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March 2024 by K
It was a pleasure to work with Luanne. She was warm and welcoming right from the start and took care of all my concerns. It’s not every day you get amazing customer service, but I sure did from Luanne and I appreciate it.
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March 2024 by Candy Owen
Both ladies were very friendly, accommodating, and very helpful to all questions I had before renting a unit. If they didn't know, they would try to figure it out together, if needed. I do recommend them
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March 2024 by Laurie Crippen
We are very happy with Storage King on Lost Nation in Willoughby. It is well-maintained, pleasant office staff and supplies to buy right in the office. Safety gate and code entry!
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January 2024 by Patty Comstock
Very helpful and pleasant that you
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November 2023 by Son Of Hal L.
Stay away from this company. Long time customer downsized to a smaller unit. Employees are good but the company is not. Just received a notice of a rate increase of nearly 40% just two months into my new lease. This company cannot continue to business like this. The internet is full of bad reviews of their shady tactics but this is outrageous!Lots of other options for storage in Lake County. STAY AWAY!!!
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September 2023 by Son of Hal
Even though I still use this company for storage, I cannot recommend it as a good company to deal with. Their policy to increase the monthly rate every six months is ridiculous. They have no appreciation for long term customers and clearly don't want continued business. They're more interested in new customer administrative fees than monthly fees from existing customers. The employees are nice but always claim they can't actually help clients due to "the system", which prevents them from actually doing anything helpful. Can't wait to be done with them.
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September 2023 by Hallie DeGreen
I enjoyed working with LouAnn and Marquita for the past year. Their service was outstanding! Always there to help if I needed assistance with anything. Thank you great job! -Karen Knight
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September 2023 by Ivy Rowe
Easy process. Clean easily accessible units. Great customer service!!
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June 2023 by David Clingerman
LouAnn is wonderful she provided great customer service. Her office is nicely decorated for July 4th, she is truly dedicated to her company.
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November 2022 by Mike Stals
Truly disgusting and ignorant people working here. Do not do business with this company, especially at this location. They are not competent enough to have a conversation so they just hang up on you whenever you have a complaint about their unreasonable policies.
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October 2022 by Steven Shipp
Completely unprofessional company. They hang up on people and you better make sure you clarify what “end of day” means if you are cleaning out your unit. Sent a client of mine to collections without even telling them they were billed. Totally against collections laws. Reporting to BBB.
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October 2022 by Ryan Kerniskey
No hassle storage. Friendly and responsive service. Will use again next time I need long term storage.
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May 2022 by GI Joe
Great place not only for storage units but PACKAGING SUPPLIES! Most people don’t even know they sell very cost effective packaging supplies. Bubble wrap, boxes, tape, and with a smile at great prices!
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May 2022 by Jim Balzano
Lou Ann was awesome and very helpful and very knowledgeable of storage I think storage King USA
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April 2022 by Kaylee Winans
Marquita and LouAnn are some of the most professional people I’ve ever met. They run a very organized and clean facility and are always super welcoming to their guests. I am so happy I chose to do business with them, as I will never take my business anywhere else. They both are so kind and are always going out of their way to help you in any way they can. If I could give them more than 5 stars, I would.
