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January 2024 by Clifton Liquid Planet
The owner is very unprofessional and borders on using unlawful practices. We unfortunately had a rock thrown through our door on the morning of December 31st. I called a couple glass companies to come out to board up the door so we could be open that day and Euclid Glass showed up on location about one hour later. The service guy was really nice and boarded the door within the next hour. He told me the company will be contacting me in the next business day to give me an estimate for the glass replacement. The company called me on January 2 at 10 AM and said they wanted my email address to send me out the estimate and they want to collect payment for the boarding. I said awesome and the girl who was calling said it would be $525 for the boarding . I was in shock. I said oh my gosh no one ever told me that and that seems really excessive and I had a carpenter in line to come out and do it but Euclid Glass just showed up to do it . So I had them do it but there was no discussion about price. The girl said oh they’re supposed to tell you how much it’s going to be before they start doing the work and I said well the guy never did and I think it’s excessive to pay that much money. She said oh well let me talk to the owner and I’ll get back to you. I never heard back from her and at 5 PM the owner of Euclid Glass had one of his service guys go to my store and take the boards out of the door and leave my restaurant wide-open with no glass in the door. My manager called me at a 6:15 pm To ask me what was going on and told me they took the boards out and never put a piece of glass back in the door. She wanted me to know the store was completely open to the Weather at 34° outside. I called Euclid class and they told me that the owner had a service person go out and take the the boards out because of no payment. I Cannot believe after been in business for 21 years that there are people out there in this world that could act this way. I had no problem paying a fair price for the boarding $300 or $400 it took less than one hour and they didn’t even bother to call me back to discuss the payment instead they chose to remove the boards and leave us completely vulnerable and scrambling to find another company to come back out and board up the store. I would never use them and I would recommend anyone who is thinking about using them to compare.
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September 2023 by Mark Fedele
This company and Tom Emerick take customer service to a whole new level. Tom and the team replaced 3 windows and one of them was over 350LBs and hanging above my double door front entry. Tom came out on a Friday night and assessed the work and provided an estimate. The biggest issue I had was our home was on the market and it was critical the windows get replaced ASAP. Tom worked very hard to replace everything within two weeks and kept me informed the whole time. Excellent customer service! Hard to find companies and individuals going above and beyond...
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August 2023 by Greg Sloat
Glass door was shattered by landscaper. Was given Phil's phone number to call. Phil had a crew out within the hour to secure the door and ordered a new one. Within a week we had the new door in and installed. Can't say enough about the professionalism and quick work of Phil, Jackie and the entire Euclid Glass & Door team! Thank you!
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June 2023 by Ryan W.
Great Company that pays attention to detail. They can handle any project, large or small. Their techs take pride in their work!
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May 2023 by Yahaira M.
AMAZING company!!! This company is very thorough and professional! They installed within a few days of calling! Dan and Brandon were not only professional but helpful! They installed a partition in our Day Center that not only gives security but safety as well! I can't say enough good things! We WILL use Euclid Glass for ALL our glass and door needs!Yahaira Mason, CEO
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May 2023 by Carla Kozlowski
I can’t say enough good things about Tom from Euclid Glass. We had a car drive through our store front. Thankfully no one was hurt. The car destroyed the door, a big portion of the glass and even some of the brick. Tom was out within an hour and with the help of Alec and Dave, they got the store all cleaned up, boarded up, and installed a temporary door so we could be back open for business within 24. It was incredible. Not only were they good at what they do, they were courteous, and Tom was so good communicating and making sure we were okay and had everything we needed. I highly recommend them!
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May 2023 by Thomas Emerick
Great service and very professional. Left job clean and new doors look great
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March 2023 by Rob Wright
Euclid Glass recently fixed the front doors to our new business in Eastlake. They were prompt and efficient and their work was top notch.
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March 2023 by mm ll
I have never used your service however one of your drivers was speeding and almost hit my truck today at 1:22pm today on Brainard road I couldn't get the license plates but it was right after we got off the freeway at the Cedar exit he ended up turning right off Brainard on Mayfield road I will take this review down in a week please talk to your employee
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January 2023 by Mike P
Fast accurate great price all of the things i come to expect from Dan, Rich and their team Very friendly office staff as wellThansk again
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October 2022 by Jane Sawyer
Euclid Glass is the real deal!! They are professional, kind, courteous, on time and reasonably priced and responsive. I manage construction projects for some downtown properties in Cleveland. Euclid Glass has been a part of every major and minor project we do. They show up when they say they will show up. If something happens and they can't be there, they will call you and set up a new time instead of leave you hanging. All of the install crews I've dealt with know their product and are very polite and efficient. The owner answers his phone and returns phone calls. If he doesn't have time, he always has someone follow up. I can't say enough great things about Euclid Glass. Best I've worked with!
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October 2022 by jack brennan
Euclid glass helped me out in a bind with a limo bus door panel. Phil was extremely helpful and professional in handling the cutting of the panel. I will definitely do more business with Euclid glass in the future and recommend them to everyone.
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October 2022 by Anita Dokollari
Quickly responded to emergency situation and fixed our door with in hours. Dependable, on time, fair price and extremely friendly.
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October 2022 by Pat Primm
We have used Euclid Glass for two major projects. I would use them again and would highly recommend them to anyone else.
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August 2022 by Stephen P.
I have known the team at Euclid Glass for many years and they consistently deliver a quality product, on time at a fair price. They are my go to company for all glass needs
