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March 2025 by sheri ankuda
Amerigas is easy to work with
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February 2025 by Y H
This company has gone from 100 percent to 0 credibility in about a 2 year span. I have never experience such horrible customer service . I am actually going to post this on all your sites. Overseas phone agent who are not very fluent in English and have no knowledge of your business should be relieved of that responsibility . Who does this benefit? If I could get service somewhere else. I would definitely do so. Please Don’t pacified me with an apology. Just FIX this!
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September 2024 by Ruckus Piper
Cannot Understand whoever answered the phone. And she couldn’t understand me. Great job hiring people who don’t speak English - not even a little
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August 2024 by Donald Dingman
My 81 year old parents have a whole house generator powered by propane - which they use Amerigas to service. They called a week ago to have AmeriGas come out and top their propane tank off. AmeriGas never showed up. Fast-forward several days and Northeast Ohio experiences the worst rash of tornado storms in its history. They are now sitting in a powerless house without propane to run their whole house generator. Every time I have called the company they say they will deliver the propane by the end of that particular business day here we are three days later with no propane. AmeriGas, you need to get your act together. You also need to have a phone number that does not send you to a call center staffed by people whose accents are so thick we could not understand what they were saying. I’ve given them a one star rating for lying and failing to meet their obligations before it became critical.
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March 2024 by Robert Hollar
Your customer service is the worse I have experienced.
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March 2024 by Thomas Sandrick
Way too overpriced...always highest out of everyone around. Was told by now multiple General Managers about making price better but not 1 has stuck to there word and lowered the pricing. The delivery drivers have been only positive experience I have had with the company. Amerigas should be competing trying to lower prices to retain customers especially now with most transitioning to natural gas instead.
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March 2024 by Jeff Mackie
I was concerned about the price per gallon and reached out to customer retention dept and talked to two amazing women that got my attention invoicing down but by the time it got to corporate it was back about where it was! Will not be returning and will not recommend!
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January 2024 by Greta Marchus
Amerigas has been consistently prompt with our gas deliveries over the years. They are helpful when we have any questions and a pleasure to deal with.
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January 2024 by Ruth Glatz
I find it very difficult to get through all the customer service prompts. I just want to talk to a human.
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December 2023 by mark race
Your local delivery and field service team is great! Your customer service, administrative staff and procedures/policies are terrible. Your pricing is not competitive and your fees are terrible.
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October 2023 by Lawrence Frankel
Poor communications. NO availability in our area to repair a regulator that needs to be adjusted...I would definitely not recommend Amerigas. I have used the company for years but their service has changed and is no longer a customer oriented company
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September 2023 by Jan Bergmann
I would find another option if I had one.
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September 2023 by rdnch301
Horrible customer service, prices are sky high.
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August 2023 by Donna Carr
This should not of been a scheduled delivery. I received no notice that you were coming. My 500 gallon tank only needed 197 gallons of fuel at a cost of $3.379/gallon. I believe this to be over the average ( called several other companies) of $2.71/gallon. I am very disappointed.
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August 2023 by Alex Fogle
We had a horrible time getting service ended with AmeriGas. When we moved in November 2022, we notified AmeriGas and the new buyers of the house also notified them. Since then, my husband has had to call AmeriGas multiple times to get the bills switched out of our name (for propane delivered to the new buyers of the house) and now they sent us to collections for propane that was bought after we sold the house. We are extremely frustrated with the lack of customer service from this office and corporate as a whole. I would not recommend AmeriGas to anyone. Work with a local propane supplier instead.
