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April 2024 by Maureen Laughlin
Our initial encounter with the store was great. We ordered what we wanted and it went quickly and seamlessly. Too bad when the delivery truck arrived they had a used mattress for us which we didn't order. We called the store and they rescheduled a delivery date with the warehouse, so we thought. The second delivery date came along and no one showed up. No bed. Called the store again and if course they blame it on the warehouse and the warehouse blames it on the store. Third delivery date comes and we finally got our bed. Thankfully the store did give us a significant refund, but for someone who is currently 6 months pregnant and needing a new bed, the stress really was unnecessary.
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April 2024 by Brett Molnar
Alec was super knowledgeable and treated us great! I highly recommend this store.
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April 2024 by Jennifer Toothman
Excellent service! My first visit I met Alec, I explained my mom needed a bed but was on oxygen and it’s hard to get her places. My mom my daughter and myself were buying new beds. I was directed to many mattresses and wasn’t pushed to ones out of my budget. I finally thought I found the one but wanted to sleep on the old one once more to make sure. I came back and was greeted by Cameron with a warm smile and helping attitude. I confirmed I indeed wanted the one I thought and would be up again with mom and daughter. My third trip what earns Cameron 10 starts is he propped the door open as I was getting my mom out of the car! We don’t receive that type of help often and it meant a lot. Cameron closed the deal for us. I’m excited to try my new bed this weekend, oh ya and delivery was fast!
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March 2024 by Bernadette Strand
Great experience! Jeremy was informative and very knowledgeable. He was a great help. Would recommend and will use again in the future.
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March 2024 by Dennis Asencio
Our experience was excellent. Jeremy who helped us was fast, efficient and experienced. We’ll definitely be recommending to others.
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March 2024 by Colin Farrington
Service was undeniably good and Logan who helped us was very patient when showing us a selection based on our initial desires. We were encouraged to lay down and test the mattresses out one at a time and though we knew we wanted a firm mattress we were unsure of whether we wanted a thick one with a topper or a firm hybrid. The mattresses we decided not to buy would have satisfied our needs but Logan was able to find us the most inexpensive option which is a blessing. (Thanks again Logan!). In addition to awesome support in finding the right mattress we were assured that the free delivery would include placing the mattress in the room and could include (old) mattress collection. We were also assured that our narrow wraparound stairs would not be an obstacle for the movers and would not harm the queen mattress during the move-in. The mattress is due for delivery the day after tomorrow and they were highly flexible for other delivery times beyond that point.
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March 2024 by Liv
Jeremy was really helpful and kind throughout the whole process. Never rushed me and I went back and forth plenty of times. He was great! I recommend going there and asking for him!
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March 2024 by Sarah Haught
Jeremy was very helpful in educating and assisting us in purchasing a new mattress.
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March 2024 by rex asurusrex
Can helped my wife and I the first day and he was super intelligent and helpful. The second day I met Jeremy who was just as awesome, I had mentioned working with Cam and he made sure Cam got credit for the sale. That shows great team work.
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February 2024 by Rita Kliorys
I went to the MattressFIRM Willoughby location today to purchase a twin mattress for our guest bedroom. Cameron was knowledgeable, helpful and accommodating. Fortunately, I had a purchased a queen mattress that I liked and found the receipt from 8 years ago. So, I asked if they still had that particular mattress, but in a twin size. He knew exactly where to look, pulled it out. I ordered it and was out of there in a jiff. Best part, I get it in two days and no delivery fee.
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February 2024 by Lynn Horwatt
Jeremy was wonderful. He was so knowledgeable about every mattress. He was kind and easy to talk to. We are very happy with our purchase.
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February 2024 by Amy Boothe
Knowledgeable and friendly staff
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February 2024 by Brittany Turner
Jeremy was extremely knowledgeable and helpful. He went above and beyond to get me what I needed. I am very happy with my purchase! Great customer service!
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February 2024 by William Bard
Very nice place,a lot of selection
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January 2024 by Darrell McGroarty
Jeremy was great!
