About Willow Lodge Extended Stay - Willoughby - Cleveland
Willow Lodge Extended Stay in Willoughby, Cleveland offers a convenient and pet-friendly accommodation. The rooms are generally clean, and the staff, especially the manager Mike, are described as caring, helpful, and amazing. The motel is in close proximity to various amenities like restaurants, bus stops, and beauty salons, providing a peaceful environment for guests. However, some reviews mention issues with the room's cleanliness, such as the smell of animal urine and unswept floors. Additionally, there have been problems with the room's facilities, including faulty power outlets, door knobs, and key cards. The Wi-Fi connectivity has also been reported as unsatisfactory. Despite these drawbacks, the motel is considered a good value for the price, with one reviewer stating that it has "greatly exceeded my expectations since its new management has taken over." Overall, Willow Lodge Extended Stay offers a convenient and generally clean accommodation, with friendly staff, although some room-related issues have been reported by guests.
Although the place is convenient. It is not clean. The room smelled of animal urine, and the floors were not swept or mopped.
May 2025
Issue with hot water!!! Staff was very reluctant to fix this issue. The room was clean but small. Small bathroom, small TV, no closet. No coffee maker. Room service phone didn't work. Some of the front desk staff was rude and not costumer service friendly.
May 2025
It's very pet friendly!!! The manager Mike is very caring and helpful. Mike goes far and beyond for his customers!!! The rooms are always clean!!! The motel is walking distance to restaurants, bus stops, beauty salons!!!! It's very peaceful here and the staff is so amazing!!!!!! I will recommend this motel to everyone!!!!
