOLKS!!!
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February 2022 by Miranda Brown
It was my first time buying a car and Walter was great and very helpful! I couldn’t be happier ☺️
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February 2022 by Josh McCreight
Great experience! Randy is an awesome salesman!
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February 2022 by John Harrison
Fast and efficient. I appreciate the professionalism every time I go.
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January 2022 by Shawn Philpot
Drea was awesome and professional. The rest of the staff was very helpful and the whole transaction was a breeze.
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November 2020 by Micah Taylor
I went for an e-check on my vehicle. The service team was very courteous and had me ready to go in no time. The service was so good that I will be looking to purchase my next vehicle from them.
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October 2020 by Erich Plaxico
If you decide to purchase a car make sure you talk to Sandy and TJ. They really care about the customers.
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September 2020 by Michael Zaslov
Always good
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September 2020 by Martin B.
Serpentini Chevrolet never fails to disappoint. That is why I was so disappointed when they took over Pat O'Brien Chevrolet. In September of 2014 I bought two Cruze LTZ's from Serpentini Chevrolet of Strongsville.You would think that they would want to keep a customer who buys cars two at a time happy. But when I got home after that purchase, I realized they had switched out the finance agreement to a type that I specifically said did not want. I went back the next day and complained but was told there was nothing they could do. To make matters worse, the bank they switched my financing to (5/3) said that they could only accept the loan application for that type of loan if I paid $300 more or I could switch to a different loan with equally unacceptable terms. I have an A++ credit rating (mor810) so I paid down the loan to $3 and paid one penny each month for five years. One week after buying the car, CD player began to malfunction. I had to fight with SC of Strongsville to get it replaced. This was a week old car! I started to go to Pat O'Brien Chevrolet from then on. But in 2017, I was in Parma when my car stopped working. I had it towed to SC of Strongsville. It was out of factory warranty but I had purchased an extended warranty from them when I bought the car. THEY WOULDN'T ACCEPT THE WARRANTY THEY HAD SOLD ME! That was the last straw, until today. Today I took the car to what was Pat O'Brien of Willoughby, which I have really liked. It has been taken over by Serpentini, but many of the employees are the same, so I thought it was safe. WRONG! It is like my car was dropped into a black hole. No one has called. Calls to service go to voicemail. No one returns calls. Stopped by and it took 30 minutes to even figure out where my car is and after having the car for four and a half hours they still haven't gotten to it. Mind you I was 15 minutes early for my appointment. Serpentini is a serpent's den.UPDATE: Technician called $800 to have a new alternator put in 2014 Cruze. $200 more than Pat O'Brien charged. $200 for "new", premium battery. When questioned, service rep said would include 48 month warranty. When I went to pick up, the battery put in for my $200 was the standard replacement and only had a 30 month warranty. Service rep was "out to lunch". I WILL NEVER GO TO ANY SERPENTINI DEALER and I will post my experience often.
