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November 2023 by Daniel Adams
While I initially rated my experience 5 star, unfortunately I had to come back and change it. My wife and I moved out of our house into a new construction home which required a double move and storing our belongings in the Moving Ahead vaults. When we moved into our new house, our bed hardware and another item of ours was missing and a few items were damaged even though they were well packed. Specifically regarding our hardware, I asked the movers multiple times while they were moving us in to look for it and even though they couldn’t find it, the lead said he would search for it and follow up with me after the move. Well, I was never followed up with and we weren’t able to sleep on our bed for a week in our new home. Finally, after chalking it up to losing the hardware myself and reaching back out to the company regarding another missing item, they finally did look and actually find the hardware and returned it to us. I’m quite disappointed that it took me following back up and not receiving two call backs that I was supposed to get in order to get such an important item back. I’m still awaiting a follow up regarding the other missing item. Outside of this, the moves went very smoothly and the movers were all very kind and courteous and we were happy with our experience overall.
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November 2023 by Kimberly Tilly
Moving Ahead Services is locally owned and NOT a broker. They load you up and drive to your new place and unload you, with clear communication along the way. The cost is reasonable and everyone who I have worked with from scheduling to loaders, to a driver, has been extremely kind and professional. They take great care of your belongings and were able to get us scheduled for a cross-country move in a super short time after being scammed. This is the only moving company to use in the Cleveland area. Highly recommend!
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November 2023 by Ilese OKeefe
These guys worked the tails after, not going to take that from them but there were a few things that didn’t meet the professionalism expected from this company. Upon arrival the team didn’t introduce themselves, so I never knew their names till my boyfriend inquired when they arrived at the new house. I receive a call stating they were headed to the new destination yet they never went over the current location with me to make sure all items were moved, and they had left their tools and items that needed to be moved behind. Made them come back up to get the items and open the truck that had already closed. Upon arrival at final destination, mind you it was raining, and they are delivering to a fully renovated house with new carpet, they don’t prepare the house with any runners. I had to ask them to twice to put down runners. They left 3 larger dressers in the middle of the room, leaving us to move them ourselves. What if I was single or elderly and couldn’t move them? I would not have been able to as they were a hundred pounds easily. I also found items after they left wrapped in their blankets that I had to undo. It’s the fine details that make me happy, especially when this mover was the most expensive of all my quotes but they had exceptional reviews and female based company. Let me state again, these kids busted their humps but it just lacked full circle experience.
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November 2023 by Kim azzano
This review is my second poor review since using this company to move us in January of 2022 to our temporary home that we resided in for a little over a year before moving into the home we're in now. Long story short .. When this company moved us to our temporary place I gave them a one star review then. Anyway.. we decided to not decorate that year (in the temp home) for Christmas because we had a ton of boxes and totes in the storage sheds and didnt feel like going through the hassle since we knew we'd be moving again soon.. so we didn't decorate that year. Fast fwd .. we're in our new home and as I'm decorating for Christmas right now I'm realizing we're missing a tote that contains expensive one of a kind handmade Christmas decorations and ornaments(that I have pictures and receipts for)that I collect. My husband, myself and our middle son have been going over all of the boxes and totes with no luck. I remember wrapping each piece individually in bubble wrap and placing them in a big tote after the last Christmas at the condo we moved from in January of 2022. My husband remembered that we didn't move ourselves that year. This was the last time I saw them. I hope you're enjoying my lovely Christmas items! Beware of this place!
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October 2023 by Gary Todd
I had 180 gallon aquarium to move down steps at both pick-up and delivery. Most movers wouldn’t even respond to me and those who did weren’t interested in moving it. One mover said they would move it if I got a crated . Move Ahead was quick to respond, gave me a reasonable price and did an amazing job. They made it look easy. I would recommend using them again.
