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February 2024 by Angela Wilson
The guys there are awesome
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January 2022 by Josh lindsey
We go here every year. I would never go anywhere else, prompt courteous service they take care of our taxes correctly. We've never had an issue and they keep us fully apprised of the situation in all of our tax benefits.
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August 2021 by Kristen F.
My wife has been a long time customer of Zappitelli's. After getting married in 2020, we decided to maintain our customer status with their financial services and file our 2020 taxes through their services. Our taxes were prepared and filled as of 3/1/21. That same week, the US government made a decision regarding unemployment benefits would get a tax deduction of $10,200.00 towards individuals who file their 2020 tax return, who had unemployment benefits. I was informed that Zappitelli's was not going to file an amendment to my tax return, due to the date my taxes were filed. I was also told that I would have to go through either the IRS website or call the IRS regarding my amended tax return. After not having any success online or by phone, I spoke with the owner (Robert) at Zappitelli's this morning. Asking if they could help me with finding out where my amended tax return is. I was told that they have as much information as I do. Robert also went on to tell me that, he himself still has not received his own tax return for 2020. I was shocked and expressed that it was hard to believe, he then said that I was calling him a liar. I say no, the matter was hard to believe. When I attempted to paraphrase our conversation to make sure I understood all the information and directions he provided, he chose to make a mockery of me and became aggressive in our conversation. Yes, I would have liked to have some comforting words or acknowledgment of my taxes. I was disappointed in his demeanor and his unprofessional behavior. I expressed that I was choosing my words carefully as I was upset and that I understood that the information was limited. I then told him to have a good day and said goodbye. I find it hard to believe that I was speaking to the owner of the company, as there was no professional tone or concern as a valued customer. He seemed a bit unpolished and very condescending. No, you are unlikely to get our business again. Good thing we had this experience now, as we are also about to make some financial maneuvers regarding our investments and retirement planning. Completely disappointed with Zappitelli's Financial Services.
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August 2021 by C H.
My current accountant was closing her practice so she transferred my account to ZFS. I assumed that she was passing me to a company that would provide the same level of service that she did...NOPE. From the first tax year up to now, they have been the worst! Emails don't get any responses. I have sent email after email to check on the status of my taxes and provide business info that is need to do the taxes. No response. I call, leave messages, phone calls never get returned. Oh, but when it is time to pay the bill they are 'Johnny on the spot' with calling you to get paid. But if you have any questions the answers are short and they can't get you off the phone fast enough. This past tax year I requested a meeting to go over everything since they 'lost' the first set of documents I sent them and then when they completed my taxes they used figures from the documents that were supposedly 'lost'. When I expressed that because of the non-responsiveness and lack of communication I would be taking my business to another firm, the response was 'Fine. I'm busy enough as it is.' Really?!! That's what you say to a paying customer?! On top of that I have 3 dependents, one of which I dropped off but file my taxes with 1 dependent instead of 2. So when I notified them of the mistake the prepared an amended return and I get a call (they always call when it's time to get paid) "Your amended return is done, that'll be $300". Seriously?! For your mistake?! "That's our charge to do amended returns, goodbye". I can't believe I considered giving the another chance next year. I must have been out of my mind! I read other reviews and it's like looking in a mirror. These people know nothing of customer service or how to run a service business. I would look elsewhere if you are looking for a reputable, reliable, accounting service.
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April 2021 by Rovena L.
Don't go there they are scamers. Don't do the taxes with them,they messed up my taxes and they put the fault on us.
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February 2021 by Laura Martinez
Super bad experience they didn't do my taxes right and I got a bill for $1,400 dollars that i gotta pay because they messed up.
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April 2020 by Justin Cooney
Terry, the branch manager, is the best guy all around. He'll help you with anything you need and is knowledgable in everything tax and beyond.
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March 2020 by melissa lindsey
we go here every year I would never go anywhere else prompt courteous service and take care of our taxes correctly we've never had an issue and they keep us fully apprised of the situation in all of our tax benefits
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February 2020 by Ray T.
If they can't be honest about the small stuff how can I trust you with the big stuff. I've been using ZFS for a number of years. They started out small, personable, and honest. Over the last few years, they've grown and lost the personal touch. However, this year I found them to be less than honest. It was a small issue, but it was something that should have not occurred. Integrity is difficult to regain once it's lost. When I bought it to their attention, they doubled down. I will no longer give them my business.
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October 2019 by Ross F.
do not use this agency, they are unprofessional, rude and will make errors on your taxes. they take no responsibility for their errors. they hang up on you when you ask questions. Do not use them
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November 2017 by Rob taglio
Terri Evitts always does a tremendous job and I appreciate the convenient service I get from him and your service. Thanks a million
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November 2017 by derek geis
Great place! 10/10
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November 2017 by Chris James
Best place to go for taxes and financial help!
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November 2017 by Terry Evitts
Excellent service provided, very knowledgeable and helpful people there. They took the time to patiently explain my tax return. Highly recommend them!
