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September 2023 by B Westmoon
Need to open another branch near bu. I got here 8 minutes after it open had 10 people deep waiting for walk up service. Drive thru wrap around the building. One issue could be they only had three workers.
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June 2023 by Kristen B.
The absolute slowest counter service of any bank I've ever been to. I get treating your customer like they're important, but when the line goes to the back of the bank and 15 people are in line, 7+ minutes per person is insane. That's waiting an hour to have a simple transaction. It's every time I come here. They don't have a care in the world about valuing other customers time. I will never come back to this bank. Don't go here unless you have 30 or more minutes to spare.
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December 2022 by Lindsey K
This banks ATMs are NEVER working! It’s 8:45 in the morning on a Tuesday and neither ATM is working. One is completely out of service and the other cannot accept deposits. The one thing I came here to do. I will ignore this location at all costs!! Don’t waste your time here, drive to another location!!
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June 2022 by Goingnoobkillin S.
This bank is trash. My car got totalled so while I was waiting on the insurance company and the gap insurance to pay the value of the car huntington harassed me multiple times a day everyday for weeks straight. Too bad the information (that huntington gave me) I had to give the gap insurance company WAS WRONG, but yes please bother me while I'm at work. I will be closing all my accounts with huntington and I won't be back. If you want a decent banking experience then simply go across the street to JP Morgan Chase.
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September 2021 by Jordan Smith
Extremely incompetent and technology keeps failing on them. Ill-advised and ill-equipped. No amount of smiling faces can make up for it. Never coming back to this location
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March 2021 by Raymond Haynes
If the ATM is working properly which they do have regular issues with but if working properly usually a smooth transaction quick and I like how you can choose the size of bills. ?
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February 2021 by CharlesLaura Scaminace
HNB closed all the other branches in the area - even the grocery stores! Common sense: with the amount of customers in the area and only one branch how could you possibly provide excellent customer service? The people are nice - even when you wait 45 minutes for a deposit! And this is not a COVID issue, this is cheap and poor business practice. We left another bank because their service was so slow and now we can drive to Mentor quicker than deal with Willoughby! Very frustrating!
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January 2021 by Kenneth Lazar
This bank wastes my time. We're all forced to use the ATMs due to some phantom virus and those ATMs often won't take checks for deposit. This is an issue at a lot of Huntington branches, not just this one. There is a daily cash limit of only $400, which, while it is in the typical range these days, is still pathetically low. I've had it. I've been a good easy customer for years and have had a nice chunk of money in accounts for them to play with. I guess they don't appreciate that at Huntington Bank. I am done.
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January 2021 by Randy Butternubs
Extremely incompetent and technology keeps failing on them. Ill-advised and ill-equipped. No amount of smiling faces can make up for it. Never coming back to this location
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November 2020 by Bill Nye the Paintball Guy
Extremely incompetent and technology keeps failing on them. Ill-advised and ill-equipped. No amount of smiling faces can make up for it. Never coming back to this location
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January 2017 by Nikki G.
Staff is friendly. Terrible parking lot- hard to get in and out through the drive up- and parking lot can get blocked in for a very long time. Took almost a half hour to get through drive through today, and only had one car in line in front of me.
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May 2015 by Chris P.
I have just about every type of account here now. I'm very happy with the way I'm treated in person here and on the phone when I need to call. Very professional staff. Only complaint is the parking lot they share with Starbucks but what are you going to do?
