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November 2023 by Melanie King
Run, don't walk AWAY from this place. Went in an hour before closing to get my tired looked at and replaced. It was obvious, from the jump, I was being rushed out the door. Not only did they NOT actually look to see what the problem was, they rush put the "new" tire on (New, meaning, 2 years old). Made my problem worse! Only drove for 20 minutes and my TPMS light was on again. Took it somewhere else, and they were able to remedy the problem. And inform me Conrad's didn't even take the extra 10 seconds to adjust the wheel weight while putting my rim back on. But if you don't want to take it from me, take it from the mechanic at the other shop who actually remedied my problem -- "Whoever put this tire on is an idiot." Have had my car for 10 years, and have had to replace a tire or two EVERY year since starting to take my car here in 2021. Never again. I get wanting to get home early, but not at the risk of someone's tire blowing up going 60 down the freeway.
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November 2023 by Jim Snyder
BUYER BEWARE; After sitting for 2 hours for them to check my tires for an isthey came back and said both my front wheel bearings need replaced for $1580! After purchasing the wheel bearing myself at a cost of $219 each, It was determined that it wasn't my wheel bearings at all and in fact it was my universal choice which costs about $25 each. It appears this place has a problem with honesty!
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November 2023 by Matthew Brown
Conrad's has a very knowledgeable employees, they always look things up online if you have any questions. They make sure that your car gets done on time
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October 2023 by Tony Irene
I take all of my cars here and have never had any issues with price or service. Just today I showed up unexpectedly and asked them if they could do a prepurchase car inspection on a used car I've been looking at. Within 15 minutes my car was on the lift and the manager was pointing out any potential issues I could have in the future. It's service like that, that keeps me going back. Thank you!
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October 2023 by LeBron Bass
I have been going there for years now. All the other times where ok but this time was prefect . The customer serviced wad A 1. Happy to see the diversity.
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July 2023 by Aja Lake
I have been going to this Conrads for about seven years and have always been treated with respect. They always take my car in and send me a video which is great on my end. It always soothes and eases my mind. I am always grateful for the prices that seem to be very reasonable, and they always get me in and out. Even if I don’t have an appointment, the guys work to get my car taken care of in a timely manner. My dad always told me to go to Conrads if I had a problem with my car when he was living. So this is my car care place if I can’t make it to the dealership.
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July 2023 by Jay Stone
When it comes to customer service and hospitality, none is present here. I would have better luck with an AI! Where is the guy they had 3 months ago when I came in? Now they are talking about inflation, when they have amateur mechanics who you can see standing around doing nothing while customers have to wait 2 hrs for an oil change. Save your money and run to another shop.. all they are missing is the makeup and clown nose!
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June 2023 by John H
Kane is a rockstar in the front. Have been going for years now and impressed with the professionalism and customer service amongst the chaos.
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May 2023 by joe ricci
Really friendly staff and the guy at the front desk was helpful and not pushy
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May 2023 by Kitty B.
At the end of last August I had new tires installed on my car at Conrad's in Willoughby. A few weeks after having the tires installed I was washing the car and noticed two center caps were missing. I called Conrad's to find out if they had the center caps and if they just not replaced when the new tires were installed. After a search I was told the center caps were not at the location and the technician would have replaced the center caps so they must have fallen off. This is a 2001 Chrysler Sebring convertible in immaculate condition. I find it hard to believe that two center caps were missing following this tire install. Total miles driven from the time the tire were replaced until the car was put away for winter: 376. I am posting this now because as I am getting the car ready for summer I have just paid $171 for replacement center caps. Parts for a 22 year old car are hard to come by and I was lucky to find them.So my tire replacement at Conrad's now cost me an additional $171. This is my last visit to Conrad's.
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February 2023 by Tim Perry
Over priced and misdiagnosed. $1045 at another place vs $2650 because they wanted to change the wrong part.
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January 2023 by Tonda DiPlacido
Blew a tire on Euclid Ave an hour before Conrad's closed. Jim and everyone else at this location was kind, helpful and caring. Really helped calm me down.. I was panicked on what to do. They got a spare tire on my car so I could get home & gave me my options for tires. I will be back next week to get new tires. Thank you so much!
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January 2023 by Luke Corbissero
Dan is the man! Went to Conrad’s today to get a new tire and it wasn’t in stock for the next few months, Dan was able to patch the tire so we can get on the road for Christmas! He made sure it was taken care of immediately and with the best customer service. Give this man a raise!
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November 2022 by Tiarra White
Terrible customer service! Got $1000 worth of work done on Monday, made an appointment for 8am the following Thursday to get $400 worth of more work done and they tell me they will get to it when they get to it and it will probably take all day even though I had an appointment for 8am! They are OVERBOOKING and OVERCHARGING people! I have been a valuable and loyal customer for the last 10 years but not anymore will not be going back!
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October 2022 by Lisandra Mendez
Great experience, I was quite a bit late.The whole technicians were superb took care of me immediately and answered all my questions, I’m a customer for life!
