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February 2024 by Claire Colombo
Glen was super friendly and helpful! :)
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February 2024 by chris fiorelli
They didn't want to do business with me because of the color of my skin fyi I'm white I said I will buy it online then
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February 2024 by Andrew coldwell
Been a loyal customer for 20 years and have 5 lines. This company changed a lot and not into better way. If you are not going to do auto withdraw for montly bill, they will charge you extra 10 bucks per line for no reason, even if you make payments online. Not a single company does that. After 20 years, i will be switching to verizon or Tmobile. Total ripoff Att!!!
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February 2024 by Ray L.
Very nice store and good service....my sale rep. Justin M. was great help and will highly recommend going to the att on euclid and 91
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February 2024 by Gregory Starr
The Store experience was Was very nice. The only thing I notice Tension from the lady representative to the other employee. He told her it looked like you got A lot going on over on your table ,cause of all the phones she had on her table . She replied back "You need to mind you business ,don't say nothing to me ,Tend to your customer. In a very aggressive tone. I was like "Wow " As a customer I was afraid to ask for help if needed and I know I will not want her help
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December 2023 by Christopher Cavallaro
So Justin at AT&T helped me today as best as he could. I’ve been here from 9 AM to 2 PM and back again from 5 PM until now which is 630 almost an hour after he was supposed to get off of work that being said Shelley and Alex, his coworkers were helpful as well but what was frustrating was Google really stuck it to me I have a faulty phone I took it to a Google outlet where they determined it was unfixable, but I cannot get a new phone without returning the old one which puts me in a position because I check my diabetes with my phone and my Cleveland clinic connections are only on my phone. I do not own a computer, so needless to say they would not make any allowances, and they would make me wait 10 days without my phone, so it puts me in a position where I may have to find a new provider and back out of my contract, which really is a pain in the butt because I am in a bundle with my Internet that being said, I want to emphasize the hard work that Justin and his team put in for me and because of that, I’m gonna do everything I can to stay with AT&T because I was extremely impressed with the help that was extend it to me today even though I didn’t get the answers from Google that I wanted and with that I will say thank you and I will update you in the future.
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December 2023 by IAmAsura
Will did an amazing job and was extremely helpful through every detail of the process. 5 stars.
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December 2023 by Alicia Hill
Will was patient and knowledgeable!
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December 2023 by Sergey Potapenko
There I was stuck in a predicament... keep my old phones or upgrade. Be a slave to a payment or free of the burden. Do I sell my soul for unwanted notifications but ease of information? Greg and Anthony said the answer was yes. Typically the hassle of keeping up with modern phones annoys me. Yet Greg and Anthony made it a painless and dare I say enjoyable process. From having the phones my families little hearts desired in stock to trading in my old phones. Great customer service all around, from the start to the end.
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December 2023 by Elizabeth Pritt
Will has been great! This place is super clean and everyone is super friendly. I got my new phone and a new number in no time!
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December 2023 by Soster Soster
I am a commercial property manager, and I needed to come into a physical store to add a service on one of my commercial lines. I had been getting the runaround for many months and I came into the store and met the wonderful assistant manager named Shelley. She was able to stay with me the entire time in the store and get me routed to the correct people and I was finally able to add this service. Not only did she help me with my situation, but she was the most delightful employee I have dealt with in a very long time. I highly recommend the location on Euclid Avenue in Willoughby and ask for Shelley.
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December 2023 by Cynthia Majercik
Justin the service rep was outstanding with resolving issues with my new at&t account and direct TV. He is very knowledgeable and was calm with working with me about these issues. Excellent service employee.
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December 2023 by jhwilliams02
Shelly And Justin were very professional and courteous. They extended patience with my wife and myself as we purchased our new equipment.
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November 2023 by Jordan Renee
Shelly was extremely helpful during my visit. I stepped in the door expecting to wait for some support but she immediately came to help me. I was able to leave with a new phone without any hassle at ALL!! Thank you Shelly !
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November 2023 by Donna Robinson
I thought my screen was cracked on my iPhone. Turned out it was just my screen protector that was cracked. I was very satisfied with the help "Justin" gave me to fix it, replace the screen protector, and the answers he gave me for the questions I had pertaining to it. I give him a "5-star" review!