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September 2023 by Peter Sherman
This service will scam you. I gave them a detailed description of everything in my apartment. They assured me that they have experience with what I’m describing, and a 2 man crew could get everything done between 5-6 hours. The 2 man crew had dollies and ONLY used them for furniture. I’m sure they didn’t realize they could use them for stacking boxes because they insisted on taking the boxes 1 at a time. It was taking so long that i ended up helping where I could. It should be noted I was left with no choice but to hire a moving company because I severely sprained my ankle and couldn’t walk on it without a crutch. Even in that condition I still provided unpaid labor to the company I PAID to help me move, because they were taking so long. After all was said and done, what should have been a 5-6 hour day, was a 9 hour day. What should have been a bill amounting to $1,100 was now double. On top of all of it. There were several things they forgot to pack in the truck that I had to pack in my sedan. When I called them out on the fact they’re ripping me off, their response was, “that quote was a non binding agreement.” Ya! A non binding agreement that lead me to choose them based on my budget. If I knew it was going to be over $2000 I wouldn’t pick them. This company engages in entrapment, and will fleece you if you’re not careful
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September 2023 by Elisha Krogen
Local move about 20 miles.I'll start with pricing. While it seems straight forward, when I was given the estimate they said 4-6 hours for a 3 bed bungalow. With a cost of $250~ an hour. They stared at 8am~ and didn't finish until 6pm~. So around 4 hours longer then the original estimate, which is far more than the excepted 10-20% variable for estimates.The crew was 3 young men. They seemed nice enough at first but, quickly I realized they they did not care one bit about directions of what to pack. They nearly lost one of my cats first thing. And didn't care. When they finished unloading at the truck the young man that was doing the paperwork told me I had to sign off that there was no damage. I pointed out damage on the house I was moving from and his response was "Oh, sorry about that." And would not leave until I signed that there was no damage.As I have been unpacking I have found many items broken beyond repair. Ranging from my children's toys too antique books, books that I was clear on instructions to not even touch. Desk lamps, book shelves, unreplaceable art pieces, power tools, and collectables and electronics. Even family photos damaged.They also packed a bunch of items I was clear don't pack any of. They packed all of it. Resulting in wasted space on the truck that could have been better used. And the amount of parking paper they used. I was finding pounds of the paper just thrown into boxes and taped. Not even in a box the fragile items. I'm talking like 3 pounds of packing paper just flat in with clothes. Waste of paper and money.They have a claims process that is long takes forever to do anything and seems more like another way for a company to avoid accountability. I have not had any results yet.The office staff is polite. Beyond that not much.I don't recommend this company at all. And warn everyone to avoid. Unless you don't care about the condition of your property when they are done moving it.
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September 2023 by Mary Wiley
I was very pleased with our experience with Moving Ahead Services. They moved our belongings with speed and care and got our move done seamlessly and reduced so much of our stress.
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September 2023 by black lolita
I was looking for a moving company kinda last minute and found them online and they were really nice and professional.They helped me move from one city to the other stress free.I highly recommend.
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August 2023 by jordan smith
The two stars are for the actual movers. If it weren't for them the review would have zero stars. When initially asked over the phone when I'd have the moving team, I was told in between 1-3 pm as it was a brief move and we may not even use the whole two hours. Fast forward, and the moving company doesnt arrive until 3:30 pm because they have a job in Ridgeville they spent 7 hours on first. Not sure who the logistical planner was there but that was the first error. Then when I tried to rectify the situation over the phone I was told that there was nothing she could do because she had already charged the minimum. So essentially theyll arrive whenever they feel like it so book at your own risk!!!!!
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August 2023 by Melissa Watts
This was our first experience with a moving company and we could not be happier with the company we chose. We were moving from Cleveland to Saint Louis, overwhelmed and exhausted, when Lid and his team showed up and started loading the truck in a very friendly, professional, and time-effective manner. They labeled everything and ensured they checked to make sure we knew approved of what items were going where. I truly believe Lid and his team are what made this moving experience a positive one. I would highly recommend Moving Ahead, especially if you can secure Lid!
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July 2023 by Candy Merritt
The actual workers moving the items in were professional. Supervisor who came out did a horrible job at explaining what you are signing as you are being distracted. WATCH what you are signing people this company is a scammer. Charges you two hours of labor for one hour of work. Is that legal to charge for a service they did not fulfil? Customer service has every excuse in the book. They also charge you a 4% credit card fee.... Watch how you answer questions at booking! Value lesson for everyone.
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June 2023 by Lynne D.
They responded almost immediately to my request, arrived when promised, were highly professional, worked quickly, were careful not to damage walls, trim, etc., and the price was reasonable. 100% recommend.
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June 2023 by Connie Rock
The best move I have ever had in over 20 years! Moved over 8 times and had horrible experiences except now. Moving Ahead was kind, professional and my moving Team, "Lid", Jaymo and Chris L were simply the best. Worked like my furniture was their own. Quick but very professional. This was the best move I ever had! Use this Company, you will not regret it.
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June 2023 by Amy Justice
Only moved about one third of my requested belongings and charged full price. They never told me ahead of time they would not be moving it all and it was my understanding I was paying for a full move. The truck wasn't even half full but they said they ran out of time. I would not recommend this company to anyone!
